Good instructions which made putting the frame together easy. Received the package as expected. Looks great in our bedroom...exactly what we were looking for.
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Review summary
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Arrived well packed in perfect condition. Super easy to "install" as you only have to screw in the drawer pulls. Just as pictured with a nice finish. Recommend.
Company replied
I ordered a cat tree from Ojcommerce. It arrived carefully packaged and exactly on time. Best of all, the product was superior quality and fit my needs. I would not hesitate to order from this comp... See more
Company replied
I have four boys and they are using them to build Legos on. We purchased one and it worked so well and looked nice for presentation, that we ordered a second table just like it. It is sturdy good qu... See more
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Company details
Written by the company
OJCommerce is a leading online retailer offering a wide range of furniture, home goods, and lifestyle products at competitive prices. We’re committed to fast shipping, reliable service, and customer satisfaction from purchase to delivery.
Contact info
United States
- info@ojcommerce.com
- www.ojcommerce.com
3.6
Average
758 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Quality Furniture at a Great Price
I purchased a set of 2 East West Furniture NFC-OAK-C Norfolk Kitchen Dining Chairs - Linen Fabric Upholstered Wood Chairs from OJCommerce on Amazon and found them to be of a surprisingly high quality I didn’t expect for the price I paid. They were easy to assemble with the instructions and hardware provided. I purchased another set of these same chairs which complimented my newly purchased kitchen table. Very happy with these purchases.
7 October 2025
Unprompted review
Reply from Ojcommerce
Hello Janice,
Thank you for your wonderful 5-star review! We’re thrilled to hear you loved the quality and easy assembly of your dining chairs. It’s great to know they perfectly complement your new table — we truly appreciate your continued trust in OJCommerce!
Good instructions which made putting…
Good instructions which made putting the frame together easy. Received the package as expected. Looks great in our bedroom...exactly what we were looking for.
6 October 2025
Unprompted review
Reply from Ojcommerce
Hello Robin,
Thank you for your 5-star review! We’re so glad the frame was easy to assemble and arrived right on time. It’s wonderful to know it looks great in your bedroom and met your expectations!
The lamp came in and it clearly states…
The lamp came in and it clearly states it comes with light bulbs but when I reported it didn’t have any they sent me a survey to complete so here I am. I won’t order from them again.
2 November 2025
Unprompted review
Reply from Ojcommerce
Hello Tracie,
We’re very sorry to hear about your experience and the missing light bulbs. That’s not the service we aim to provide. Please reach out to our support team with your order details, and we’ll make this right as quickly as possible.
Great product at at a fair price and…
Great product at at a fair price and quick delivery
22 October 2025
Unprompted review
Reply from Ojcommerce
Hello Jeff,
Thank you for your 5-star review! We’re glad you’re happy with the product, pricing, and quick delivery. Your satisfaction means a lot to us!
High quality perfect chairs
High quality perfect chairs. Fast delivery. Well packaged. I’m enjoying them every day
30 October 2025
Unprompted review
Reply from Ojcommerce
Hello Anna,
Thank you for your 5-star review! We’re delighted you’re enjoying your chairs and pleased with their quality and delivery. Your kind feedback means so much to us!
The table is nice and easy enough to…
The table is nice and easy enough to put together, however the surface had a knick/paint chip on it that exposed the light color underneath and I had to color over it with sharpie..pretty disappointing. Perhaps better quality control is needed.
1 October 2025
Unprompted review
Reply from Ojcommerce
Hello,
We’re sorry to hear about the issue with your table’s finish. Your feedback is important, and we’ll share it with our quality control team for review. Please contact our support team so we can assist you with a proper resolution.
Love this kitchen island
Love this kitchen island 👌perfect for my little home
30 September 2025
Unprompted review
Reply from Ojcommerce
Hello Asa,
Thank you for your 5-star review! We’re thrilled to hear you love the kitchen island and that it’s a perfect fit for your home. Your kind words mean a lot to us!
Quick delivery Good price
Quick delivery of exactly what was ordered at a good price.
1 October 2025
Unprompted review
Reply from Ojcommerce
Hello Nancy,
Thank you for your 5-star review! We’re happy you received your order quickly and at a great value. We appreciate your trust and support!
The futon frame is perfect
The futon frame is perfect. It works great very durable and the wood finish is nice. Totally recommended.
2 October 2025
Unprompted review
Reply from Ojcommerce
Hello Sean,
Thank you for your 5-star review! We’re delighted the futon frame met your expectations in quality and design. Your recommendation means a lot to us!
Excellent quality and reasonable price.
Excellent quality and reasonable price.
We now own 4 chairs, 4 rocking chairs, 2 storage boxes, and 1 side table. Very pleased.
23 October 2025
Unprompted review
Reply from Ojcommerce
Hello Dennis,
Thank you for your wonderful 5-star review! We’re thrilled you’re happy with the quality and value of your furniture. Your continued trust and support mean so much to us!
Table and chairs look great in my…
Table and chairs look great in my dining area perfect size
23 October 2025
Unprompted review
Reply from Ojcommerce
Hello Antonietta,
Thank you for your 5-star review! We’re so glad the table and chairs look great and fit perfectly in your dining area. Your satisfaction means a lot to us!
