OFFSPRING Reviews 

Ordered Jordan 12 shoes. Parcel missing by courier (not Offspring fault). Received another pair within 24 hours. OFFSPRING has Great customer service, very helpful.
Definitely recommended 👍

Won’t ever use this again ordered 10 days ago maybe more by now and no updates on my order YODEL is terrible I even paid for next day delivery that was a scam basically gave them extra money tried to get in contact with them for days and no response starting to think my money is gone.

Won't be using again for the sheer fact they use Yodel!

**28th Oct - returning them! Delivery occurred without notification on Saturday - Yodel take no responsibility for the damaged box that's no longer in a presentable condition - these were supposed to be double boxed! Offspring clearly aren't bothered either. Sick of dealing with them both. They're going back! Wish I'd never bothered (and no, I'm not emailing yet another department, I'm sick of being passed around & back and fourth as it is).
***Update 25th Oct - after being told (by both sides) it's at the depot I drove over an hour each way only to find it's not there!!! An utter joke. Why would I even want them after this!!**
***Update 22/Oct: yet more confusion! Yodel Cs say its at their Depot (for the next 7 days) Offspring say it's on its way back to them. Yodel tracking says"We have it',manage your delivery preferences" which I did days ago!! What an utter mess. Not a single apology from either so far!***

Once Yodel get involved they'll only add to your confusion.. Basically Offspring expect you to take days off work just to be able to get the parcel, all whilst Yodel emails you with options to adjust delivery preferences that will only be ignored because Offspring want you to be home and nothing else!

First delivery attempt was on a Friday, on the missed delivery email Yodel claim they would deliver the following day - Saturday - but oh no, that would make too much sense (we were in all day)! Instead they'll return on Monday when you're unlikely to be in again.

When you sign up as directed by their email you won't be able to find your parcel as it'll say "no parcel is connected with this email" despite you using the same one..

Despite the email saying you can collect from a locker, you can't..

If you download the app as suggested thinking it will offer more options don't bother - ALL SEVEN options from Delivery to a Locker, A neighbour, A safe place etc etc are ALL unavailable thanks to Offsprings need for everyone to be home for a simple pair of trainers!?!

Despite changing your delivery preferences with your profile on Yodel they'll be ignored..

The missed delivery card will have no contact details on despite it saying "unless I hear from you today.." (How, by carrier pigeon!?)

Leaving a note further reiterating your delivery preferences (a box inside a safe place away from view) it will also be ignored..

You'll then be forced to collect from your "local depot" which they can't be bothered to write on the card, so you'll have to contact their CS that can't help you other than parroting you'll need to collect it - that I know now to be over 30 mile round trip!! You'll also get no apologies for the confusing emails allowing you to believe you can actually set preferences to get your parcel when in fact it's a generic, unhelpful email with useless info just to further waste your time, just like waiting in on a Saturday -ZERO care from Yodel, 0 apologies.

Why are you using them and accepting this sloppy service thinking it's acceptable for your customers!???

Until you stop using the countries worst courier company & give no opportunities to get your parcel other than take days off because of your "open door delivery only" requirement I won't bother again!?!?! It's ruining your customers experience with you and replying with a standard 'email us' response simply isn't good enough. So I for one wont bother again, my first and lasting impression is that it's not worth the agro!

worst customer support service. when i say worst its is worst.. you cannot talk to anybody but automated replies.

Ordered some converse 2 weeks ago, they never arrived. Customer service said they would look into it and I ended up looking into it with yodel myself. They said they never received a parcel from them to be delivered and never reached depot. Company said they were missing in transit. Asked me if I would like a replacement, I said yes, 2 days later received a message saying I would be refunded instead. Customer service is slow and the fact they use yodel is terrible as they are shocking. Wish I read reviews before buying.

Order an expensive pair of Nike Air Max Plus which I needed in time for holiday. Ordered a UK Size 12 which showed in stock and was sent a 11.5. Absolutely shoddy. Clearly a complete lack of quality control in the Picker & Packer department. Certainly not what I expected from a large company. AVOID

I had no choice but to order from this website as the shoes I wanted were just released and out of stock everywhere but a few pairs left here. I was worried as I read the reviews on here.
I ordered them on Friday morning, had an email to say they had received the order then had an email Friday evening to say they had been dispatched, then an email followed from Yodel to say they had received them. The email didn’t have a tracking number. Sat morning I got another email from yodel with a time slot for delivery. The order was delivered with no issues and the order was perfect!

I ordered shoes on 27th September, i received email on 29th with tracking, which says item with sender. This hasn't changed since and no sign, so basically offspring haven't sent the shoes

Great product, quick and easy to collect in store

Really need to change your delivery company and stop using Yodel… they don’t tell you when they’re coming and then say you have to pick up from the depot… called to ask where the depot is and they said I cannot pick up from there… a lot of the reviews here are slating delivery, maybe it’s time to change your logistics…

After offspring response- yep you did let me know when it was coming, I wouldn’t be home so rearranged with Yodel. They then didn’t tell me when they were coming and have said I cannot pick it up from the depot as this option has been removed… I’ve spoken to 3 people from offspring who have all told me to pick it up from the depot…. Which I cannot do… still waiting for a refund or solution. Poor experience from yodel and offspring now. Was originally just yodel.

Further update- offspring have asked me to provide proof of yodel saying I cannot pick up my item… I have already provided this… it’ll be the third time I’ve been asked about this. Very poor and quite comical now lol changed from two to one star.

I was looking all over for a certain type of trainer, tried the shops then online. Offspring came up with what I wanted in the size etc; however I checked the reviews and it didn’t paint it in good light but to be honest I thought people only do reviews if they have had a bad experience so I’ve decided to write my experience which was a 5 star experience. The ordering was simple including paying; I then received my email then updated when my parcel was dispatched including a tracking number which was true and I safely received my parcel in a large box with offspring logo (very cute) and a brand new pair of trainers in their new original box. There was also my invoice and how to return.

