Extremely happy with my new units. Strong and sturdy good quality piece's of furniture. Easy to order, with quick delivery. The delivery guy's were very respectful and professional. Very friendly.
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Review summary
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Such an amazing service from Only Oak furniture. We ordered some beautiful items and when they arrived they were even more amazing in real life. The delivery and service was second to none and the c... See more
Company replied
I had a question about the dimensions of the product, but it was too late for them to contact the manufacturer. They promised to do it first thing Monday morning which they did and rang me straight aw... See more
Company replied
Absolutely brilliant customer service. Massive thanks to Claire. Another company let us down very badly on a delivery of two dining benches. We made a call to Claire who went out of her way to find... See more
Company replied
Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Furniture Wholesaler
- Office Furniture Store
- Outdoor Furniture Store
- Rustic Furniture Store
Written by the company
Only Oak Furniture are one of the leading oak furniture stores in the UK. We offer a fantastic range of solid oak furniture to UK customers, with FREE delivery. Browse and shop online today for up to 50% off on certain products.
Contact info
United Kingdom
- www.onlyoakfurniture.co.uk
4.2
Great
584 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically takes over 1 month to reply
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Great quality furniture …
We have just received our piece of furniture ..absolutely delighted with it 😀 very well made looks lovely in our sunroom we have just purchased 4 new chairs and this goes really well ..the only reason I've give 4 stars is it's took 4 weeks to arrive and delivery date was changed 3 times but don't let that put you off( I'm just a bit impatient)the furniture is perfect ..love it one happy lady 😊 ❤️
27 January 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your lovely feedback! We’re thrilled to hear that you’re absolutely delighted with your new furniture and that it looks perfect in your sunroom. It’s wonderful to know it complements your new chairs so well!
We’re sorry to hear about the delays and changes to the delivery date, and we truly appreciate your patience throughout the process. Your understanding means a lot to us, and we’re glad the final result was worth the wait.
Thank you again for your kind words and for choosing us—we’re so happy to have made you one happy lady! 😊 ❤️ We hope to serve you again in the future.
Very good
Positives are items ordered were competitively priced and upon receipt appear to be of a good quality. What we hadn’t understood when using website was that Only Oak are distributors rather than direct suppliers. I’ve no doubt this is explained on their website so no criticism. After ordering we were informed that items would be fulfilled by 2 sellers but details of who these would be was not made clear. Consequently I received 2 text messages from 2 sources to arrange delivery. One supplier made reference to Only Oak thereby connecting the mental dots, the other didn’t- it just requested I click on a link to book a collection of unknown items from an unknown source. As there are so many online scams I will not click on links so I called Only Oak to ascertain if text was from their supplier. They needed to call me back, which they duly did the next day and reassured ok to proceed. I am supplying this feedback to try to be helpful to other customers and not to be negative regarding using this Company.
22 January 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you for your detailed feedback! We’re glad to hear that you found our items competitively priced and of good quality upon receipt. Your kind and constructive comments are greatly appreciated.
We understand how the process might have been confusing, especially when receiving messages from multiple suppliers. We’re grateful you brought this to our attention—it’s feedback like yours that helps us refine and improve the experience for all our customers.
Thank you for your patience and for taking the time to verify the authenticity of the messages. We’ll work to make it clearer how orders are fulfilled and ensure better communication regarding delivery sources in the future.
We’re so pleased you chose to shop with us and hope you enjoy your new furniture. We look forward to serving you again!
Ryedale collection dining room furniture
I m exteemly excited about my order. All items have been deliveted. Best quality and design ever.
Exact colour and style I had in mind.
Wish you all the best. You can't imagine how safe was the wrapping !!
I have more items in my shopping basket. Hhh, I d appreciate a good discount code :) :)
17 January 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your amazing feedback! We’re absolutely thrilled to hear how excited you are about your order and that the items exceeded your expectations in quality, design, and style. It’s wonderful to know they were exactly what you had in mind!
We also appreciate your kind words about the secure packaging—it’s great to hear it left such a positive impression.
It’s fantastic that you already have more items in your shopping basket! 😊 While we can’t promise a discount code right now, we’d be delighted to help with any questions or provide personalized assistance for your next purchase.
