Orange Reviews 12,202

orange force l'abonnement à paramount quand on n'a rien demandé
c'est de la vente forcée ,abusive
attention l'arnaque

Orange store had no tourist simcards. Indicated a TABAC store. Cost 50 euros. Recharge from a TABAC was 30 euros that ran out within a week. Recharged at an Orange store for 17 euros with 60 gig download and unlimited calls. My wife's initial cost was 26 euros from Orange.

My history shows that, It's very rare that I write a Trustpilot review, as I only write 'rewarding reviews'. We have been very satisfied Orange customers for a few years now, and thought we needed to treat ourselves to a Livebox upgrade. So, we visited our local Orange Shop in Marsac-sur-l'Isle. A young technically astute Antoine, helped us through the process with professionalism, and furthermore helped us with the language challenges, and we were left with a feeling of 'Wow!' When we walked out of the shop with a box containing the latest technology! Customer service is so rare these day, but on this occasion we were remarkably well treated...

SERVICE CLIENT + BOT !!

I have lived in different countries, but this telephone provider cannot be surpassed in incompetence and poor service. For days no technician despite confirmed appointments, no interest in solving a problem and constant excuses for everything and everyone. I have small children at home, no alarm system that works and no Internet for my home office. (a real poverty certificate) However, I have cables laid throughout the house for thousands of euros. My anger about all this is enormous and I would not recommend it to anyone, all my friends and neighbours are not surprised and have turned their backs on Orange for a long time. I am also aware that this review is lost here, 1.2 points out of 10,000 reviews, shows that the head of customer service does not know what a customer is. If someone from Orange is interested in solving my problem Contact me .

Bought a card at Charles de Gaule, could not connect. Online phone company, when you have WiFi were helpful but gave advice such as checking roaming, try a different server. Did not work. Went into the store on 7 Boulevard, they checked and said it was working, problem was my phone, check with Apple. Found another shop and bought a different SIM card, no problem.
As I had not bought the SIM card at their official shop no refund possible. Would not recommend them at all.

What a suprise. I purchased a one-month Pass to use internet while I'm in Brazil. I live in France. Orange activated the Pass on the incorrect mobile, and wanted to charge me 60 euros for having connected to Internet via the mobile I had purchased the Pass for!
A repeat erroneous performance of the same situation in Feb/March this year.

Orange is a total disgrace. DO NOT USE THEM. Top 5 annoyances (1) the reception / couverture is TERRIBLE. Almost non existent at my home (2) the broadband system goes down all the time (3) when a technician comes there is sh*t communication between technician and HQ so I had to stay home for hours on four occasions while waiting for FOUR different technicians to come and tell me the SAME thing (sorry i cant fix the problem). (4) the pricing is a rip-off - they are expensive compared to Bouygues etc and quite happy to charge you massively more than other Orange subscribers for the same service! because you haven't tried negotiating the tariff with them - (5) it took MONTHS to even get the first contract because they accused me of being somebody else!

If it were possible to give a minus 10 (-10) rating for Orange France, I would. Their customer service is excellent, it needs to be because their product is rubbish and expensive. If you're coming to France, or moving to France, don't use Orange. They are expensive, the ADSL downloads are never better than 3mbps, on a good day. I had the Orange wifi box and the overall availability per month on ADSL was 1.8mbps per day!!! Given that fibre and ADSL customers are charged the same, Orange cares little for its ADSL customers. Buy a WiFi sim and use your phone as a modem - France Poste is OK and so is Free - Free uses Orange network but the Free WiFi availability is better than Orange. Go figure!!!
Hope this helps save people pain, agony and money!
I wasted 4 years with Orange....

