Ohme Reviews 

17,809
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 9,772 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and polite, often exceeding expectations during installations. Many people highlight the excellent customer service, noting quick problem resolution, clear explanations, and efficient processes from initial contact to installation. However, some people were dissatisfied with the product's reliability, reporting issues such as chargers failing to work, not charging, or losing smart functionalities over time. These consumers also experienced frustrating customer support, characterized by slow response times, difficulty reaching agents, and needing to repeatedly explain problems without resolution.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, frequently highlighting the professionalism, politeness,... See more

Customer service

People report positive experiences with customer service, highlighting helpful and cooperative... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth and stress-free process from... See more

Product

Consumers find product to be ambiguous, with many expressing satisfaction with the ease of installation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our installer Crystal EV Charging were excellent. Lovely polite guy who undertook the task in a timely manner. We were unsure if the installation would be around the house or underground & the install... See more

Company replied

Rated 5 out of 5 stars

Indecisive regarding Ohme home ev charger. After deliberating and being doubtful I spoke to chap called Marlin who took the time to explain difference between chargers and their benefits etc. He was... See more

Company replied

Rated 5 out of 5 stars

Had an Ohme home pro ev charger fitted 9/7/26 been having trouble with signal dropping out.rang the Ohme help line today 21/7/26.spoke to Ben took 5minutes for him to hopefully fix the problem my char... See more

Company replied

Rated 5 out of 5 stars

I contacted Ohme as we thought our car was not charging we were worried My partner and l find some things confusion A really very nice polite gentleman answered our Problem He is called Zack... See more

Company replied


Company details

  1. Electric Vehicle Charging Station

Written by the company

Hey there! We design smart home EV chargers that help you save money, reduce your carbon footprint, and get the most out of your electric vehicle. It’s simple: our clever tech syncs with your energy tariff to automatically charge your car at the cheapest and greenest times. Plus, the Ohme app brings all your charging data together for effortless control. It’s easy, it’s Ohme.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(17,809)

9,846 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly service from a knowledgeable…

Friendly service from a knowledgeable technician. Very approachable and supportive. Clean and tidy installation completed.

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much Melanie!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Smooth

Smooth, efficient service — no complaints.

23 July 2026
Unprompted review
Ohme logo

Reply from Ohme

'Efficient' is our middle name! Thank you so much for taking the time to share this review, we really do appreciate it.

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Excellent Service from Start to Finish

I had a great experience with Ohme from start to finish. The EV charger was installed quickly, neatly, and to a very high standard. The installation team were fantastic, polite, professional, and got on with the job efficiently.

Communication from the company was excellent throughout the entire process. I encountered an issue with a looped electrical connection, but the team handled everything brilliantly. They kept me informed at every stage, explained what needed to happen next, and worked to get the issue resolved as smoothly as possible.

I'm very pleased with both the service and the installation and would highly recommend Ohme to anyone looking for an EV charger installation.

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thank you so much for the review Kelly, we really do appreciate it. Please do recommend us!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Great company

Great company! Helped me to sort out a suitable date to have my charge installed. Very happy

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much for the review!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Frederick helped me really well .

Frederick helped me really well .. thank you

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much Mervin!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

The engineer was polite and efficient

The engineer was polite and efficient, and gave good explanations throughout the installation. He cleaned up after himself leaving inside and outside tidy

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

'Efficient' is our middle name! Thank you so much for taking the time to share this review, we really do appreciate it Martin.

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Great customer service by Frederick

Great customer service by Frederick! Thanks

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much Mathew!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Contacted the day before with times

Contacted the day before with times
Fitted really quickly , friendly fitter explained how things work

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thank you so much for taking the time to share this review with us!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Nice workers

Nice workers - polite, friendly and accommodating.

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much Catharine!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Excellent

Very good communication over the phone prior to the install day and Callum called ahead to say he’d be with us in 30 mins and was on time he asked how we wanted it fitted and did exactly as we asked and put all cable inside garage so nothing on show except for charger outside he did excelling very neat and tidy and was very helpful friendly and polite very satisfied overall

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much for sharing this review Paul, we really do appreciate it.

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Easy communication espically my deaf…

Easy communication espically my deaf and rebook a new date. All done

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thank you so much for the review Kate!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Very good service arrived on time clean…

Very good service arrived on time clean and tidy no mess no fuss perfect 👌

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much Donna for the review!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Bertie was super helpful;

Bertie was super helpful;

was friendly and helpful, helped me with what i needed to know, would highly recommend

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much for the review Dorian, we really do appreciate it and please do recommend us!

Should you ever need our assistance again, you know where to find us.

Additionally, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

fast quick support

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thank you so much for the review Lee!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Ohme EV installation

Easy to book. Technician was very good and all done in a very short time. Explained what I needed to know

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much Tom!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Excellent support

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thank you Colin!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Arrived on time and worked efficiently…

Arrived on time and worked efficiently - installation,took just over an hour. Very pleased.

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

'Efficient' is our middle name! Thank you so much for taking the time to share this review, we really do appreciate it Ani.

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

The amazing staffs the got that helps…

The amazing staffs the got that helps people like me to get through the process very easily and quickly explain things that are difficult. Even, the response time was on points didn’t have to wait a long time for response.

Keep it up and kudos.

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much for the review Christopher, we really do appreciate it. Should you ever need our assistance, you know where we are!

Additionally, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Professional installation

Professional installation, no problems at all.

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thank you Andrew!

If you ever have any questions when it comes to using the charger or app, we'd always recommend our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

Rated 5 out of 5 stars

Most helpful advise .

Most helpful advise from Mark from Online team .

29 July 2026
Unprompted review
Ohme logo

Reply from Ohme

Thanks so much!

After your installation, we'd always recommend having a look at our Help Centre. You'll find guides to setting up a routine, API integration, pairing your tariff, solar charging and more (there's a lot you can do with an Ohme!). Also, there's a chat function on each article. Here's a link for you:

https://ohme-ev.com/help-centre/

Happy charging!
Team Ohme

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