Reliable
I ordered a cat tree from Ojcommerce. It arrived carefully packaged and exactly on time. Best of all, the product was superior quality and fit my needs. I would not hesitate to order from this company again.
23 October 2025
Unprompted review
Reply from Ojcommerce
Hello cynthia,
Thank you for your thoughtful 5-star review! We’re delighted the cat tree arrived safely, on time, and met your expectations in quality. We truly appreciate your trust and look forward to serving you again!
Just as Pictured, Recommended
Arrived well packed in perfect condition. Super easy to "install" as you only have to screw in the drawer pulls. Just as pictured with a nice finish. Recommend.
9 September 2025
Unprompted review
Reply from Ojcommerce
Hello Ripped,
We’re happy to hear your item arrived in perfect condition and was easy to set up! Glad it matched your expectations and looks great. Thank you for your kind words—we look forward to serving you again!
Refusal to honor electrical bed warranty.
I purchased an electric bed frame through Amazon 12/31/2024 and the manufacture had a 1 yr. electrical warranty shown in both the amazon page and their website. The motors went out in May and I have requested coverage since this time . One persons response will be they are looking into it and need videos, then the next response will be they don't have a warranty. I contacted the BBB and they did the exact same response.
9 May 2025
Unprompted review
Reply from Ojcommerce
Hello Susan,
We’re sorry for the trouble you experienced with your adjustable bedframe. As soon as we were seized of this escalation, we coordinated with the manufacturer and shipped a replacement unit, which was delivered on 19 September 2025.
We’ve tried reaching out to confirm you’re satisfied and would love to hear back from you.
BUYER BEWARE
BUYER BEWARE! Their products are not of quality and are not as pictured in their advertisements. I was shipped mismatched pieces to a set and customer support informed me that an exchange for the correct pieces was not possible. After multiple email exchanges, they offered a small credit, but the credit never arrived. They blamed it on my credit card company and told me to contact them. They also do not answer their phones and their voicemails are full.
28 July 2025
Unprompted review
Reply from Ojcommerce
Hello Caitlin,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and truly regret the frustration this has caused. What you described is not the level of service we aim to provide, and we understand your disappointment regarding both the product and the support you received.
We would like the opportunity to look into this further and make it right. Could you please reach out to us at info@ojcommerce.com
with your order details? Our team will prioritize your case and work toward a proper resolution.
We never received the full product…
We never received the full product ordered. We returned the product more than 6 months ago and never received a refund.
The customer service has repeatedly delayed our request and no progress has been made in 6 months. Each time we contacted support we were promised a call back within 1-2 business days. Those promised return calls did not happen, and we would have continuously call back to escalate the issue.
Update: Original Order was Oct 4, 2024
We worked with support to troubleshoot why we only received part of our order until we finally requested a refund on 12-4. The full product was returned by 1-6 with confirmation from the courier.
My wife contacted support repeatedly to follow up on the refund. We finally received a refund on Aug 1, 2025, after this review was submitted.
2 October 2024
Unprompted review
Reply from Ojcommerce
Hello Dave,
Thank you for your feedback, and we truly regret the delay you experienced. We're glad the refund has now been processed and the issue resolved. If you're satisfied with the final outcome, we kindly request you consider updating your review to reflect the final outcome.
It would mean a lot to us and help others see the steps we took to make things right.
The product is decent, but pray you never have to call them.
The product is decent, but if you ever have any problems their customer support is the worst I've ever experienced. I exchanged 20+ emails and then had to call them everyday to get them to tell me they had already refunded me when, in fact, they had not. Next level terrible.
UPDATE: In response to their response - I will 100% NOT be reaching out to your generic email address. I have exchanged over 2 dozen emails with your support folks and it is always full of unmet promises. "You'll receive an update in 1-2 business days" and I never do unless I email you AGAIN. Thanks for the offer, but no thanks.
27 March 2025
Unprompted review
Reply from Ojcommerce
Hello Brian,
We’re sorry to hear about the challenges you faced with our customer support and refund process. This isn’t the level of service we aim to provide, and we truly regret the inconvenience caused. We’d like the chance to review what happened and make things right.
Please reach out to us at info@ojcommerce.com, We’d like to look into this further and assist you directly.
Elegant design and finish
Elegant design and finish. The sofa added a touch of class. Strongly recommended.
6 July 2025
Unprompted review
Reply from Ojcommerce
Hello James,
Thank you for your kind words! We're delighted to hear the sofa's elegant design and finish added a touch of class to your space. We truly appreciate your recommendation and look forward to serving you again!
Ordered a sofa bed for our small…
Ordered a sofa bed for our small apartment, and it's wonderful. Comfortable, space-saving, and looks upscale. And the instructions to assemble it were super easy to follow. Great buy!
23 May 2025
Reply from Ojcommerce
Hello Agar,
Thank you for the wonderful review! We’re glad the sofa bed fits your space perfectly and met your expectations in comfort and style. We look forward to serving you again soon.
These guys are great value for money!
These guys are great value for money!! Good Quality as well.
4 April 2025
Reply from Ojcommerce
Hello Olivia,
Thank you for the great review! We’re thrilled to hear you found the product to be great quality and value for money. Your satisfaction means a lot to us — we appreciate your support and look forward to serving you again soon!
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