Quality is rather poor I bought 3 t shirts this spring. One OBT linen in Volcano Ash grey long sleeve and after 5 wears there are 2 holes on the back and holes are notoriously hard to hide on line... See more
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I really like the brand and I’ve been a loyal customer for years. However recently I’ve had really bad experience, I returned an order and didn’t receive a refund after maybe 3 weeks, I contacted them... See more
I have ordered many items from OB over the years and found their clothes to be of a good quality. Unfortunately their customer service is appalling given the prices they charge and the fact they call... See more
What is happening? Is this a SCAM!?? I returned the item upon their instruction and have never heard back from them!! I followed up multiple times, but they are just IGNORING!! WORST EXPERIENCE EVER,... See more
Company details
Written by the company
Based in London, Orlebar Brown was founded by Adam Brown and launched in March 2007 as a tailored approach to men’s swim shorts. OB Classic swim shorts remain the original and best ‘short you can swim in’, offering something you can wear on the beach or by the pool, yet smart enough to wear to lunch or for a drink. All OB Classic swim shorts are guaranteed for five years for quality you can truly believe in. In 2010, they progressed from beach to resort with a full range of holiday clothes that can also be incorporated into everyday wardrobes, including polos, chinos and shirts. In addition, they offer a Design Your Own service which enables you to create your own bespoke pair of photographic swim shorts using the #SnapShorts app in-store or online. Orlebar Brown has grown into a global brand with an ever-increasing number of international stores, an enviable list of stockists and a burgeoning expansion into ready-to-wear. Today, the company is still directed by Adam Brown, as well as CEO Paul Donoghue.
Contact info
Great Western Studios, 65 Alfred Road, W2 5EU, London, United Kingdom
- +44 20 3856 3210
- OBconcierge@orlebarbrown.com
- www.orlebarbrown.com
2.2
Poor
118 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 2 weeks
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Shocking Customer service and Price???
Customer service art Orlebar Brown is truly shocking and they are beyond complacent. If you email them it takes ages to come back to you - I ordered Sunday pm and placed two separate orders. I emailed straight away and asked to consolidate/ refund postage as this qualified for free delivery. Whilst they did deliver on Tuesday it took them until WEDNESDAY morning to mail me back to say they were unable to. Unable to or refused to? Their responses are uncaring and indifferent. Then there is the price. £155.00 for a pair of nylon swimming shorts. They are without doubt a rip off but I have only bought these because, unlike most others on the market, they a better and more tailored fit. A begrudged purchase if ever there was one.
I also note they only put the best reviews on their website - no space for other experiences.
12 June 2019
Unprompted review
Poor Customer Service
I made an online purchase which I then returned. I requested an exchange of an item and a refund for another. I received an email confirmation of my return saying they would take the required action within the next 72 hours. Exactly one week later I had received no confirmation of either. I called the customer services and explained this. After being put I hold I was told that they would process the refund and arrange for the exchange to be sent out. I asked why it had taken me calling for this to proceed. I was told they are short staffed and receive many returns and currently have a small team that deal with them. This was the first time I have ordered from them and the level of service certainly didn’t match the quality brand they present themselves as.
17 May 2019
Unprompted review
Fantastic clothes
Fantastic clothes. Love it ! Have been shopping here for years.
18 August 2018
Unprompted review
Excellent quality service
Excellent quality service .
I am a regular customer. But this time something wrong happen I have call the customer service and speak with Federica who assist me with this issue in less than 30 minutes the problem was close and a solution was found
One of the best quality service I recommend highly orlebar brown !!!! For the quality of the product and also for the quality of all service.
See you again !!!
Top quality service
31 July 2018
Unprompted review
Exemplary quality & delivery!
Purchased shorts & linen shirts online, both full-price & in good sales. The make, quality, service & delivery (Royal Mail) is exemplary! Thank you!
2 May 2018
Unprompted review
Outstanding service
I ordered 2 pairs of shorts on Monday ,which arrived Tuesday . I called them Wednesday to ask to exchange them for a smaller size .The helpful customer service lady arranged that the correct size was couriered at no extra charge to me in Ireland the same day, in time for my holiday . They even tracked down the colour I was looking for which was out of stock with them ,in a different store . I shop online quite a bit and found this experience very pleasant indeed
15 June 2016
Unprompted review
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