Out of Eden - Hospitality Supplies Reviews 

184
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Quick service. Order arrived day after placing. The Coffee Bags are first class, tried various others these are the best, will certainly be ordering more. As for the Oaty biscuits & Choc Chip Cook... See more

Rated 5 out of 5 stars

Great speedy delivery and well packaged order. The wild fig soap smells lovely and leaves hands feeling soft. The bottles are an extravagant looking addition to your bathroom. Even bought the 5 litres... See more

Rated 5 out of 5 stars

Exceptional customer service! I purchased some lovely, high-quality pillows and cases, but upon arrival, I realized they were too large for our needs—my mistake. I contacted their team, and they promp... See more

Rated 5 out of 5 stars

We're regular if not frequent customers and have always found their products of excellent quality for the price, especially with the free postage. However, I always say you only get the measure of... See more

Company details

  1. Hotel Supply Store

Written by the company

Out of Eden is your one-stop shop for hotels, B&Bs and self-catering properties, with all the essentials for guest accommodation. Get hotel-quality bedding, towels, bedroom equipment, toiletries, refreshments and cleaning supplies. Add unique products for great reviews, such as bathrobes, slippers and welcome packs. Benefit from fast delivery, a 30-day money-back guarantee, small pack sizes and free returns. Over 1.4 million orders delivered to accommodation providers since 1993, and over 7000 five-star online reviews.


Contact info

4.8

Excellent

TrustScore 5 out of 5

184 reviews

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4.8

All reviews

(184)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Go above and beyond

It's always easy to order online, no hassle, easy payment, goods arrive. When you have an enquiry via phone or chat it has always been dealt with quickly and efficiently.

17 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

One of the items I ordered was damaged in transit. I spoke to Ben who was very polite, courteous and professional. He resolved the problem, and arranged a replacement.

13 October 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous

Fabulous, Efficient Company. A Company you can trust. Ordered early hours, received a dispatch email 5 hours later.

29 September 2023
Unprompted review
Rated 5 out of 5 stars

Extremely efficient and quick service.

Extremely efficient and quick service.
I had holidayed in an apartment where the duvets were the classic like feather filled which were so comfortable so I ordered one on my return. It arrived within 3 days of ordering. I am looking forward to cosy nights.

21 September 2023
Unprompted review
Out of Eden - Hospitality Supplies logo

Reply from Out of Eden - Hospitality Supplies

Thank you for the kind review Anne, so glad you enjoy our super cosy duvets.

Rated 5 out of 5 stars

Brilliant service!

The speed and efficiency of the order was second to none! Ordered on a Tuesday delivered on the Thursday! Very impressive! I will definitely be using again. The quality of the blanket is lovely, I look forward to snuggling up in it on cold winter nights! Thank you from a very happy customer!

19 September 2023
Unprompted review
Rated 2 out of 5 stars

Not what i expected

Not what i expected - it literally just covers the edge of the base and not the whole base and the colour was very whishy washy - looks dull and awful. Way over priced for what i got. Wont be using them again!

20 September 2023
Unprompted review
Out of Eden - Hospitality Supplies logo

Reply from Out of Eden - Hospitality Supplies

Our customer is covered by our 30-day Free Returns policy for the bed base wrap that did not meet their expectations. Thanks to the feedback, we have improved the description on our web page so that the product detail is clearer.

Rated 5 out of 5 stars

Hi I stayed at a hotel in Suffolk and…

Hi I stayed at a hotel in Suffolk and was so impressed with the pillows I took the pillowcase off and saw they came from East of Eden!! I immediately ordered two ! Customer service so far is excellent. Thanks.

15 September 2023
Unprompted review
Rated 5 out of 5 stars

service team go above and beyond, full marks

I really needed this 4ft picnic table delivered next day, i got the order loaded around midday on a Tuesday, called customer services and explained the situation, the kind customer service assistant Karolina said she would take care of the situation and let warehouse team know of the urgency. I then got an email back few hours later letting me know the table had been dispatched and today on Wednesday it has arrived, considering this is a fairly large item and not easy to ship i was very pleased with the level of customer service provided. Very professional, very helpful i sincerely appreciate the teams support.

30 August 2023
Unprompted review
Out of Eden - Hospitality Supplies logo

Reply from Out of Eden - Hospitality Supplies

Hello, We are really glad to hear you received excellent customer service but unfortunately we think you have mistaken us for another company as we don't sell picnic tables. We hope you can transfer this review to the deserving company you bought from, All the best, the Out of Eden Team.

Rated 5 out of 5 stars

Great quality…

Fantastic service as always quality bedding to boot
Won't use any other company
Polite & efficient placing my order over the phone
Speedy next day delivery

22 August 2023
Unprompted review

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