Ojcommerce Reviews 758

I was hesitant initially to buy furniture online, but Ojcommerce made it easy. The sectional sofa arrived in perfect condition and is now the centerpiece of my living room. Great job!

My cats are OBSESSED with Ojcommerce's cat tree. It's sturdy, well-made, and fits in so beautifully with my furniture. Finally something for them that is functional as well as pretty!

Got a sofa bed for our guest room, and it’s honestly one of the best purchases I’ve made. Easy to set up, comfortable both as a sofa and a bed, and looks elegant too. Highly recommend Ojcommerce!

It was quite nice to receive the quality items that the vendor advertises.

Update: Contacted OJ Commerce as requested and they began the same exact stalling process of requesting information the same information over and over with no resolution. They use a playbook to avoid returns AND to create an illusion they respond to negative reviews. Their rating is well earned. Reiew: I ordered a floor lamp advertised as 81” tall through Walmart. What I received measured just 69” — a full foot shorter than described. Beyond the false advertising, the product was poorly designed, unstable, and packed in disintegrating styrofoam that made a mess the second I opened the box.

When I contacted the seller through Walmart’s official portal, instead of addressing the issue or issuing a return label, I received a scripted list of redundant questions—many of which they already had the answers to. It was a clear attempt to delay the return until I gave up. A quick scan of their 1-star reviews confirms this isn’t a fluke — this is their business model.

I am a Walmart+ member who reasonably expected a return process that wasn’t a full-time job. Instead, I got a seller who behaves like an insurance company looking for any excuse not to pay out.

If you enjoy re-explaining yourself, being ignored, and measuring products to prove they’re not what was advertised, OJCommerce is for you.

I had to work for 2 days with Walmart since they are the merchant really and Walmart told me they would tell OJ Commerce to issue the return. I packed the lamp waited for the label and instead OJ Commerce sent me more questions. The same questions plus now they wanted additional photos. As a reminder, I just packed it. I called Walmart back and apparently the money goes to OJ Commerce. Walmart said they would take action against them and remove them as a seller (we'll see). This company, OJ Commerce is a bad actor and knows the playbook well. If they ran an insurance company, you would find them in the denials department because it's the same playbook.

DO NOT BUY FROM THEM!

I purchased a table through Wal-Mart but this shop was the third party seller. I tried to cancel BEFORE it was even shipped and was not allowrd to cancel even though i know that as long as its not in tranit you can most certainly cancel. The company wouldnt let me cancel. The table gets delivered 3 days early, but now im stuck with a table that is too big for my kitchen. Ive been in contact with both Wal-Mart and this shop as i cannot use this table and need to return for my money back.
They claim to Wal-Mart that they are sending the customer a label but will tell you they will not and per "their polices that were agreed upon at check out" you have agreed to it...which is a LIE there are no policies of such at checkout to agree to.

This company will NEVER get my business again! Please be sure to research them before you do purchase and decide for yourself, i wish i had!

I bought a club chair from OJCommerce in December, 2024 and it arrived damaged . . after looking at the box and the inside padding, it was clear that the damage occurred during shipping. I found OJCommerce to be helpful and responsive in my return of the chair. They did offer the opportunity for me to accept the chair for a discount and, while I appreciated that, I wanted to return the chair. I appreciated how engaged OJCommerce was and, ultimately, their willingness to take the chair back. I would buy again from OJCommerce.

They lie about size and quality of product and when you get it eventhough it says you can return items it cost more to have it shipped back then actual item. They also say low on stock hoping you will buy and like myself buy 2. They're so very rude in emails and they don't answer the phone for returns. This is such a scam and a horrible company. Do Not buy from these ppl

The boxes arrived very beat up with holes in them. There was no way the barstools were not damaged. They stated a return would not be possible if boxes were opened, so I wanted to return them and they wanted me to pay for the return. I negotiated for them to pay, but it was an unnecessary hassle. At first, I received a credit minus the cost of the shipping labels. I had to call two more times to get the balance of the total credit. I do not recommend this company.

