OTTO'S AG Reviews 258

Subject: Complaint Regarding Inappropriate Staff Behavior at Ottos

I am writing to express my dissatisfaction with the way I was treated during a recent visit to one of your Ottos stores in Switzerland.

On 28/04/2025 I visited the store with the intention of purchasing a Victoria’s Secret body splash. As there were no testers available, I carefully smelled a few of the sealed bottles to help me decide on a scent.

While doing so, a staff member who was nearby abruptly told me that the bottles were not testers and that I was not allowed to smell them. I politely explained that, in the absence of testers, this was the only way to choose a fragrance. However, she continued to speak in a rude tone and even took one of the bottles directly out of my hand, which I found highly disrespectful and unnecessary.

I fully understand the importance of store policies, but I believe the situation could have been handled in a much more professional and courteous manner. Furthermore, not providing testers for scented products significantly impairs the customer’s ability to make an informed purchase.

I kindly suggest that your stores consider offering testers for fragrance products and that customer service staff receive appropriate training in handling such situations with more empathy and professionalism.

I look forward to your response and appreciate your attention to this matter.

Gangsters. Poorly trained staff. They insisted on double charging an expensive item. I had to have the matter escalated. They were all rude throughout despite me being polite and kind to them they assume the customers is below them. Awful experience. Not something you would ever experience in Switzerland. Sierre store. Never again. Do not go to Otto ever.

I shop in store for good value on many products. I have ordered online a number of times with quick delivery. The previous order included a hair product that was broken, missing the nozzle, not even in the box, it was packed already broken. The last order included a faulty item I returned. I had to pay the postage for returning the faulty item and have now received a bill charging me for them sending me that faulty item. Not impressed

I readed bad reviews about the ottos website, but i buy usually in the ottos shops, always happy with the products, then i bought some articles that cannot find in the stores, Auftrag #1200170397, was totally easy, fast delivery (they send with Planzer, this company is working good too), i choose pay with rechnung, using powerpay, anyway i paid inmediatelly received the paket, only did for try this option, well, definitelly i`m super happy with the products (4 perfums for gift), definitelly i`ll buy again here.

Cheap price, but I pay twice

I became a new buyer in OTTO.CH onlineshop and about five time things were packed bad, as smartis was evrywere in box, you can not use it. So, produckt goes to the rubisch. But I thougcht ok - preices are cheap,ok. On the 23th Desember I bougcht sweets, rise, cakes and Persil gel. When Postman brang a box - he could see already that all box broken, because Persilgel went out and covered all sweets, cakes, spagetti. This is not ok. I did not take this packege and Postman said the same. And what do you think? Next day I get the same post and goods covered with Persilgel, broken spagetti - they are out of the box and gluing with Persil. All cakes also with Persil gel. Twix pressed, ruined and full of Persilgel. This shop even did not tryid to clean something and to repack. They throw again inside ruined Produckts with the same Persilgel and just change a box. When we called them, someone with sleeping voice told us "she not understand us" (with Kundenservice was talking another person who talk six languges), but she not understand. I guess this person still can not to wake up! Also no produckts were sent. Rice has smelt of prsil and also have to throw. Now I am forced to pay this rubbish and just Persil Gel I can to use after I clean a bottle. You can to decide such service help to save a money? I my case I pay twice. I have made a pictures, but here I can not add them!

I have ordered several times with them in the past, especially for Pampers products. On a positive note, the orders have always arrived quickly and the prices are attractive.
However, in the last order we added Knorr Bouillon (chicken broth). It arrived mid March with an expiration date in May which I find unreasonably short for such a product. The customer service said I don’t have a right to return as long as the date hasn’t passed - which personally I find unfortunate and upsetting.
Long story short - I know they are ‘right’, but I feel played. It’s something else if you pick your products in store and see the date. You get what you pay. I will order elsewhere in the future being willing to pay a tiny bit more.

Our experience was very bad, because in an Otto's branch we bought (without realizing it) items that had expired for over a month. Customers should buy the goods with their eyes closed without checking the goods
expiration, as generally a company should take care of it. We find this case very disappointing. Be careful and check the deadlines. We don't think about going to Otto's anymore!

Please do yourself a favour and do not order there, everything is always broken when it arrives... You send it back, and send you shady companies to force you pay 10x the initial price of your broken items you sent back... The harassment last years, it's their business model. Very hard to have the customer service, when you finally manage, their "excuse" is that they are understaffed... These crooks should go to jail.

I order online. Stuff delivered quickly. 1 item missing. I use the contact form and argue that I am missing 1 item. I can prove I am right. Support tells me they do not have a web system for missing stuff. They generate internally a return order, although I cannot return an item which I never received. I am told that I have to order the item again. So I do. This results in a NEW automatic bill generated by PowerPay in St Gallen. 2 days again this bill is partly cancelled. But not the postal shipment. I receive the 1 item missing. So far almost good. Then I receive a handwritten bill from Ottos's charging me for the item that was missing in the 1st shipment. Net result: I was never compensated for the missing item in the 1st delivery.

A web site which has been online for many years and cannot handle such a transaction in a reasonable way? Next time I order from Migros or Coop again.