Ofnl Reviews 532

Mark arrived on time sorted my problem was very polite and did a good job.

The engineer, Mark, was helpful and thorough with determining and fixing the issue that we had. They went above and beyond in ensuring we had full understanding of the issue and fix. Fantastic service.

The engineer Mark was excellent, he was able to quickly find and resolve the issue

Quick and simple got my fiber working again

The guy who came to fix our fibre was incredible! Really friendly and informative, explaining what was likely to have caused the issues and what he was doing to fix them. It was very reassuring to understand it all and I really appreciated him taking the time to do that. Even while we chatted it only took about 20mins :)

After being on mobile broadband when moving in to my new home as i didn't know about ofnl until a love neighbour mentioned it , as we can't get open reach here , it was sorted so quickly Ashford fibre were amazing and realised straight away I had a fault ,and they sent mark from ofnl ,he was brilliant. Very knowledgeable and sorted it out quickly and efficiently,and had it all up and running. I know people say these companies are expensive. But to be honest they do different packages and I'm extremely happy. It's so nice to have proper WiFi back. Thank you so much mark.

Amazing service from OFNL. Fixed the internet issue the following day. Very knowledgeable engineer. Thank you

I phoned See the light with an issue this morning and spoke to a very helpful lady who diagnosed inital issue on the phone and booked an appointment for an engineer to visit asap. This happened to be the next day. After this was booked, we had a text from the engineer saying he could be with us within the hr, shortly after I booked it in on the phone. Paul arrived promptly and got the issue sorted QuickTime. Paul was professional attentive and very tidy with his work thanks again. mike

Mark was brilliant! He had my internet up and running in no time. He knew his stuff and his customer service was great! Thanks!

This is definitely not a fake review! I have just spoken to a lady called Rosemary. She absolutely made my day! She made a sign up very enjoyable, Was extremely polite and made me laugh! I asked Rosemarie if she could go round every single call centre in the UK and get everyone trained to handle calls the way she did! Absolutely excellent. House moves are stressful enough. At least there was a little bit of joy in this crazy adventure! X

Absolutely scandalous lack of service from this company. My father is elderly and relies on the internet for a lot of his care and socialisation. Since moving in a week ago the isp (who are lovely by the way) have repeatedly tried to get ofnl to activate the broadband connection. Three times they have assured us it will be activated by the end of the day. Still they do nothing and don’t even respond at the weekend. Feels like nobody cares.

Paul the North Engineer was fast at getting the job done and was very polite. Thank you.

Whilst the OFNL Network is pretty stable, if you've been used to networks such as City Fibre, you'll soon come to realise how much of a racket OFNL is.

On average you'll be paying £30+ a month for 125-150mb download with whichever of the limited "smaller" suppliers signed up to the OFNL Network. In comparison, I was paying £30 a month for 900mb on the City Fibre Network with Vodafone. If you happen to end up on an OFNL Network, you are being robbed blind for quite criminal speeds in 2025.

I can't wait until the roads around me are adopted and someone else comes and installs their infrastructure. The moment this happens, I'll be off with someone else.

Paul was great from the outset. Friendly, cheerful & chatty. Very professional too, explaining the problem with our internet.
Sorted it very quickly and efficiently. Cheers Paul. Much appreciated, Lynda & Colin x

I'm happy of your service

Paul sorted out our WiFi problem that was a sticking point for the last 3+ years. Showed us where our system was going wrong, fixed quickly and all neatened up. Safe trip back up north mate cheers!

Paul was very professional and efficient doing an excellent job and taking the time to make sure everything was working before he left great job

Couldn't ask for a better experience. 10/10 from Paul, the engineer, went above and beyond. Everything was all resolved in under 24 hours.

If you’re purchasing a property that only has OFNL services, don’t bother purchasing. OFNL services only advertise some low-key providers whose prices are extortionate. You can’t get the normal providers like BT, Sky, Virgin or Openreach services. Better of getting 5G Broadband.

I am thoroughly impressed with the prompt response from my internet provider after my supplier reached out to them regarding an issue. Their professionalism and efficiency were truly outstanding.

A special thanks to their amazing engineer, Jorge. He arrived quickly, thoroughly checked everything, and took the time to explain where the fault was. Jorge’s expertise, knowledge, and informative approach were incredibly reassuring. He not only resolved the issue but ensured that the internet was fully restored and functioning perfectly.

I’m especially grateful for how quickly the problem was addressed, as it was critical for my business. Highly recommend this company for their exceptional service and top-notch team.