I ordered a king size headboard from this Company on Amazon, it was pictured in various shades of brown, but the headboard I received was orange.Amazon stated I had to receive a return authorization from OJ Commerce I have been attempting to do so for 24 hours. They keep requesting pictures telling me I had to completely unpack it, I explained that I wasn't going to do so because their policy stated it had to be returned in the original box with all packaging! The picture I sent them clearly showed the orange color. They then informed me that I would have to pay for the shipping, estimated at $280 which is more than the original headboard cost, and that it would not fit in my car! This has gone back and forth for the past day, I finally asked them not to contact me further and I will pursue my refund through Amazon, horrible, dishonest Company, do not buy from them!

I purchased a microwave cart through Walmart.com. Cheap piece of trash! One of the shelves was missing from the box and another piece was broken.

Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!

The product was nice but the pillows were different sizes on the back of the loveseat. The company will do nothing without the original boxes. Their customer service is the worst!!!! They keep sending canned email responses. NOT HELPFUL.

I accidentally hit order by mistake & notified OJCommerce immediately (within 5 minutes) but they would NOT cancel the order. Shipped product & now I will refuse it with carrier AND credit card company.
WORST VENDOR I ever worked with. Took days to communicate with.

I highly discourage you from buying anything from this company. We purchased two desks form Home Depot. One was fine and the other was broken. We put together one and brought the other back to Home Depot. We ordered it again. Again, the same piece came broken. Did it again and for a third time the same piece was broken. I called Home Depot and asked to just get the broken piece sent. They sent an email which OJ Commerce replied to quickly asking for pictures. I needed to send them three times as they claimed they were never attached to the email. I then get a call asking if they can refund me $25 and I keep the product as is. I told them no, that I want the broken piece shipped out. I checked my email 2 minutes later and had three emails asking me to accept a $25 refund and then a fourth email was sent a couple minutes later stating they were going to refund me $98 and I can dispose of the product how I wish. If I wanted to do the work of disposing and paying for a large item to be trashed, I would, but I don’t and $98 wasn’t even the purchase price. I emailed them again stating I just want the broken piece and that they don’t have my credit card information so a refund can’t be made. I was told the refund was processed and there is nothing they can do. Definitely poor customer service. I have no faith in ever seeing my full refund. Save yourself the headache.

Beware of this shady outfit. They sell on Amazon. Offered a table on sale and in stock, and then, waited 5 days to tell me the order was cancelled. Amazon rep told me that they cancelled my order and then raised the price $250 dollars and re-offered the table for sale. We don’t need these slime balls screwing customers over.

Really bad seller. Don't buy. Same for me as others, sent wrong futon, won't pick it up, send multiple nonsense emails. Won't refund.

I give it one star because zero is not an option. My experience has been the same as many others - multiple nonsensical emails with conflicting information (shipped/not shipped; different order nos., etc.) and ominous warnings about what might happen if I don't make myself available on the (unspecified) date when the package is delivered. It's been 30 days since the order was placed and paid for, and 18 since I tried to cancel the order, but still nothing expect the suspect emails (none of which acknowledge my attempt to cancel the order). Please be sure to read the many BBB complaints.

I bought a cat tree/condo from them They took my money and a week later I get an email from them saying they ran out of them and will refund me when they initiate a cancellation. 7 Days later and they still haven't initiated a cancellation and tell me to be patient and keep on waiting. Then they keep on sending me 5 of the same generic e-mails all saying the same thing, even after I called them and they couldn't tell me when they will work on it.
Buyer Beware with this company. Don't buy from them....or you too will experience the same thing. I will now have my Bank go after them and get their Merchant account taken away for fraud. Now TODAY, 5/12/2025 I get a response from them. I rest my case with company. Almost one year later.