OnlyOakFurniture Reviews 

584
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and the fast, efficient delivery team for making the overall online purchasing process completely smooth, pleasant, and entirely stress-free from start to finish. Many people are especially delighted with the exceptional overall quality, durability, and beautiful design of the sturdy furniture pieces they receive. However, some people mentioned receiving products with visible flaws, unexpected surface defects, or physical damages upon delivery. Reviewers also noted occasional frustrations regarding missing hardware parts, incorrect components, or significant delays when trying to resolve these recurring customer service issues.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the furniture is sturdy, well-made, and... See more

Delivery service

Consumers find delivery service to be positive, highlighting that couriers are respectful, professional, and... See more

Quality

Customers expressed great satisfaction with the furniture quality, highlighting sturdy construction,... See more

Staff

People report positive experiences with staff, frequently highlighting respectful, helpful, and polite... See more

Service

Clients share positive opinions on service, frequently praising the efficient delivery, polite staff, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely happy with my new units. Strong and sturdy good quality piece's of furniture. Easy to order, with quick delivery. The delivery guy's were very respectful and professional. Very friendly.

Rated 5 out of 5 stars

Such an amazing service from Only Oak furniture. We ordered some beautiful items and when they arrived they were even more amazing in real life. The delivery and service was second to none and the c... See more

Company replied

Rated 5 out of 5 stars

I had a question about the dimensions of the product, but it was too late for them to contact the manufacturer. They promised to do it first thing Monday morning which they did and rang me straight aw... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant customer service. Massive thanks to Claire. Another company let us down very badly on a delivery of two dining benches. We made a call to Claire who went out of her way to find... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Furniture Wholesaler
  5. Office Furniture Store
  6. Outdoor Furniture Store
  7. Rustic Furniture Store

Written by the company

Only Oak Furniture are one of the leading oak furniture stores in the UK. We offer a fantastic range of solid oak furniture to UK customers, with FREE delivery. Browse and shop online today for up to 50% off on certain products.


Contact info

4.2

Great

TrustScore 4 out of 5

584 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(584)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a fantastic company!

What a great find! We had seen these bookcases at double the price in a shop. I decided to have a look on line and found Only Oak. Really great price , great communication from the company.
The delivery was a great price for 2 men to room of choice and all packaging removed. They called when they were 20 mins away and were so respectful to our property and polite. Highly recommend Only Oak and they most certainly will be our first port of call for any future purchases.

17 September 2026
Unprompted review
Rated 3 out of 5 stars

Good value product

Good value product. Well packed.
Third party courier offered very few slots. Fortunately we are retired and therefore flexible. It would be a nightmare if we were still working.

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Poor workmanship

The look of the book shelf is exactly what we wanted but the quality of build is poor, with some joints not being fully closed and another being packed out to make it fit. Unfortunately, these are on the front paneling

10 July 2026
Unprompted review
Rated 5 out of 5 stars

ANTIQUE OF THE FUTURE

My order for a Harwell Oak Large Sideboard & Dresser was delivered towards end-March 2026, so first of all I congratulate OnlyOakFurniture for waiting four months before asking me to review. Often these requests are made within hours/days of delivery. I live in a first-floor flat and the delivery crew couldn't have been more helpful, putting the furniture exactly where I wanted, leaving me only to fit my choice of handles. The sideboard and dresser are beautifully made, with drawers and doors opening smoothly. The price was very reasonable for the quality. As my title explains, this furniture will be an antique of the future, which I will be happy to pass on.

9 August 2026
Unprompted review
Rated 3 out of 5 stars

Harwell Oak 2 over 2 Drawer Chest

The chest of drawers was delivered promptly, and the delivery team were very helpful. The item appears to be well made and sturdy; however, it arrived without the wooden handles advertised on the website.

I had to contact the company to request that the missing handles be sent to me, and I am now waiting for them to arrive. As I have not yet been given a delivery date, I do not know how quickly this will be resolved.

Overall, while I am pleased with the quality of the chest of drawers, the missing handles have made the experience disappointing.

6 August 2026
Unprompted review
OnlyOakFurniture logo

Reply from OnlyOakFurniture

Thank you for taking the time to leave your review. We’re pleased to hear that you are happy with the quality of your chest of drawers and that our delivery team provided a helpful service.

We apologise that the wooden handles were not included with your delivery. As soon as we were made aware, the replacement handles were arranged and posted straight out to you. They should be with you within the next couple of days.

We appreciate your patience and understanding, and we hope that once the handles are fitted you will be able to fully enjoy your new furniture. Thank you again for your feedback

Rated 5 out of 5 stars

Website was easy to navigate

Website was easy to navigate. Furniture quality is excellent I love them. They look very expensive and everyone admires them. They are very well made drawers and door work smoothly. Delivered on time by a very nice company.

21 July 2026
Unprompted review
OnlyOakFurniture logo

Reply from OnlyOakFurniture

Thank you so much for your fantastic review! We’re thrilled to hear that you found our website easy to navigate and that you’re so pleased with the quality of your furniture.