IM gonna make it short it's really bad don't buy it
Wasting your money for nothing
Service is zero
I don't recommend it 0/10

I was sent a txt to top up mobile,as it was nearly end of year, went in orange on veurne to get a top up and as usual there was a queue a mile long with only one person serving customers,so waited 15 minutes and decided to go as could see wasn't going to get service anytime soon , so decided to go Carrefour for a top up, the 3 customer service guys were hiding in a cubicle avoiding customers, in the end managed to get a top got home and both my husband, my son and me tried to put my 20 euros on my phone only it said it was already used, as I had no money on my phone could not phone customer services, my husband eventually found a landline number and rang he managed to speak to someone who transferred him to another number, we were on hold for 2 HOURS, in the end my landline ran out of juice and died on me it was 8.30 pm by this time,I managed to ring back only to hear a message that customer services had shut at 8pm, so why did the customer service not take responsibility for the call in the first place and just transfer the top up to my phone, I have never had such an appalling service , you orange need your derrieres kicking, you neither informed my husband or me about how long it was going to take to get through or resolve the matter, I am still out of pocket with no money on my mobile which you sent me a txt to do ,now I have to go to veurne tomorrow to your very unhelpful shop and shop assistant (as there is only one), to get this sorted, Orange all can say is pull your socks up, or this customer who has been with you for 7 years,will march with my feet to another provider, disgraceful service. Be warned do not go to Orange mobile.

Lorry took down the internet fibre line to our house yesterday morning. Reported it online and confirmed with English speaking helpline as knew they would need cherry-picker to repair.
Agent - Salome - said she could see the report online and had noted need for cherry picker. Said would call back between 3pm - 4pm that day with update. Good to her word she called back and said engineer had been out to assess and team had been booked for repair. Said the work would be completed within 9 days.
Hugely impressed when the technicians turned up today (less than 24 hrs from original fault being reported) with the cherry picker and took about an hour to make the repair. Fabulous service. Have to call it when I see it. Thankyou very much.

29th March - we went into the Orange shop in
pont a Moussin where we met with Rosie, Ismail (Sales), and Yassin (Engineering). We signed and paid for mobile, fibre optic inter4ent, land line and security cameras. It is 21st May, two months later and apart from the mobile, we have nothing in our house. The response of the team above is to shrug, to lie and say they will come on xx date (noone shows up). They take no ownership AT ALL, a shrug, a comment like "it happens to us too". I cannot express how strongy I recommend to avoid avoid, They leave customers with nothing. It cost us dearly in terms of travel costs. Today we had to cancel to start again with someone else.

I was promised the first two months for free but I get billed straight from the beginning en more expensive than I signed for. My 4G connection before was cheaper and just as fast as the so called fibre from Orange. Great disappointment. Avoid ORANGE!

No internet or mobile phone for nearly 5 months. Now struggling to get compensation and monthly costs back.

been a customer 20 years. have been trying to accept a offer through the website after an email from Orange.fr. the AI tried to steer me through the products i already have that had nothing to do with the offer (fixed line, different property). real trouble getting to a real person. wish I hadn't. because of course they were in a call centre somewhere and had no idea of my client interface history, files, and no technical ability to change anything. so coulnd't fix the fact that on the Orange.fr website getting to the very last page of the offer it simply said 'technical issue sorry'. waste of an hour of my time. Someone at Orange needs to completley rethink how all of this is put together, and stop throwing supposedly efficient options int he way of customer satisfaction

If anything goes wrong, you'll be sent around from one useless helpline to another hopeless virtual robot. An utter waste of time!

Orange, if you read this: who ever thought virtual bots are a good idea!? for the sake of everyone's sanity, please please please please get rid of them and train your staff better. Shouldn't be that hard

In 1969 we put a man on the moon, so you’d think, nearly 56 years later, we’d be able to have a reliable telephone, television and internet service, wouldn’t you…? Not if Orange has anything to do with it.

This company represents all that is wrong with the 21st century, corporate-run first world, where the customer comes a distant eighth or ninth on their list of priorities.
Taking your subscription money with the one hand and sticking their middle finger up at you with the other. Lack of reliable service provision, lack of useful customer service interventions, lack of interest in customer satisfaction or loyalty, and lack of interest in the reputation of their company… all wrapped up in a glossy website and various high-profile sponsorship deals that do nothing to improve their on-the-ground service provision, but everything to deepen their already overflowing pockets, and those of their shareholders.

