Ofnl Reviews 532

Very quick response and fast repair of any issues . Mark has had a professional approach and always keeps the customer informed on the time of arrival.

We had an issue with our internet connection and the engineer that attended (Mark W) could not have been more helpful. He was professional, experienced and very knowledgeable. He turned up exactly on time and had no trouble in getting us connected again. He also went the extra mile to help us set up our Sky Entertainment package. We were very impressed

Good communication regarding appointment time. Efficient and polite

Errol was fast and efficient, as well as very friendly and helpful. We were without internet for four days, due to an electrician damaging the fibre. Errol fixed the issue within 20minutes. Great service, thank you!

Paul the engineer went out of his way to solve our connectivity issue and also tidied up all the wires in our cables cupboard so they were no longer a potential hazard. Very pleased with the service

I had no internet for two days and was struggling to get updates through the usual channels. I happened to meet Errol while he was working nearby and asked if he could check my connection. He was upfront and honest, explaining the issue wasn’t inside my house and that they were already working on it in the area.

Later on, he came back to follow up and checked if my connection had been restored, which I really appreciated. Even though the issue wasn’t something he could fix directly on-site, his communication and professionalism stood out.

Thanks again, Errol, for keeping me informed and taking the time to follow up.

Mark was 💯 professional, knowledgeable and friendly in his approach. He explained the setup really well and was tidy and punctual. I would recommend Ofnl for any works that might be required.

Mark the engineer was brilliant, his estimated time of arrival was spot on and was very professional in his job which was done to perfection , nothing was too much trouble for him and hes sorted the problem in no time at all. Thank you Mark

Errol was wonderful! He fixed my cut fiber in now time and extremely pleasant. If I ever have a WiFi issue again, I hope he is the engineer that comes back.

Mark kept me up to date with the eta, and arrived slightly early, which was great. I found Mark to be very professional, knowledgeable, friendly and communicative. Mark resolved the problem quickly and effortlessly. I even gained some valuable experience with respect to my network.

Mark was amazing from the moment he walked into our home, he was like someone I have known for a long time

I had an issue with my Wifi being down and by 9am the following day it was fixed. Massive thank you to Errol who was efficient and courteous. Really appreciate the prompt action and communication.

Mark W was amazing and I can't thank him enough for how quickly he fixed our wifi!! And had some super helpful advice for future usage. Thank you Mark!!

Very friendly staff who were very helpful from the beginning
They informed me on everything

⭐️⭐️⭐️⭐️⭐️

Kieran H was absolutely brilliant from start to finish. He went above and beyond to get our WiFi sorted, and honestly, we couldn’t be happier with the service.

What could’ve been days of frustration with the kids is now completely sorted, and my wife can get straight back to working from home without any issues. He didn’t just fix the problem — he made sure everything was running properly before he left.

Top bloke, professional, and really knows his stuff. Would 100% recommend to anyone.

I had a great experience with Mark from OFNL who came out to fix my internet. He was friendly, professional, and clearly knew exactly what he was doing. He took the time to explain the issue in a way that was easy to understand and made sure everything was working properly before he left.

It’s always a relief when someone turns up on time, gets the job done efficiently, and leaves things better than they found them. Really impressed with the service. Thanks again, Mark!

Utterly rubbish service. OFNL operates as a literal monopoly on new-build estates, and they clearly know it because they treat customers with zero urgency. They are currently hiding behind vague "maintenance" excuses while refusing to provide my ISP (MTH) with any actual technical updates or ETRs (Estimated Time of Repair).
​Because of their incompetence, I’m being forced to spend more on mobile data than my actual monthly broadband bill just to stay connected. They are overpriced, their support infrastructure is a joke, and their business practices are scummy. If I had the choice of a legacy Openreach line, I’d switch in a heartbeat. Avoid any property that is locked into this "OFNL-only" trap if you value your sanity and your wallet.

Have been without wifi and internet since Friday, Paul fnl engineer was assigned. He kept me informed throughout the day and on arrival quickly found the problem. Once working Paul supported me with the router and ensured all was working before leaving. He also expalined why it was not working and the basics to look for. Can not speak highly enough of Paul's customer service and professionalism, thanks so much for your help.

Mark Wright from OFNL attended my house today to fix problems I was suffering with my OFNL connections especially badly affecting my home phone line service which I had reported to my provider seethelight. He was very helpful, professional & knowledgeable. After testing he found the problem causing this. He changed the necessary parts & fixed the problem with my connections. He stayed on to thoroughly test everything was working properly. I would highly recommend Mark to fix any problems you are experiencing with your OFNL service.