Booking a flight was easy, but had problems getting my details up on Ryanair. Spent two hours trying but was given wrong advise. Managed to sort it myself the following day
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I have called one of your staff Mt Shihab, he was very professional and helpful when I have cancelled my prime subscription as I don’t need it , he was very understanding to my request Amer 249287... See more
A lot of effort was made to keep me happy. The result wasn’t perfect, but it was satisfactory.
Pressing a lot with their prime accouns but the person at Customer care was nice.
Company details
About Opodo
Written by the company
Opodo is one of the world’s leading online travel brands, offering customers tailored travel deals across a broad range of products including flights, rail, hotels, dynamic packages, car rental and more.
With Opodo Prime, the first and largest travel subscription programme, all Opodo customers benefit from easy and convenient booking processes, excellent value for money and access to a wide international network of travel partners.
Opodo is part of eDreams ODIGEO, the world’s leading travel subscription platform, serving millions of customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| Opodo Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| Opodo Flights |
Find now better deals looking for flights + hotels.
| Opodo Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| Opodo Hotels |
Compare train tickets in Opodo and find a different way to travel the world! (Available for the Spanish and Italian markets)
| Opodo Trains |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| Opodo Cars |
Meet the whole company and all our brands.
| Our brands |
Opodo Prime
Written by the company
- The world's largest travel membership
- Join millions of Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience
Contact info
Calle de Manzanares 4, 28005, Madrid, Spain
- www.opodo.com
Opodo Prime
4.3
Excellent
308K reviews
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Refund not returning and no customer support
I booked a SpiceJet flight from Dubai to Delhi (ATQ) through Opodo. The flight was cancelled by the airline on 10th March, but I still have not received my refund.
I directly contacted the airline, and they clearly confirmed that the refund has already been processed from their side. However, Opodo keeps saying they have not received anything.
I have sent 5 emails to Opodo customer support, but I have not received any proper response. There is also no customer care number available, which makes the situation even worse.
For comparison, my friend booked the same flight through another agency and he received the refund within 9 days.
This is extremely frustrating. Opodo is not responding and not releasing my money.
Please be careful and avoid booking flights through Opodo.
10 March 2026
Unprompted review
Cancelation Opodo Prime service
As I don't use Opodo, I have cancelled my account with them.
Their link to their site in order to cancel did not work, nor dit the site itself allow me to cancel it online.
I had to call them. There, the person has been very helpful to propose options (many rebates when you insist...).
As I do not use this service anymore, I have confirmed my cancellation. Which has been confirmed by email right after my call.
26 April 2026
Dishonest and untrustworthy
My husband booked me booked a flight through Opodo that was later cancelled by the airline. Although Opodo told us the airline had refunded the booking, we never received the money. Each time we contacted them, we were given a different explanation, which has left me highly frustrated and disappointed with the service. Based on my experience, I would definitely not trust them to handle refunds reliably or act in customers’ interests.
26 April 2026
Unprompted review
Great support from Berata
Berata provided excellent support.
He was very kind, responsive, and solved my issue quickly.
I really appreciate his help and professionalism.
Great customer service!
26 April 2026
Costumer service
24 April 2026
Very good service
26 April 2026
Very collaborative and constructive…
Very collaborative and constructive discussion.
Clear explanation.
Very Professional.
26 April 2026
Very nice and helpfull staff
Very nice and helpfull staff, thanks for the great Service.
26 April 2026
Opodo Scam-another fooled customer, read more Trustpilot reviews on the same topic
Opodo scam. In September 2024 I purchased a travel service from this agency at a promotional price for Opodo members. I didn't know then that I would have to pay for this facility with 89.99E representing the special membership fee for one year (no, thanks!) and the impossibility of contacting them - no e-mail,ONLY by phone. Beyond this incident, today I bought some plane tickets again from the Skyscanner search engine, through Opodo. I was careful to check the more expensive option with 40E more which was not for members and I was charged accordingly (so that I no longer benefit from their subscription that I could have chosen). In vain! A few hours later I received an email telling me that I had a free period (a few days!) in 2024, but now I can't get anything for free and I will be subscribed to Opodo FOR LIFE as long as I don't unsubscribe ONLY in the period leading up to the one-year subscription and of course, the only way to unsubscribe is by phone, with a special fee, where you talk to the robot for minutes at a special price until someone answers, if they answer. I was charged 99.99E again to make me a mandatory member for 2026. For which reason I had to block my card, to refuse this abusive payment. Please read many other reviews regarding this abusive behavior of scam, to convince yourself that I'm not lying. Opodo - you are the pure definition of criminal scam!
25 April 2026
Unprompted review
Worst service
We bought tickets for May 19th and after we had already chosen the date, the system changed it to May 12th and we were forced to make a change that cost us another 80 euros. I asked them to take responsibility for what happened and they shrugged it off, claiming that I returned to them a whole day after it happened... a disparaging reference, not to mention the feeling that they intentionally stole money from us.
23 April 2026
Unprompted review
Travel Agent is supposed to make your journey better, but Opodo works in opposite direction. Use them if you want to mess up your holiday.
Worst Customer Service ever. First opodo deletes the first segment on my itinerary and send an email to get it sorted with Airlines. The service agent admit that Opodo has deleted the segment and assure to resolve the issue but nothing moves. All you get is an email from backend team to sort it out with Airlines. Travel Agent is supposed to make your journey but Opodo works in opposite direction.
25 April 2026
Unprompted review
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