My order took over 2 months to complete for replacement lenses (which they refer to as reglazing). I paid for Kodak lenses to get premium quality. The glasses arrived with no certificate showing wh... See more
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Initially sceptical but finally sent my rimless frame. There was a little delay but my glasses came back perfectly done. I will advice that you take time to do the measurements very well to get best r... See more
Their online system took my order, and my money. 6 days later I get a very poorly written email stating that my prescription was too complex for the chosen lenses and that my order cost is increased... See more
I bought my pair of glasses as a stop gap measure while waiting for cataract surgery, knowing my prescription would be changing I didn’t want to buy $300 glass for 2 months of use. Due to COVID my s... See more
Company details
Information provided by various external sources
Buy eyeglasses online from the best online glasses store in Canada. Wide range of prescription glasses and eyeglasses online start from $19.
Contact info
2.7
Poor
110 reviews
Hasn’t replied to negative reviews
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Second Order Satisfaction
This was my second order from Optically. My in person contacts with the people I spoke to were very friendly and helpfull.
The reason I did not give five stars is that the confirmation email for my order said I would recieve order updates at different stages but this never happened. I had to contact customer support on my own.
Having said that, both of my orders were fulfilled in a reasonable amount of time and the product was as expected.
8 March 2022
Unprompted review
Don't order from here...
Frames are ok, but the lens Rx is not. Worst pair of glasses I've ever worn. Company won't refund, only 're-align'. Not impressed with the support. Never again.
7 March 2022
Unprompted review
Reply from Optically.ca
Hi John,
Thank you for your feedback.
I am extremely sorry to know that the glasses received are not as expected and you are not happy with the experience.
We offer a 100% satisfaction guarantee on orders, if the glasses are not made as requested you are entitled for a full refund.
May I request you to please share your order details for us to check our records and assist you further.
Updated 14/03/2022
Hi John,
Thank you for sharing your order details.
As per our records, I see that the glasses were made to the prescription you shared. You contacted us on 07th March to report the issue and were informed return the glasses for us to inspect them and then initiate a refund accordingly.
Asking to return the product before we process a refund is the least that we expect, unfortunately, we have still not received the glasses hence your refund is on hold. We wait to receive the glasses back.
Regards
Team Optically.
I have purchased glasses and received…
I have purchased glasses and received them rather quickly. I am impressed with the quality and the look.
Thank you!
5 March 2022
Unprompted review
Excellent affordable products
21 February 2022
Unprompted review
Great Option for Those Who Want to Reuse Old Frames
Didn't know this option existed until I did a quick search. Had a pair of old frames in great condition that needed new lenses. Process took about 2 weeks from when I shipped out the frames to when I received back my glasses. Customer service provided me updates along the way. Couldn't be happier.
21 February 2022
Unprompted review
The staff are pleasant and helpful
The staff are pleasant and helpful. I ordered glasses with a frame I liked, when it came, it was the wrong style. Apparently what I ordered was not what was shown on website. Customer service told me what to do and I was able to get another frame.
21 February 2022
Unprompted review
My glasses arrived today and I am very
My glasses arrived today and I am very, very pleased with them. Excellent fit, perfect vision and very light!! Good service and exceptional product! Kevin
19 February 2022
Unprompted review
Glasses are great, some annoyances
Glasses are great, they look good and the prescription is right. The shipping took forever, which I won't hold against you since we are living in a pandemic. The only annoying thing is that the site claims to be Canadian, but I was charged in American currency so they ended up costing way more than the checkout suggested. I wish they'd be upfront about being an American company that just sells in Canada.
18 February 2022
Unprompted review
Good choices for nice glasses
Good choices for nice glasses. I'm very happy with the glasses I received. Prices are excellent also!!
17 February 2022
Unprompted review
I'm happy that my sunglasses came back…
I'm happy that my sunglasses came back to me in one piece and the lenses are great.
17 February 2022
Unprompted review
top notch
excellent quality, price, selection, delivery
10/10 would buy again
17 February 2022
Unprompted review
Good website
The website is easy to navigate and I'm able to easily narrow my search based on a bunch of criteria which makes it easier to choose frames.
16 February 2022
Unprompted review
Everything else was nice but the…
Everything else was nice but the shipping took forever. Overall good pricing and decent product
16 February 2022
Unprompted review
I was panicking after loosing my…
I was panicking after loosing my distance glasses. I'm waiting for a cataract removal,so didn't want to go for a new prescription. I entered my old prescription onto your website and in less than 2 weeks received my replacement glasses. Now I can legally drive. I'm still waiting for the surgery but when I have it I'll be looking a new glasses from you! Thank you!
16 February 2022
Unprompted review
No complaints
No complaints. Delivery on time. Any time I asked for anything a reply was in my mailbox next day
16 February 2022
Unprompted review
The customer service representatives…
The customer service representatives were very helpful. They carefully explained the ordering process and were patient with all the questions I had asked.
16 February 2022
Unprompted review
I love my glasses and the customer…
I love my glasses and the customer service was excellent if I had any concerns. I will continue to get my glasses from here.
16 February 2022
Unprompted review
Pleasantly surprised at the speed and…
Pleasantly surprised at the speed and quality.. great deal
16 February 2022
Unprompted review
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