Optically.co.nz Reviews 

Excellent experience ordering my new glasses and I love the option of being able to try them through the website. My glasses arrived safely and I am very pleased with them.
Thanks for making getting glasses such a seamless & quick experience.

Good prices
Good communication
Good postage. I have bought 5 pairs with no troubles

It took almost a month for them to tell me the frame I wanted wasn't available, then 2-3 more weeks beyond that to receive the glasses. The right lens popped out suddenly after only 4 days use, but was easy to click back into place. The price was good for the overall quality of the frame and lenses.

Sent my pair of glasses for reglazing. It took about 3 months to get them done and come back to me. So be prepared to wait for a while, the service is definitely not suitable if you need something done fast. Also want to mention lack of transparency on what stage the order at and its progress, had to ask their support about this via emails.

I love buying from you, because of the amazing prices and quality, I am able to get a variety of glasses, including sun glasses which is fantastic

From the first email interaction Joy was a pleasure to deal with. Any challenges experienced with receipt of our frames for new lenses - he was tenacious in getting a result for us. Whilst unexpected delays impacted the turn around time for the job to be completed - very happy with the result.

After checking out the website, I believed this was a good site.
I ordered bifocal lenses, which after 3 weeks and no correspondence from optically nz still hadn't arrived.
I rang there customer service line and got a generic answer message.
I was called back and told the glasses would be 3-5 working days away.
Another month passes, and by now I'm not even sure if these guys are legit.
I call them again, and this time according to their policy I'm entitled to a full refund if the glasses haven't been delivered within 28 days.
They seem reluctant to refund me and assure me that the glasses are days away.
excuse after excuse.
I finally received refund today 11/5.
If you like fast, communitive service, this site is not going to help.

The lenses were great thanks.
The time from order to delivery back to me was way to high, I was initially told a few weeks but it ended up being nearly two months!

I replaced my lens in my glasses, the job was done to a high standard. The glasses were sent to Australia which took a bit longer than expected to be returned

I chose Optically mainly on the range they have and also price point which is important to me.
Its nice being able to choose add on extras to suit my needs, like anti glare and polarisation etc.
Having the measurements on the frame site was reall helpful as was the ability to insert a photo of myself with frames added.
Good communication and a reasonably quick turnaround made my dealings with Optically a breeze.

One of the many reasons I have given 5 stars is due to the fact that the staff, this time Mike, has given outstanding Customer Service. From helping me navigate the website, to finding specific type of glasses, to organising replacements, my husband broke his new pair and Mike went above and beyond to organise a new pair.
This service has been amazing, I would and do share my experiences when others needing a great glasses supplier.

Optically went above and beyond with truly exceptional customer, with a tricky custom reglazing project. Communication was excellent. I was never left wondering what was happening. The value for money is unbeatable and I am super pleased with the final result.

Absolute nightmare dealing with optically in NZ. First I ordered a pair of glasses and they took 6 weeks to arrive. 2 weeks into this process my wife ordered 3 pairs of glasses the first 2 pairs (sunglasses and reading glasses) took 6 weeks to arrive, giving every excuse in the books as to why they did not turn up. Now the last pair the most important pair, it has been 3 months and still, they are not here, we have a tracking number for them but it is with Australian post and I cannot complete an inquiry with them as I don't have an Australian phone number and optically is not answering the phone...absolute nightmare and totally hopeless!

This has been an absolute nightmare. I placed the order to have the lenses in my prescription sunglasses replaced on the 11th of July. Told it would take approximately 4 weeks. The sunglasses have been lost. Have sent the courier tracking information. They have credited my bank account for the initial charge but are reluctant to re-imburse me for my sunglasses! Have spent a lot of time time to get this resolved. Would definitely not recommend them.

I was gifted some frames and needed an affordable service to fit lenses to them. Optically provided a very cost-effective service in a good timeframe. I was also kept up to date with the progress along the way.

Following the delay in getting the glasses & having difficulty seeing , the glasses were returned to repair the narrow vision . The glasses look good but my range of vision is limited . Not entirely happy & may not try again, spend the extra & be stisfied .

Awful customer experience. Glasses took ages to send, then were sent back to Australia after landing in NZ. I was told by the CS team that it was my job to contact the courier company. They won't provide a refund, even though it's been almost 2 months since I ordered.

I have purchased glasses 2x times from optically.
2x pairs each time and have been happy both times.
I'm aware now of the time it takes to receive them which can take time but if your wanting a better price than the optometrist in town this is a great way to go.
There communication is done by emails and in nz you receive the emails very late at night so it's a once a day response so it can take time but again the price is good and the glasses I have received in the past have been good.
I've just put in my 3rd order.
Can't wait for my next order.
Thanks Optically

Great service , product quality is good and lead time
is managable.
Price is still high but comparatively its cheap

Always great service. Used them a few times as the turn around was faster than the others I tried out. Also emails and messages always returned. Very professional service