I needed text messaging added to my existing number. I called Opus VO and got Samantha on the phone, and she was very kind, polite and knew exactly how to help me. She patiently talked me through how... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
It was really smooth and effortless. The ladies I spoke to from the office in Florida, were super helpful. They made a very stressless stress, free and painless, any issues I had, we're handled very,... See more
Company replied
I was provided with exceptional professional services that removed obstacles out of my business way. Thank you very much Opus for caring and providing me with excellent services.
Simple and easy process and very friendly, knowledgeable. Happy to answer any questions you may have. Will definitely recommend. Thank you for a great experience.
Company replied
4.3
Excellent
273 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
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Good customer service!
4 September 2024
Reply from Opus Virtual Offices
Thank you for your kind review! Our customer support team takes pride in knowing they were able to help you.
Getting charged and not receiving the service
I can’t figure out where is the physical location for my virtual office to collect my mail. I called customer service, got voicemail and no one returned my call. Each month I’m being charged $99 for a service I am not receiving
28 August 2024
Reply from Opus Virtual Offices
We apologize for any confusion regarding your account setup. When we called to resolve the issue, you said you couldn't locate the suite number but in the confirmation letter we sent you, the suite number was clearly listed. We also went above and beyond to ensure that your USPS 1583 form was properly notarized to avoid any other issues. We always strive to make sure our clients' needs are met and issues are resolved.
We certainly never intended for you to feel that we did not fulfill our services. Please feel free to reach out to us directly so we can assist you if you need anything resolved.
Horrible waste of money you can’t even…
Horrible waste of money you can’t even use products an Opus worker told me to try Regus there way better and professional THANKS REGUS!!
My name isn’t Alisha but my actual experience was the same Actually your lying I called multiple times from the beginning stating I couldn’t use service and was told since I couldn’t then there shouldn’t be a problem compensating me within the first couple days trying to use service, I even went to the actually location and they said a lot of customers have the same issue
5 June 2024
Reply from Opus Virtual Offices
Hi Alisha,
We understand your concerns and would like to clarify the situation.
Your account was closed due to non-payment, as we did not receive the necessary payments. You paid when you signed up, but the following month, you defaulted on paying, therefore we closed your account. We do offer a 30 day cancellation policy, no questions asked.
We value all our customers and do our best to provide clear communication to resolve any issues.
Reply from Opus Virtual Offices
Thank you for your kind review! We're glad the process was easy and that you got the help you needed! Feel free to contact us anytime with any questions you may have.
So far it's been easy and informative…
So far it's been easy and informative great customer service
9 August 2024
Reply from Opus Virtual Offices
Thank you Daniel for your review! We're glad you found our sign up process easy! Our customer service team prides itself in making sure all of our clients' needs are met.
Conference Room
I like that our company has access to reserve a meeting room or a private office for a low hourly cost when the need is required to do so.
15 August 2024
Reply from Opus Virtual Offices
Thank you for your feedback! We're glad to hear that you like the flexibility and affordability of our meeting rooms!
I’ve experienced nothing but great…
I’ve experienced nothing but great service since the first day I signed up! Exceeded my expectations!!!
3 August 2024
Reply from Opus Virtual Offices
Thank you so much for your feedback! We're thrilled to hear that we've exceeded your expectations and that you've had a great experience since day one. Your satisfaction is our top priority, and we're here to continue providing you with excellent service.
great place
9 August 2024
Reply from Opus Virtual Offices
Thank you for your kind review! We strive to make sure our locations are up to our customers' standards!
Easy setup. Great options. Stellar Customer Support!
My setup is still fairly new, but the process to set everything up, the available features and additional services and resources look to be a jackpot find.
I also appreciate the follow up customer service...Top notch!
8 August 2024
Reply from Opus Virtual Offices
Thank you so much for your kind words! We're thrilled to hear that your setup was easy and that you found our features and services valuable. We always strive to make the setup process as smooth as possible and provide top-notch customer service.
Excellent Service
6 August 2024
Reply from Opus Virtual Offices
Hi Armand, we're elated to hear about your experience with us! Thank you for choosing Opus VO for your business needs.
The customer representative are very…
The customer representative are very caring and kind when my customers are calling for my business.
29 July 2024
Reply from Opus Virtual Offices
Thank you for sharing your positive experience! We're delighted to hear that our customer representatives have been caring and kind when assisting your customers. Providing excellent service and ensuring your satisfaction is our top priority.
Reply from Opus Virtual Offices
We're so happy to that Melissa was able to help you! Thank you for recognizing her contributions!
Reply from Opus Virtual Offices
We're glad to hear that our customer reps we're able to help you! Your review means a lot to them!
I have not been able to get the notary…
I have not been able to get the notary part and I have called and tried to get help but no help
31 July 2024
They are easy to contact when you have…
They are easy to contact when you have questions. Everything done correctly and on time!
3 June 2024
Reply from Opus Virtual Offices
We're delighted to hear that you found us easy to contact and that everything was done correctly and on time! Thank you for choosing Opus VO!
Super easy setup and quick turnaround
Super easy setup and quick turnaround. Great feedback on my questions.
23 July 2024
Reply from Opus Virtual Offices
We’re very happy to hear that you found the setup process easy! We take pride in helping our clients! Thank you for your kind review.
The process was easy and efficient
The process was easy and efficient. Once the paperwork was completed everything was just streamline. The office staff is very efficient and professional. When package arrives they notify me promptly. The cost is affordable. I highly recommend Opus if you are in need of a virtual office.
9 June 2024
Reply from Opus Virtual Offices
Thank you for your recommendation! We’re committed to providing an easy and efficient experience, from the moment the paperwork is completed to the ongoing management of your virtual office needs. Our office staff exemplifies professionalism and efficiency, ensuring that every detail, from package notifications to daily operations, is handled promptly and accurately. Thank you for choosing Opus VO!
I have been paying every month and yet…
I have been paying every month and yet I don’t see my company listed!
Why not???
12 August 2024
I receive top-notch services
I generally just use the mail services but lately I have interviewed in the conference room with great success. The Ladies at the front desk have helped me without missing a beat..
15 July 2024
Reply from Opus Virtual Offices
Thank you for your review! Our mail services are designed to provide reliability and efficiency, and it's no surprise that your interviews in our conference room have been met with success—our facilities are crafted to support your professional needs. Our front desk team consistently upholds the highest standards of service, ensuring every interaction is seamless. We’re committed to your continued success and are here to support you every step of the way.
My experience is early to state an…
My experience is early to state an opinion. I just started with Opus. So far no complaints.
12 August 2024
Reply from Opus Virtual Offices
Thank you for sharing your thoughts! We appreciate you giving Opus a try, and we're glad to hear that everything is going smoothly so far. We're here to support you every step of the way, and we look forward to continuing to meet your expectations as you get settled in.
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