Thank you for your support, and we wish you all the best too! We look forward to serving you again soon.
Great furniture and service
Second piece of furniture from this company. Excellent friendly service as before.
9 January 2025
Unprompted review
First class communication from start to…
First class communication from start to finish. Ordered oak nest of tables Sunday afternoon. Informed Tuesday delivery would be Saturday, arrived as stated 9:00 am. Product well packed and in pristine condition. Would certainly recommend Only Oak from our experience
11 January 2025
Unprompted review
Excellent from ordering to delivery
Excellent from ordering to delivery . Ordered between Xmas and new year recieved items 10 Jan. Communication very good.
Sideboard and coffee table very well made . Packaging excellent . Delivery men fantastic . I will definitely order again , I need the tv unit to match .
10 January 2025
Unprompted review
I am extremely disappointed with the delivery
I am extremely disappointed with the service I received. The delivery was poorly managed, causing unnecessary delays and confusion. To make matters worse, customer support was unresponsive and failed to offer any meaningful assistance or resolution to my concerns.
This level of service is unacceptable and does not reflect the standard I expect from the company.
10 January 2025
Unprompted review
Poor Quality not finished.
Ordered beginning of July bed was detailed on Website as in stock. We were told after ordering that it would take 20-26 weeks. That time came and went. It was finally delivered on 2nd Jan. The quality of the main Wooden frame is solid. The metal frame however is poorly constructed and holes to screws didn’t match up. We managed as we used leverage with monkey rench. We then also had to drill two holes in the bottom end to fit the end stops as they had not been put in yesterday we checked the top! Also no recompense was offered for such a poor service. If customer services had been more helpful and not dismiss queries and if compensation for the poor service had been offered more stars would have been awarded.
2 January 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you for taking the time to share your experience with us. We sincerely apologize for the delays and issues you encountered with your order. We understand how frustrating it must have been to wait far longer than expected, and we regret any inconvenience this has caused.
Regarding the quality concerns with the metal frame and assembly difficulties, we truly appreciate your feedback. This is not the standard of quality or service we strive for, and we will be reviewing this with our team and suppliers to ensure improvements are made.
We also regret that our customer service team did not meet your expectations. Providing excellent service is a priority for us, and your comments highlight areas where we need to do better.
Once again, we are sorry for your experience and appreciate your honest feedback. We value your business and hope to have the opportunity to provide you with a better experience in the future.
Great item and was lucky enough to get…
Great item and was lucky enough to get delivered before Christmas. Delivery guys were so friendly and helpful. Would buy again from only oak furniture.
23 December 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your kind review! We’re delighted to hear that you loved your item and that it arrived in time for Christmas. It’s also wonderful to know that our delivery team made the experience even better with their friendly and helpful service.
Your support and feedback mean a lot to us, and we truly appreciate your trust in Only Oak Furniture. We look forward to serving you again in the future!
good communication
kept me up to date with delivery and time.
people who delivered very helpful and friendly near end of a long day.
Sideboard is just as shown, well made and we are very happy with it.
16 December 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your wonderful feedback! We’re so pleased to hear that you’re happy with your new sideboard and that it met your expectations for quality and design. It’s great to know you found our delivery updates helpful and that the delivery team provided friendly and efficient service despite their long day.
Your satisfaction means a lot to us, and we’re thrilled that you’re delighted with your purchase. Thank you for choosing us, and we look forward to serving you again in the future!
Good Company
Good communication regarding what to expect on delivery. Furniture is of good quality. The only thing I would comment on is there was no information as to how to assemble the wall unit which would have been helpful. You are asked to keep the packaging in case the item needs to be returned which is pointless as you have to destroy the packaging in order to get the unit out. Luckily we didn't need to do that as everything was alright.
4 December 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your thoughtful feedback! We’re delighted to hear that you’re pleased with the quality of your furniture and that you found our communication about delivery helpful.
We appreciate your suggestions regarding assembly instructions and packaging. Your comments are invaluable in helping us improve our processes and ensure an even better experience for our customers in the future.
Thank you for choosing us, and we’re glad everything worked out perfectly with your purchase. We look forward to serving you again!
