I’d give opus virtual 4 out of 5 stars. My experience has been solid overall professional setup, reliable service, and a smooth onboarding process. There’s a little room for improvement in certain are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am new to Opus. Introduced through @itscoachk who specializes in Grant Funding Education where her community learns the process of how to access Grant Funding. This is where I found Opus because she... See more
Company replied
It was really smooth and effortless. The ladies I spoke to from the office in Florida, were super helpful. They made a very stressless stress, free and painless, any issues I had, we're handled very,... See more
Company replied
I needed text messaging added to my existing number. I called Opus VO and got Samantha on the phone, and she was very kind, polite and knew exactly how to help me. She patiently talked me through how... See more
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4.3
Excellent
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love this service!
2 May 2026
Reply from Opus Virtual Offices
Thank you for your excellent review! We’re pleased to hear that your experience has been professional, easy, and worry-free. Our goal is to provide a seamless virtual office experience, and we appreciate your feedback. We look forward to continuing to support your business needs.
I cancelled my membership but this…
I cancelled my membership but this horrible company still tries to withdraw another month of subscription after the cancellation how is this monthly subscription. They send me a collection letter for the 100 something dollars for a subscription that I ended 15 days before my renewal. This is not about the money but the lack of ethics and show of immense greed is wild.
18 May 2026
Unprompted review
Reply from Opus Virtual Offices
Thank you for your feedback. Our records indicate that your cancellation request was received on 3/2/26; however, there was already an outstanding balance tied to the invoice issued on 2/26/26 prior to the cancellation request. Our Billing team attempted to contact you regarding the outstanding invoice before the account was referred to collections. If you have questions regarding the balance, please contact our Billing team directly
The vendor sent me an invoice for…
The vendor sent me an invoice for payment and the address does not have my company as the owner of the mailing address.
9 April 2026
Reply from Opus Virtual Offices
Thank you for your wonderful review! We’re pleased to hear that you had a great experience and found our team reliable and kind. Providing dependable service and a positive experience for our clients is always our goal. We appreciate your feedback and look forward to continuing to support your business needs.
Reply from Opus Virtual Offices
Thank you for your wonderful review! We’re grateful for your support and are pleased to hear that you’re enjoying your experience with Opus Virtual Offices. Your feedback means a great deal to our team, and we look forward to continuing to support your business needs.
She made everything very easy to…
She made everything very easy to understand, give her a raise.
And thanks for your help in this matter.
12 May 2026
Unprompted review
Reply from Opus Virtual Offices
Thank you for your kind review! We’re pleased to hear that your experience was helpful and that everything was explained clearly and made easy to understand. We’ll be sure to share your recognition with our team member—feedback like yours means a great deal. Thank you again for choosing Opus Virtual Offices and for taking the time to share your experience.
Great service!
7 April 2026
Reply from Opus Virtual Offices
Thank you for your great review! We’re pleased to hear that you had a positive experience with our service. Your feedback is truly appreciated, and we look forward to continuing to support your business needs.
This was and is hassle free
This was and is hassle free. Started running right after I completed questioning
3 April 2026
Reply from Opus Virtual Offices
Thank you for your wonderful review! We’re pleased to hear that your experience has been hassle-free and that getting started was a smooth process. Providing a simple and efficient experience for our clients is always our goal. We appreciate you taking the time to share your experience and thank you for choosing Opus Virtual Offices.
Reply from Opus Virtual Offices
Thank you for your excellent review! We’re pleased to hear that you found our mail service attentive, responsive, and efficient. Delivering dependable service and a seamless experience for our clients is always our priority. Thank you for choosing Opus Virtual Offices and for taking the time to share your feedback.
Customer Service
The support that you all provided throughout the process was excellent. You were communication was excellent as well.
14 April 2026
Unprompted review
Reply from Opus Virtual Offices
Thank you for your excellent review, John! We’re pleased to hear that you had a positive experience and that our team’s support and communication throughout the process met your expectations. Providing responsive and reliable service is always our goal. We truly appreciate your feedback and thank you for choosing Opus Virtual Offices.
Unusable Business Address + No Refund — My Experience with Opus Virtual Offices
I recently signed up with Opus Virtual Offices to obtain a business address for forming my LLC in Maryland.
Immediately after purchasing the service, I attempted to use the address on the Maryland state registration website and was informed that the address is not accepted as a valid business location because it is considered a mailing/virtual address.
Within approximately one hour of signing up, I contacted Opus to cancel the service since it could not be used for its intended purpose. Despite this, I was told I am locked into a 3-month contract and would not be refunded.
To be clear:
The service could not be used for its intended purpose
Cancellation was requested almost immediately
No meaningful services were used
This raises serious concerns about transparency and how these services are represented during the purchasing process.
I am requesting:
Immediate cancellation of the account
A full refund
Confirmation that no further billing will occur
If anyone else has experienced similar issues with virtual office providers, I would be interested to hear your experience.
14 April 2026
Unprompted review
Reply from Opus Virtual Offices
Thank you for your feedback. Our records show that you contacted us the morning after your signup, at which point your account had already been activated. As outlined in the service agreement accepted during enrollment, all plans include a minimum 3-month term, which is less than most of our competitors who typically require a 6-month minimum. Regarding the Maryland registration issue, the notification you received is an automated system message that can sometimes flag virtual addresses incorrectly as potential P.O. boxes. However, many of our clients have successfully registered their businesses in Maryland using our addresses despite this notice. That is why our team advised proceeding with the filing. We have also tried following up with you via phone and email to provide additional assistance but have not received a response from you as of yet. We remain committed to supporting you and your business. Please contact us directly so we can help resolve this matter.
They gave me a great service
They gave me a great service. When I had a problem with my occupancy they stepped in and resolved the matter quickly and efficiently!💪😃
3 March 2026
A very professional office and location…
A very professional office and location for my company. I love that they also provide my own office number and fax number and live receptionist answering service. They also receive all of my companies incoming mail.
2 March 2026
This is a great option for small…
This is a great option for small businesses just starting out that need a business address. They offer great services that can help your business with small or no staff. For me, the business address, the receptionist, and mail receiving
7 November 2025
Samantha made my Day Extraordinary!
Samantha was very professional and courteous. I appreciate her patience and willingness to allow me to explain my issues and concerns. Her assistance and support really made my day extraordinary. Thanks again Samantha!
30 March 2026
Unprompted review
This place is a scam
This place is a scam! I signed up for something and then couldn't even find the office locally, after a week and a half of finally trying to get in touch with someone and then calling me back I went into the office and the staff at the UPS store had no idea what I was even talking about. Then I told the woman that I didn't want to continue that I wanted to cancel it even though I've already paid for one month and her solution was to have me go to a city 75 miles away to use the service. I told her that was not acceptable and that I wanted to cancel it. Now three months later I'm being charged from a collection agency because of it being a three month contract even though what I signed up for is nowhere near what I was getting. Run as fast as you can from this company! There are actually legitimate businesses that do this out there, this is not one of them.
2 December 2025
Great Communication
Great Communication, with email notification of receipt of mail and packages.
9 February 2026
Really enjoying the service they…
Really enjoying the service they provide. Finally I don't have to deal with these annoying spam calls.
30 January 2026
Reply from Opus Virtual Offices
Thank you so much for your 5-star review! We're thrilled to hear you're really enjoying the service. Helping you avoid those annoying spam calls is exactly what we aim for, so it’s great to know it's making a difference.
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