Openreach Reviews 

Nathan was very good he got on with the work he came on time and he set it up perfectly I would use him again.
Catherine Norman

Everything was perfect no bother at all, polite and helpful he was very focused on the work and tidied up. Perfect

Michael - the engineer - was prompt, helpful, efficient and friendly. The process was easy to understand, I was well informed before and during the visit. Very happy with the whole experience!

Efficient service

Very informative before during and after the visit.
Very friendly and informative engineer also very clean and tidy.
A very pleasant experience.

Very straightforward process, no issues at all.

The same engineer came to my property about a year ago when I was trying to get connected to Sky internet. At that time, he told me that there was no telephone master socket at the property. Because of this, our household had to use 5G internet instead, which has been very unstable.
About 1–2 weeks ago, I decided to try again to get a normal broadband connection installed. Yesterday, the same engineer came to my property. At first, he again told me that there was no telephone master socket. However, it was later established that there actually is a master socket at the property, despite being told a year ago that there wasn't one.
The engineer then said he did not have the necessary tools and that he would return later that day or the following day to complete the installation. I contacted him afterwards and he said he would come the next day around midday. He never arrived and did not respond to my messages.
Nothing has been installed and I am still without the broadband service I ordered. I am extremely disappointed and concerned about this situation, especially because the same engineer told me a year ago that there was no master socket when there actually is one.

Excellent service from the open reach engineer called Fraser. He was so helpful and went above and beyond to make sure everything was set up for me before he left.

Great communication through text and easy to move appointments. On the day the engineer was friendly, knowledgeable, and did a great job.

Very pleasant young man @ seems to have done a good job!

Broadband installed yesterday. Engineer was on time, professional, polite and friendly unlike many these days. Work was carried out extremely neatly. Well done BT, he’s an asset to your company.

The engineer, Craig, arrived at the agreed time and he kept me informed as to what he was doing .

Very helpful and efficient young man installed our new fibre optic cable.

He was really quick and had all the equipment needed

It was a good experience because the person installing my fibre broadband had a time slot of 8am-1pm and he arrived at 8.05am! A very pleasant young man who explained what he had to do then continued with the job, explaining as he went, warning when it was going to be very noisy etc.

Very good service

Engineers were helpfull, informative, and very pleasant.

The technician talked and showed me the work he was undertaking

The engineer installed the fibre connection to my router, and I was told at the end that there’s a problem with the connection to activate. He told he’ll be coming back with a part to activate and never returned back and no communication was made to contact me back, no response to my calls