For nearly two years now we have had infuriatingly intermittent internet provision, anything but ideal when you are a “télétravailleur”, but all with the shiny golden promise of imminent high-speed fibre optic connections that will revolutionise your life. The golden goose that will lay a glittering egg, the second coming of the Messiah, jam on your bread tomorrow etc.

Now, a full 3 and a half weeks of internet provision into their contractual obligation, the internet and the associated TV and telephone service are all down. So, after the usual dose of sandbagging Orange employ to buy them some time - “oh it’ll be fixed within 4 days and we’ll ring you to confirm” - we get to the real issue and are informed it will be a month before our service is resumed. A MONTH! Do these companies realise that it is almost impossible to function in the modern world without a connection to the internet, not to mention those of us who rely on it as remote workers. Of course they do, it’s why they spend so much money on advertising it, but do they care, absolutely not.

Yes, I live in a mountainous area, but sort it out.. we are talking about colonising Mars as a species, yet you lot can’t allow us to reliably conduct a customer Zoom call, watch a game of rugby or check the Orange subscriptions leeching from our bank accounts. Maybe that’s the point?

Logistical specifics are as follows: My three neighbours and I, all of whom signed up to Orange Livebox Fibre about a month ago, are all without any service. We live on a fork in the road off the main route.. guess what, everybody else further up the main road still has their service. I may not be a telecoms Einstein, but being an ex-plumber and electrician, I can pretty much say the fault is in the junction box leading to our four houses off the main line. You’re telling me it takes a month for one of their installation “experts” to work that out and repair it?

I know for a fact that there are dozens of technicians in the neighbouring valleys, all involved in the installation of fibre-optic cables in this “pioneering roll-out region” of France (a roll-out that’s taken nearly 10 years to materialise… and doesn’t work properly after a matter of weeks…).

Whilst all these “highly-trained” operatives are busy putting up new infrastructure just a few miles away, the rest of us who have now signed up to this giant white elephant service, are ignored, with 80% of our contact with the outside world left to grass. If you have limited or no 4G/5G coverage, it’s even worse. Just stop misleading us, and send one of them over here to fix it, you money-grabbing bunch of charlatans, it’ll take less than an hour.

“Oh, but you can go down and get yourself an Airbox from the Orange shop”… you mean the Orange shop that’s an hour’s round trip away, and an Airbox I’ll have to swap from said shop twice a week, given the measly data allowance it affords? Gee, thanks… am I supposed to bill you for fuel and time involved in these the 8 trips over the course of the month?

I fully expect their response to be some party-line corporate garbage consisting of “we care about the customer… issues beyond our control… your custom is important to us… doing everything we can” etc. etc. etc., take your pick, rinse and repeat, but as I always say, look at what they do, not what they say. And what are they doing? A massive dose of sandbagging and hand-rinsing. A perfect example of how the first world, market-monopoly trap means you have very little choice but to bend over and take it, whilst the self-congratulatory CEO is looking forward to his massive annual bonus and stuffing money into his gilt-edged pension pot.

Absolutely shameful and lamentable business practices. If you have ANY other option, I implore you to take it.

Thank God Orange wasn’t in charge of the televising of the Moon landing back in 1969, or we’d all have missed it….

That's a disaster, we signed up a contract for a wifi box for monthly payments. We decided to move and found out that if we terminate the contract, we have to pay for the remaining unused months. Since when?? Why?? This is how this greedy company earns their dirty money. And apart from that they take 50 euros cancelation fee, that's hilarious.

I ring up to get reimbursed for the repeater that they sent me even though I rang an hour later after ordering it and said do not send it, but they still did. So I sent it back immediately and months later have still not had my 100 euros back despite several calls to them, where of course they assured me it would be sorted out.