Ofnl Reviews 532

Having purchased a new home through Taylor Wimpey and THEN realising I'm stuck with OFNL which basically has a monopoly on your choice of Internet, I'm actually so disappointed. Basically you can expect Internet prices to be DOUBLE the standard broadband prices, for the exact same speed package.

Basically it's a scam and OFNL benefits from you having to go through them. I'm sure there's all sorts of backhanded deals going on with developers and I'm surprised the gov haven't done ANYTHING.... but then again I wouldn't be surprised if they are involved.

Had a fault with my connection due to some careless builders, Paul was sent out within a couple of days, he was really friendly and was able to fix the issue and help me patch my connection so that I could connect to my router in a different room. Great first experience with OFNL.

Paul the North Engineer was excellent today sorting out our OFNL broadband connection. He identified the issue, explained what needed to be done and cracked on got the issue sorted. A genuine nice bloke who was pleasant and professionall.

Great service. A massive shout out and thank you to Mark. He was brilliant, quick to resolve the issue and explained everything very clearly about the ONT and broadband.

Limited suppliers and overpriced. Adding this kind of thing to new builds is a scam. Contracts for new estates between builders and whoever owns this needs to stop.

Mark was fantastic! Not only was he super professional, but also so friendly. He spotted the issue in a flash and had it fixed even faster. Can’t thank him enough!

Cant fault Pauls work today. Identified the issue quickly and fixed the problem. Lovely guy, a credit to his employers OFNL.
Highly recommended.

Mark was very professional throughout as well as being friendly. He was explained the cause of the problem and managed to fix it quickly.

Service was fantastic from the person who helped us on the phone to Paul the engineer who came out to help install and fix our issue! Absolutely brilliant company!

Very attentive engineer, kept us in the loop and actually arrived a day earlier than expected.

Paul attended to try to repair our Internet connection. Received an estimated time of arrival in the morning and a firmer arrival time estimate later on.

Paul was friendly and very helpful and we were back online quickly, he also gave some extra helpful advice on improving our signal throughout the house.

Thanks for your help!

Great service from Paul. Fast and efficient. I almost wish he didn’t fix it so fast as I was enjoying life without repeats of Peppa pig on Disney+! 😂

Excellent service from Mark. We had a few issues with turned out to be a faulty router. He went above and beyond. Stayed in touch even though he was on holiday until it was sorted 👌

Had an issue with my fibre broadband. OFNL sent an engineer the next day. Paul fixed the problem and Was first class

Excellent service from start to finish. Phoned with a fault on Monday, engineer booked for Tuesday. Paul, the engineer sent a text with an exact time of arival. Turned up on time, extremely friendly and helpful. Soon found the problem and we had a internet connection within 25 minutes. I can't fault any part of the service from Ofnl, or our engineer, Paul.

Quick, efficient and told me more about moving the box. Put shoe covers on in my new property. Friendly and professional thanks

Paul the engineer went above and beyond to fix our problem. Would highly reccomend - a real legend.

Mark was very knowledgable and helpful. Issue solves in minutes and checked we were back on line

Our internet went down in the evening. We contacted OFNL at the time and despite trying to reset our ONT box the issue couldn’t be fixed. An engineer appointment was booked for a few days later. First thing the following morning Mark (OFNL engineer) contacted us and arranged to attend within the hour. He found the cause really quickly and repaired the fault. So appreciate all Mark did. First rate service.

Mark and colleague were fantastic got all aspects working. Very professional and kind thank you

Yogi Chand