I would recommend this company and definitely use them again! Thanks

Do not use , ordered trainers and they managed to put the incorrect address on the parcel . They now won’t send out another pair till they receive the original order back . No refund and no trainers .

they don’t even deserve 1 star ⭐

honestly the worst website and customer service

W74733360 you guys expect me to wear a smaller size??? just because you guys want this!!
so i bought the shoes i contacted you back that i need a bigger size you confirmed and you send me back same shoes
so to confirm when you buy a shoes you try them so i try them and send you back in a 2. 3 days and i have the photos of them and you telling me that you dont want
THE WORST website and customer service

The 2 stars are for the fact that I've now received my order but the missing stars are based on how the way they conduct their business with their courier company. (You know who they are!)

Courier tracking was all over the place, from 'we need more information about your address' to 'it'll be out for delivery today'!. I waited a week for my order to arrive. One of the pairs of trainers are slightly out on their sizing and looking at the problems other customers are having in returns and refunds, I would rather give them away to someone who needs them rather than have them lost or lose my refund. All I know is that I will not return to Offspring.

Ordered a pair of Nike trainers on the 13th, on the 18th they were out for delivery with Yodel. At 11:11pm I received notification that the driver had run out of time and delivery would be the following day, on the 19th delivery company advised me to stay at home all day as the will deliver high priority, never came. Emailed Offspring as only way to contact, no reply. On 20th, delivery company repeatedly told me I will receive parcel before close of day, never arrived. Today, (21st) the parcel is still at the depot not assigned to driver. There is no way to contact Offspring other than email which we do not get replies.

Offspring have just replied saying i should email them if still having issues, I have emailed repeatedly Offspring, Yodel have now confirmed they can't find the parcel, but Offspring are still not offering a replacement or refund.

I ordered a pair of sneakers from them 10.5 being shipped to the USA , it came and it was a 10.5 uk shipped to the USA I contacted them to c how we could resolve the problem and they said to ship it back it was a 150 dollar sneaker plus 50 for shipping & 65 for tariffs then for me to ship it back it would cost 500 and then to receive the corrected order another 65 for tariffs I talked to them on multiple occasions through email and the end result was basically can’t help , so they do not try to resolve problems they have terrible customer service, but nice products so if u have to order from them fit your I’s and cross your T’s

Ordered and paid for trainers. Confirmation received and payment processed. Nothing for a week the reached out to customer support, who told me this.

Hi Darren, on checking your order we can see that this was cancelled as the information you have provided does not pass the criteria or match your card provider’s information.

As the order was cancelled for this reason, unfortunately no emails would be sent to confirm this. The reason for this is that if an individual was to potentially use your details to purchase any items then it is a high probability that they will provide their own contact information.

We’re really sorry for any inconvenience and if you have any further queries, please do not hesitate to contact us.

Ordered 31st Aug, despatch email 2nd Sep......nothing since.
Automated email replies, no response on insta messaging or Messenger, even though they're actively posting on social media.
Ordered online but no option to cancel transaction. They've had my money for 11 days now. Have had to apply for charge back through bank.
THIEVES.

They don't respond if you email them at the Offspringtrustpilot email address either.

They've now disabled comments and blocked people on Instagram to try to hide the complaints.
12/09/25 They've responded to the hundreds of emails I've sent in the last 2 weeks saying yet again they've referred the issue.
Give me my money back you thieving cretins.

Placed my order on 27/8 (W74570980) Was originally hesitant due to bad reviews online, but were considerably cheaper than elsewhere so thought I would risk it. This was a mistake.

I received a dispatch email on 28/8 with a Yodel tracking ID. After 3 working days, the Yodel tracking showed that my package was still with the sender and they hadn't received my package, which I thought was a little odd. Emailed customer service asking them to double check on 1/9. Have still not received any reply to this email, which is now 7 working days after sending my email.

After my delivery date passed and the Yodel tracking was still showing with the sender, I decided to send another email on 3/9 asking if someone could look into this. I've received no response to this email either within 5 working days later.

Very disappointing to not even receive an email back stating they were looking into my order after 7 working days. Once I do get a reply, I imagine it will be a long time before this is resolved. To add insult to injury, the only email I have received from the company was an automated one asking me to review my experience.

From reviews here, it seems to be quite a common occurrence for orders to go missing at this stage, so I'm not sure if this is just a case of them running out of stock and not letting anyone know or something more nefarious. Issues with missing packages can happen all the time, but you can usually contact a company for them to look into this and resolve in a timely manner. Not the case here.

I'm not sure if the person responding to negative Trustpilot reviews works for customer service, but have seen them advising people to use the live chat (which no longer exists) or contact via social media (which on X and Facebook state not to contact them there and email instead), so beginning to doubt they are.

Seems quite crazy a retail company will not respond to any issues within 7 working days, never mind actually resolving them. You would think a company this large would look into investing more into customer service when 49% of their reviews are 1 star on Trustpilot. Surely this must be affecting potential sales.

If anyone is on the fence on ordering from this company and looking at reviews to see if it's worth a go, I would recommend you avoid as it's not worth the hassle.

UPDATE: As of 29/9, a full month after ordering, no update and no response to my emails. Have had to process a chargeback to resolve this.

UPDATE2: Emails sent on 1/9 at 22:59 and 3/9 at 16:03 with the reference number of the order as the subject to help@ address (can't include email address in review). Have had a request for more information by company via Trustpilot, have since given my email address and reference number of order again. Expecting them to actually looking this, instead a response of no emails received and suggesting I send an email. Thank you very much for your help.