It’s wonderful to know that your new pieces have made such an impression and that you’ve received compliments from others. We take great pride in offering well-crafted furniture with excellent finishes and smooth functionality, so it’s lovely to hear that the drawers and doors are working perfectly.

We’re also delighted that your delivery experience was a positive one. Thank you again for choosing us, and we hope you continue to enjoy your beautiful furniture for many years to come!

Rated 5 out of 5 stars

Very friendly and helpful staff when…

Very friendly and helpful staff when contacted by phone. The unit was as expected, stylish, good finish and as description. Delivery on time with helpful delivery staff. Will use this company again. Impressed

23 May 2026
Unprompted review
OnlyOakFurniture logo

Reply from OnlyOakFurniture

Thank you so much for your wonderful review! We’re delighted to hear that you were impressed with both the furniture and the service you received. It’s great to know that the unit was exactly as expected, with the style, finish and quality meeting your expectations.

We’re also pleased that our delivery team provided a helpful and punctual service. We really appreciate your kind words and your decision to use us again in the future. We look forward to helping you again

Rated 5 out of 5 stars

Excellent product and great service.

Excellent product and great service.
Well made product at a reasonable price delivered on time unpacked to check no damage and packing removed before signing off this is quality most just take it to the door and leave.

30 June 2026
Unprompted review
OnlyOakFurniture logo

Reply from OnlyOakFurniture

Thank you so much for your fantastic review! We’re delighted to hear that you’re pleased with the quality of your furniture and felt it offered great value for money.

It’s especially lovely to hear your positive comments about our delivery service. We believe taking the time to unpack and check the furniture for any damage, remove the packaging, and ensure everything is safely in place makes a real difference to the customer experience.

Thank you again for your kind words and for choosing us. We really appreciate your support!

Rated 5 out of 5 stars

Great company to deal,slight glitch…

Great company to deal with slight glitch with their supplier but this was sorted straight away.Delivered to the room we wanted it in unpacked and put in place.
Can’t fault this company ,would definitely buy from again

1 July 2026
Unprompted review
OnlyOakFurniture logo

Reply from OnlyOakFurniture

Thank you so much for your fantastic review! We’re delighted to hear that, despite a slight glitch with our supplier, everything was resolved quickly and that you were happy with the service you received.

It’s great to know that our delivery team made sure your furniture was delivered to the room of your choice and carefully unpacked and positioned for you. We really appreciate your kind words and your recommendation, and we’d be delighted to welcome you back again in the future!

Rated 5 out of 5 stars

The Nordic hi-fi cabinet will certainly add class to our living room…

The Nordic hi-fi cabinet will certainly add a touch of class to our living room. It was not that easy to find a suitable hi-fi cabinet for my hi-fi system and this one was a lovely choice and not the most expensive.

18 June 2026
Unprompted review
OnlyOakFurniture logo

Reply from OnlyOakFurniture

Thank you so much for your lovely review! We’re delighted to hear that you’re so pleased with your Nordic Hi-Fi Cabinet and that you found it to be the perfect choice for your hi-fi system. It’s wonderful to know that you feel it adds a touch of class to your living room while also offering great value for money.

Thank you for choosing us, and we hope you enjoy your new cabinet for many years to come!

Rated 5 out of 5 stars

Just taken delivery of our new office…

Just taken delivery of our new office furniture. Firstly the delivery team were so helpful and the furniture itself is ideal for our office. Big thanks to Claire for helping in service aswell

27 May 2026
Unprompted review
OnlyOakFurniture logo

Reply from OnlyOakFurniture

Thank you so much for your wonderful review! We’re delighted to hear that you’re so pleased with your new office furniture and that it’s the perfect fit for your office. It’s also fantastic to hear that our delivery team were so helpful and that Claire provided excellent service throughout.

We’ll be sure to pass your kind comments on to Claire and the delivery team. Thank you again for choosing us, and we hope you enjoy your new furniture for many years to come! 😊

Rated 5 out of 5 stars

Such an amazing service from Only Oak…

Such an amazing service from Only Oak furniture. We ordered some beautiful items and when they arrived they were even more amazing in real life. The delivery and service was second to none and the customer service were available at anytime.

Will be ordering again when I do my garden. 🪴

4 May 2026
Unprompted review
OnlyOakFurniture logo

Reply from OnlyOakFurniture

Thank you so much for your lovely review! We’re absolutely delighted to hear that you’re happy with your furniture and that the items exceeded your expectations in person.

It means a lot to us that you were pleased with both the delivery service and customer support — we always strive to provide the best experience possible from start to finish.

We can’t wait to help you with your garden project next! 🌿 Thank you again for choosing Only Oak Furniture.

Rated 5 out of 5 stars

Only oak furniture were excellent from…

Only oak furniture were excellent from start to finish.

Was updated on delivery and it arrived within the allocated time advised.

Will be using them again and recommending to family and friends.

15 May 2026
Unprompted review
OnlyOakFurniture logo

Reply from OnlyOakFurniture

Thank you so much for your kind review! We’re delighted to hear you were happy with both the service and delivery experience. Keeping our customers updated and ensuring a smooth delivery process is very important to us.

We truly appreciate your recommendation and look forward to helping you again in the future. Enjoy your new furniture!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look