Sheridan and Jenna were so instrumental in helping us get our mortgage offer. I first began chatting to Sheridan nearly 1 year ago to test the waters on what we could expect with the mortgage process.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
We are an FCA-authorised and award-winning mortgage broker, serving customers nationwide since 2013. At Online Mortgage Advisor (OMA®), we connect you with specialist advisors from our team who focus on your exact type of mortgage situation, ensuring you get the best possible advice. We are on a mission to be the most-loved for mortgages, and our passion is understanding our customers and exceeding their expectations. Our website provides helpful tools, insightful guides, and informative content to empower borrowers to make the best possible decisions. We've proudly helped over 600,000 customers secure the right mortgage, often stepping in when other lenders or brokers have been unable to assist.
Online Mortgage Advisor, Sterling House, Outrams Wharf, Little Eaton, DE21 5EL, Derby, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would like to say a huge thanks to the Online Mortgage Advisor, who offered a professional service with a personal approach. Richard was a highly experienced and skilled mortgage advisor who helped secure 100% ownership when staircasing from a housing association. If I needed any questions answering Richard was quick to respond to text messages. I would especially recommend for first time buyers, Richard was always willing to help explain everything along the way.

Reply from Online Mortgage Advisor
Fantastic support from the team (David & Jenna) making this the most painless & worry free element of my home buying process. I would recommend to anyone

Reply from Online Mortgage Advisor
JP my mortgage advisor has been absolutely brilliant every step of the way.
(He also secured me significantly more money than any other advisor I tried)

Reply from Online Mortgage Advisor
My fience and I needed to sort out some Home Insurance, it was our 1st time buying a home. Donna Ambler could not be more helpful, pleasant and easy to talk too, she made us feel very comfortable and went through everything in detail. Luke Naylor was a great Mortgage Advisor and really helped with anything we didn't know, which was a lot, and offered his time anytime. Chloe helped us getting the mortgage approved, with quite a few set backs on our end, she still made us feel great and helped us push it through. Perfect and thank you all.

Reply from Online Mortgage Advisor
I had a super experience with this company and Shaun directed me towards a wonderful advisor called Jean Pierre. He was patient, listened and approached the whole process with a proactive attitude and good humour. He had a wealth of knowledge and offered invaluable advice on starting the whole mortgage process through my circumstances! Super!

Reply from Online Mortgage Advisor
I contacted OMA via their contact form. I had a call from Shaun, who took my details and confirmed with me, the mortgage service I was looking for. I was then passed to David, who was ‘an expert’ in the type of mortgage I was looking for. He was going to call my brother, but hasn’t. He sent an email requesting information, which I replied to, but I’ve heard nothing for 4 days, not even an acknowledgement of my email. I sincerely hope nothing bad has happened to the gentleman, but I can only express what my experience has been so far, as a review was requested today by OMA.

Reply from Online Mortgage Advisor
Sarah and Chloe were incredibly polite and helpful when assisting me with my mortgage application. They made the process straight forward and easy. My application was approved speedily.

Reply from Online Mortgage Advisor
I had a fantastic experience working with my independent mortgage adviser. From the very beginning, they were clear, patient, and incredibly knowledgeable. They took the time to understand my situation, explained every option in a way that made sense, and never made me feel rushed or pressured.
What really stood out was how proactive they were, always keeping me updated, answering questions quickly, and making the whole process feel smooth and stress‑free. Their advice was spot on and genuinely helped me secure a great mortgage deal.
I’d highly recommend them to anyone looking for expert guidance and a truly supportive service.

Reply from Online Mortgage Advisor
I contacted OMA as I am going through a divorce and needed to get a mortgage on my own after 24 years. I also had some debts so it would be difficult to get an off the shelf mortgage at my age. And we had solicitors involved to transfer the deeds of the house and settle an equity release payment to my ex, so the whole process was very complicated.
David Farrell picked up my request, and was very helpful throughout, finding me the best mortgage for my situation at a good rate that was affordable. He also advised on the process and put me in touch with conveyancers. He kept in touch and put my mind at rest during a very difficult time. I would definitely recommend David Farrell and the OMA team, especially if you have difficult circumstances. Overall I have been very satisfied with services received.

Reply from Online Mortgage Advisor
Haydn and Chole were super efficient and answered all our questions. We were happy knowing they had the reach of all the mortgage companies and gave us impartial, expert advice at every step. I'd highly recommend.

Reply from Online Mortgage Advisor
Sheridan has been an absolute gem as a mortgage advisor dealing with my case. He has been prompt and very helpful, guiding me throughout and providing me advice that he would give himself. As a first time mortgage client I was clueless but I’m happy to say that I used online mortgages and found Sheridan as he has made the process extremely easy. RECCOMEND THEM TO ANYONE wanting to purchase a property. He has been quick at responding and always made sure I’m satisfied with the results.

Reply from Online Mortgage Advisor
OMA was really quick to respond to my initial enquiry about their services , responsive to emails and they explain everything clearly. Thank you Victoria and Richard.

Reply from Online Mortgage Advisor
After a rocky start, Richard Davidson took over my case and was simply amazing: professional, very helpful and always available. With my house being a non standard building, he showed perseverance in finding a good mortgage for me and he succeeded! I cannot express enough my gratitude.

Reply from Online Mortgage Advisor
Farzin Fakouri was brilliant and very good in helping me get a large amount of mortgage- he was there at every step of the process- I tried other brokers but none of them could help

Reply from Online Mortgage Advisor
These knew about my situation and he took advantage of me charging me 400+ for an agreement in principle which gave me next to No time to view houses

Reply from Online Mortgage Advisor
Quick communication and overall application was smooth.
Very friendly team that actually care.
No complaints at all. My personal case was tricky due to adverse credit/affordability issues so they made alterations were possible and it was a success. Thank you OMA - luke, chloe + donna.

Reply from Online Mortgage Advisor
Very good company. Guided me through the process well.

Reply from Online Mortgage Advisor
Superb, superb, superb. Sheridan and Jenna have been incredible and have supported us every step of the way. When we had issues with the solicitor, the way they (and Steve Emblem) stepped in was above and beyond - service of a quality we have rarely experienced. They honestly could not have done more for us. I would not consider going to another company for our subsequent remortgages. We really felt they invested in us like we were their top priority. So friendly, so efficient. We cannot thank them enough.

Reply from Online Mortgage Advisor
Donna sorted out my Life Insurance and Building Insurance to cover what I actual needed!
Good deals were achieved
This was due to her great knowledge and practical know how. She was always on hand in an affable yet professional manner.
Thanks for your assistance

Reply from Online Mortgage Advisor
too many hidden costs once you get into it, avoid

Reply from Online Mortgage Advisor
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.