Very friendly company so helpful and…
Very friendly company so helpful and kindly delivered my beautiful chest of drawers to my upstairs bedroom.
30 November 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your lovely review! We’re so happy to hear that you had a positive experience with our team. It’s great to know that your beautiful chest of drawers arrived safely and that our delivery service made the process easy for you.
Your kind words mean a lot to us, and we look forward to assisting you again in the future!
Nordic Oak Sideboard.
The item was in stock which meant I received my order in a week. Also, the company kept me fully informed through tracking, where my order was. I bought another item from the range 2 years ago so I was keen that this purchase matched. A delight to deal with the company and I love my new small sideboard.
23 November 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience with your recent order and that the delivery was prompt and well-tracked. It’s fantastic to know that your new small sideboard lives up to the quality of the item you purchased two years ago.
We’re delighted that you’ve enjoyed your experience with us, and we truly appreciate your continued trust in our products. Thank you for choosing us again, and we look forward to serving you in the future!
Solid oak nest of tables
I ordered a nest of solid oak tables. The company kept me informed of my order status. The delivery driver texted me with his time of arrival. Tables look amazing, really good quality. I recommend this company.
2 December 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your fantastic review! We’re delighted to hear that you’re happy with your solid oak tables and found them to be of amazing quality. It’s great to know that you appreciated our communication throughout the process and the delivery updates from our driver.
Your recommendation means so much to us, and we’re thrilled that you had such a positive experience. We look forward to serving you again in the future!
Reply from OnlyOakFurniture
Thank you for your wonderful feedback! We’re so pleased to hear that you’re happy with the quality, value, and service you received. Your satisfaction is our top priority, and it’s fantastic to know we met your expectations.
We look forward to serving you again in the future!
Harwell Oak Nest of Tables
Quick response to my telephone enquiry, goods arrived very well packed. Very pleased with the quality and finish, they blend well with bookcase bought some years ago from another supplier. No hesitation in recommending and will use again
25 November 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your fantastic feedback! We’re thrilled to hear that you had a positive experience with our quick customer service and that your items arrived well-packed and in excellent condition. It’s wonderful to know that the quality and finish of your purchase meet your expectations and blend perfectly with your existing furniture.
Your recommendation means a great deal to us, and we look forward to serving you again in the future. Thank you for choosing us!
Easy to order and description was…
Easy to order and description was clear.
Very pleased with item.
16 November 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your lovely feedback! We’re delighted to hear that you found the ordering process easy and the item description clear. It’s wonderful to know that you’re very pleased with your purchase.
Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Reply from OnlyOakFurniture
Thank you for your kind words! We’re so pleased to hear that you were happy with our service and the prompt delivery. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience.
We look forward to serving you again in the future!
Paid for an item on 25th July
Paid for an item on 25th July. Current delivery date, which has been delayed twice is 12th December (20 weeks). Be warned, check the delivery times and double it. Was supposed to be 11 weeks. They make stuff abroad, so 'global supply issues' will be common. UPDATE. Current predicted lead time from payment is 5.5 months
22 November 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for taking the time to share your feedback. We’re glad you’ve highlighted your experience, and we sincerely apologize for the delays and any frustration caused by the extended delivery time.
While we strive to meet our estimated timeframes, we acknowledge that global supply challenges can sometimes lead to unforeseen delays. We appreciate your understanding as we navigate these issues and are working hard to improve communication and accuracy in our timelines.
Your comments are valuable to us, and we’re committed to providing a better experience in the future. Thank you for your patience and for bringing this to our attention.
Very pleased with my furniture
Very pleased with my furniture, Claire from customer services went beyond the call of duty in helping with my many queries ( delivery firm seems to have a problem using land line phone numbers ) would recommend.
12 November 2024
Unprompted review
Reply from OnlyOakFurniture
Thank you for your wonderful feedback! We’re thrilled to hear that you’re very pleased with your furniture and that Claire provided exceptional support in addressing your queries. Going above and beyond for our customers is what we strive for, and we’re so glad to know Claire made your experience a positive one.
We appreciate your understanding regarding the delivery firm and will certainly pass along your feedback to help improve their process. Your recommendation means the world to us, and we look forward to serving you again in the future!
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