Oils and Herbs UK Reviews 

423
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally fast delivery times and the remarkable quality of natural products they receive. Many buyers note that their purchases arrive securely wrapped and exactly as described online, making overall transactions wonderfully smooth and satisfying. Some reviewers were not happy with delivery delays and missing items from their online purchases. A few customers experienced packages arriving much later than expected, tracking confusion, or incomplete shipments that required extra effort to sort out. Others also mentioned occasional issues regarding incorrect items or unsealed product bottles received in their recent orders.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising fast delivery and items that... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting promptness and orders... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent condition and authentic... See more

Service

Consumers find service to be a source of great satisfaction, frequently praising prompt deliveries and intact... See more

Order

People report ambiguous experiences with order, as customers appreciate the easy ordering process and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast service arrived very promptly. It’s a high quality organic lemon grass tea. It has a rich taste. Chopped finely, it will last longer, and goes further than ordinary lemongrass tea. Really helps... See more

Rated 5 out of 5 stars

Such a smooth experience. No nagging emails from this super company. Just my small order fulfilled with speedy delivery. Very impressed and I will definitely be ordering from them again. Such a nice... See more

Rated 5 out of 5 stars

Almost next day delivery, well done! Too soon for a definitive comment, but after a week already feel more alert and less 'can't be bothered' so the potential is there...

Rated 5 out of 5 stars

Ordered the sida corfolia powder. Harder to find now, other than from more expensive (and possibly a bit sketchy eBay sources) Very nice product. Ideal for exercise and a busy day. Good quality, co... See more


Company details

  1. Organic Shop
  2. Herbalist
  3. Natural Foods Store
  4. Organic Food Store

Written by the company

Oils and Herbs uk is family owned business for organic and herbal health product. Founded by the team of herbalist. We are specialist in Essential oils, carrier oils, honey, food supplements, herbs and other food products.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

423 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(423)

83 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Would recommend

My original order was not delivered correctly, but it was rectified and I received the rest of my products within a few days. Would recommend - high quality of products.

24 February 2025
Rated 1 out of 5 stars

I bought herbal oil 100 ml, but I received only 50 ml bottle. ..prices are very high

I bought herbal oil 100 ml, but

3 March 2025
Unprompted review
Oils and Herbs UK logo

Reply from Oils and Herbs UK

Hello, We sincerely apologize for the oversight! Your satisfaction is our priority, and we truly appreciate your patience. We've already arranged for the pending bottle to be sent out as soon as possible. Please let us know if there's anything else we can do for you!

Best regards,
Oils and Herbs UK

Rated 5 out of 5 stars

Very good quality herbs

Very good quality herbs, I fixed my urinary problems with their Varuna bark powder, and capsules. Also the ashwagandha is very good for feeling calm and a good sleep. For me it really worked

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Best order

Hi,
This brand is the best one because when I recently got the pack of 'Suranjan' its quality really perfect clean and fully shaped in pieces not broken and any kind of dust, dirt or damage pieces so it's made me happy because I want to make a remedy, I recommend to everyone please get a good stuff from oils and herbs just in three days there is no delay in delivery so every one should try I will definitely order more herbs in future.
Thank you
Oils and herbs

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Camphor Oil & Frankincense Oil

Your ordering service and delivery is excellent. Thank you. I have used the camphor essential oil in a diffuser and all is good, though I thought the aroma would be stronger.

25 November 2024
Rated 1 out of 5 stars

Inconsistent and unreliable

I placed a big order with them, only to receive 4 items missing and one item wrong. I let them know and they told me they were going to ship everything out, and I only ended up receiving two of those 4 missing items. Fast forward to a month later and still missing two items. I called and asked why I haven’t got my stuff yet and they told me they already shipped it and it says I received it when I didn’t. So yeah they are extremely inconsistent and untrustworthy I wouldn’t advise anyone to use this company.

27 August 2024
Unprompted review
Oils and Herbs UK logo

Reply from Oils and Herbs UK


Hello,

We apologize for the inconvenience caused. We shipped all of your parcels, but unfortunately, one of them was lost, and we did not receive any updates about it. We have since resent the missing parcel to you.

Thank you for your understanding, and please let us know if there’s anything else we can assist you with.

Rated 3 out of 5 stars

Not all what I expected.

I bought 2 fragranced oils:
Emirati White Oudh Oil is lovely, nice Oudh and semi-sweet. The little bottle is nothing like the picture, which is very annoying, as this is a present.
The 2nd one, Shamama Attar 100% Natural and Pure aka Shammatul Amber: to me is not pleasant at all. I will create my own blend mix with that one, as I cannot possibly use it ad it is.

5 August 2024
Unprompted review

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