Orlebar Brown Reviews 

The manager at the burlington store refused to provide a replacement for the faulty bull dog swim short bought last year and we'll within the 5 years warranty. She was dismissive and didn't bother to look at the fault

Have to agree OB is a disgusting company to deal with regarding customer service. It’s 2023 we all buy online and we all expect a certain standard. It’s been a month now and my refund hasn’t come through. Their shorts run smaller than what they claim so be aware if you are consider purchasing. I have no shorts and no refund and it’s been a month. I returned the small shorts the same day as received, all I wanted was a bigger size. It’s actually quite pathetic. Spend your money elsewhere. It’s not like we are buying $15 swimming shorts, they are still the best part of $300 on sale. Pull your head in Orlebar Brown.

I was very excited to try my first OB linen tee but after the first wash(by hand) the material developed a hole. I’ve come to understand that orlebar brown is a James bond brand but I can tell you for a fact that this brand is a total waste of money. Now I am certainly having buyers remorse. 👎👎👎👎👎

I ordered some shorts in June for my husband’s birthday, but sadly he didn’t like them. I returned them the following week. And today 3 months later I am still waiting for a refund. They have acknowledged receipt of the return and continue to tell me that my refund has been processed but the money is not in my account. It seems unlikely I will get my money back as they have been telling me for 2 months it had been processed and there is nothing more they can do, except escalate to finance. I am yet to hear from them. I will never use this company again and advise others not to. They have stolen my money, an utter disgrace.

Great clothes for 1 wear then they fall apart I have bought many items from OB as they fit me well (to begin with) then fall to pieces very quickly. A shame really

Horrible experience with OB. After being gifted two items in a size too small, they were not wiling to exchange the items even though they were unworn. They were after the 28 day guarantee, however any decent company would be wiling to make an exception. Avoid.

Ordered a couple of times, delivery is always speedy and both products are of very high quality. I have ordered the Setter swim shorts and Thunderball Linen Shirt.

The Setter swim shorts were too small, which were returned and I received a replacement. I had emailed the company and got a quick response from Aaron who sorted my query promptly.

I will be using again, I would recommend.

Terrible customer service… never answer the phone…don’t respond to my emails and Whatapp communications or the lack of is just as bad.

Products are excellent.. but suggest you order from another retailer because of customer service.

Orlebar Brown, you used to be excellent but are now an absolute disgrace.

My wife bought me a swimsuit in London but it is too small, in the last 30 days i've tried to join the brand through any possible channel : tel, whatsapp, email, website... no answer... That is a complete disgrace

I have repeatedly emailed customer services and now resorted to WhatsApp. I am attempting to resolve an issue over a faulty product but they simply refuse to reply. I am going public as private messages are just ignored! I have always been impressed with OB but this has completely destroyed my confidence in them.

First off, I really rate the shorts. Great fit and nice styles and fabrics.
However, I ordered two of exactly same shorts just different colour, same style and same size and they are completely different size when wearing - one is nice and baggy and the other cannot be done up! The one that is nice and baggy has now got a broken zip, after wearing three times which is similar to a pair I bought in January sale so again, not much wearing.
One shop I have been to always has a back in 5 mins sign and then not great with returns as had to chase them about 5 times. The only way to contact the group (not via shop) is via WhatsApp and that has been really painful to deal with when messaging you but it has been second day of not hearing back from them despite claiming would respond within 4 hours. Appreciate it might be a tough market, but this really isn’t the level of service you would expect from a company offering shorts at close to £200 per pair.

EDIT
Over a month after submitting review, there is a response tiger in touch with OBConciegre that didn’t really exist when initially dealing with them, needless to say not confident they will be fast with any response if at all

I recently visited the Orlebar Brown Burlington Gardens Store And was very impressed with the level of service from Antonio !!!
I bought several items and am pleased with the quality of the items.
Would shop more if you did a discount for emergency services though !! X

Good trunks, amazing design!!

I recently made a return using the 5year guarantee offered by OB, the process started off ok sending pictures by WhatsApp and good communication.I was sent an email which had a returns label which I used and shipped back the item as per instructions.
This was on the 5th of may when I received confirmation of my return.Since then nothing I have tried every option available calling,whatsapp,email...Customer service has failed miserably hence my leaving this feedback. I need the replacement shorts for my upcoming holiday which is not looking very promising based on this shockingly poor service..

Decent products that are however expensive. But you do get what you pay for! Only thing I would say is for anyone going through any cashback sites for purchases be mindful that you might have your claim denied. Ironic given the fact that all products as stated are expensive, you think they'd be able to give something back.

Great swimshorts! Like the vibe of the brand.

I bought recently couple of items online and had a collection in the store in Wimbledon and also delivery to my home. I also had a money refund onto my card as I didn't like one of the shorts. Overall experience with the company is excellent, I do not understand the bad comments and the negative comments that frustrated customers are putting here. This is absolutely great company, apart from the prices all is great! I feel sorry for the frustrated people who do not have anything more to do but to post negative reviews. Nothing to worry, nothing to fear, great people, great company, shop assistants in Wimbledon are very nice, polite, they advise the best they can. Absolutely worth company if someone is after nice, chick clothes for the beach. Highly recommend!

Before writing this review, I read most of the older ones. I don't know what happened in those cases, but I have a feeling people are more prone to leave a review if they had a bad experience opposed to leaving a review when all went perfectly well. Also, some might be blaming OB for issues unrelated to them, for example, shipping issues. Not to mention some unsolved anger management issues.
Anyway, for the past 6 months, I had multiple purchases and some returns with OB. I just want to say it was one of the best customer care experiences I've ever encountered.
Beware, this is no exaggeration just for the sake of it.
Michaela, David and others which helped me multiple times were very responsive and extremely helpful.
I'm a picky one and don't recommend things easily, but these guys are good.
Last but not least, the products are great, especially during sales :)

2nd Update - Changed to 3 *s after eventual contact from Michaela who is excellent. She sorted everything - now I look forward to receiving the products. Maybe more staff are needed??
Update - After this review I finally received an email reply offering me free delivery for the item I want to add. Fair enough but I still think Paul and Adam need to sort this from the top.
Simply dreadful customer (non) service and I actually wanted to add something to my order which was already £487 !! Tried phoning - message in essence says ‘sod off’. Tried the WhatsApp link - no reply. Tried email - still waiting. They need to get their act together online and at customer service as at the moment they are a disgrace to their excellent shop staff who are trying hard. Paul Donaghue and Adam Brown should be ashamed of themselves.

I have an order which keeps being delayed, I have emailed the concierge who said they would contact me 3 days ago, still heard nothing.
Impossible to get help from Fedex too.
I have spent £160.00 and the service is the worst. Please can someone contact me now.