OurRitual Reviews 

We signed up for a 3-month package with Our Ritual, paying nearly $400 upfront, based on their advertised 14-day money-back guarantee. But that guarantee is basically useless. To qualify, you have to both request a refund and attend your first session within 14 days. However, the earliest session they had available was after that window closed. So we had no opportunity to even try the service before the refund period expired. No warning, no heads-up—just a built-in loophole that leaves you stuck.

When we finally had our session, it was extremely disappointing. The therapist seemed unprepared, awkward, and honestly like she was reading from a script. The session felt impersonal and uncomfortable, and we knew immediately this wasn’t the right fit for us.

We asked for at least a partial refund and were told no—but they generously offered us 20% off our next session… after a terrible first experience. Why would anyone go back after that?

If you're going to expend the time, energy and money, go with Well Beings Counselling. We had one session with Franziska and the difference was night and day. She was professional, insightful, and clearly experienced. We felt safe and supported—everything we hoped therapy would be.

If you're considering therapy, do yourself a favour and steer clear of Our Ritual. It’s an expensive, frustrating, and disheartening experience. Go with a legitimate practice that puts people first.

We've been trying a few therapists throughout our marriage as we went through different stage of shared life (having kids, changing careers, etc).. and its always been hard to find the right therapists, or make time. Our Ritual made it so much more accessible and affordable, and we couldn't be happier with using this new and modern approach to couple therapy.
Highly recommended!!

I am so grateful for OurRitual - it has been a real lifesaver for our relationship. The fact that I was able to start solo and really work on myself and my side of the relationship, and then get my partner to do the same and end up working together - the past four months has changed our lives, so the grateful, and highly recommend it!

Ritual saved my marriage! My husband and I were experiencing some difficulties but we didn't want to spend on an in-person therapist. Ritual was cost effective but also worked with us in between therapy sessions. Very grateful!

I used OurRitual for "solo" couples therapy, and found it to be very effective. I thrive in structure, and enjoyed the way that OurRitual organizes the experience into distinct pathways which combine 1-1 live microsessions with re-watchable video tutorials and journaling prompts. This format also helped reinforce the content vs traditional talk therapy.

Such a great service, they have really helped me learn to communicate and connect and the app is full of such great learnings.

Both my own experience, and that of several people I know who have used Ourritual, has been super positive!

Great interface and idea - with understanding and compassion at its core, Our Ritual helps solidify the foundation of any relationship with 21st century tech (and a brilliant UI). It helped us engage in tough conversations and guided us towards positive and constructive outcomes!

OurRitual reimagines couples therapy in a way that feels approachable, flexible, and effective. You can start on your own or as a couple, which lowers the barrier for people who might be hesitant about traditional counseling. No awkward office visits—everything happens in a private, comfortable setting, guided by real experts. The sessions are short, thoughtful, and easy to fit into a busy schedule, and the pricing makes it far more affordable than standard therapy. It’s a smart, compassionate platform for anyone looking to strengthen their relationship, with or without a couch.

Like the UI and concept very much. And team seems great!

Such a great combination of self learning and therapy. Highly recommend.

Ritual changed the trajectory of my relationship. I cannot thank them enough for the guidance and support they provided at a tumultuous time for me. It's easy to use and the service is phenomenal. Would recommend to anyone.

At first my wife was hesitant to do couple's counseling so what was great about Ritual was that I was (a) able to start by myself (b) eventually convince her that this was the type of therapy experience she could get comfortable with (no going to someone's office and sitting on their couch, etc). We have been using the app for 6 months now and we really like our expert and the content has been super helpful. Plus it is significantly cheaper than traditional therapy.

Our Ritual has to be one of the WORST companies I have ever dealt with. They charged me for an entire month of therapy and then the first session, the therapist cancelled one hour prior and gave no reasoning. Then the remaining 3 sessions, the therapist went on vacation and had no availability. When I reached out to their customer service, I had to go back and forth with SEVENTEEN emails before they finally offered to give me one extra week to make up for the missing FOUR sessions. A complete scam and a joke of a company. I finally just disputed the charge with my credit card since they refuse to provide the service that you paid for and do not refund. They are absolutely awful.

we used ritual for over a year and it's been incredible for learning and growing as a couple.
we loved working with our expert who we met with almost weekly and the wealth of information, exercises and videos within the app.
well worth the money and highly recommended

Absolute Scam. Very difficult to book counselling, and they've now just cancelled our subscription with charge, without being asked to.

Awful. Very inexperienced therapists. I would wonder if they are fully certified given that they calm themselves “experts” and do not list credentials. Horrible experience. Expensive and not worth the cost. The worst part is customer service is abysmal and the app is glitchy with horrible user interface. Go elsewhere.

We signed up on Monday schedule for Wednesday. Had to reschedule to Friday due to work issues. Met with a “experts” whatever that is for 30 minutes. We’ve been charged a total of $120. They are refusing a refund and being cagey about cancelling the 6 month subscription. Think I might head over to BBB to file a complaint if this isn’t resolved in a timely manner.

Charged us over £400 so far, and only managed to schedule 1 appointment with their therapist as they don’t have much availability. Unimpressed to say the least

If you and your significant other are trying to find counseling for problems in your relationship stay far away from OurRitural. We tried this service for 2 sessions and were abruptly booted and our future appointments were cancelled. They will accept your $300, allow get outside of the their 14-day money back guarantee, and then they will say they can’t help you and cancel your future appointments.

Their “expert” heard our entire story and the relationship hangups during the first session, instead of telling us that their platform couldn’t help, we were strung along for another session to get outside of the 14-day refund window. One can only assume their “experts” paychecks are contingent on getting clients past the 14 day refund window.

When I reached out to them to get an explanation and inquire about a refund I was met with “I’m sorry but you’re outside of the 14 day window” and still have yet to receive an explanation. Given the circumstances I asked them to escalate the issue to someone higher up. They said it would take a few days and we will see what happens with that but I’m not going to hold my breath.

Long story short if you’re facing challenges in your relationship go elsewhere.

So we were with our ritual for 2 months are therapists moved on to a different company so they connected us with another therapist, we had one session with her and she then left the company. They put us with another specialist that was not within our time frame that we could attend. We reached out to them and they did not Comp US for bouncing us around and then to add insult to injury they charged us for the month that we said we couldn't meet with the therapist at that time. We never met with anyone the month was only a couple days into it and they still charged us. Wound up having to go to the credit card company and tell them it was fraud. They are so ridiculously unprofessional, I would suggest finding someone else.