ODEON - Luxe Lee Valley Reviews 

49
•
TrustScore 3.5 out of 5

3.4

Picketts Lock Lane, Edmonton, N9 0AS Lee Valley, Greater London, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

The cinema itself was lovely and clean and comfortable. It was just ruined by a group of people who were talking throughout, laughing and commenting on the film like it was Google box. It was a psycho... See more

Rated 3 out of 5 stars

The comfortable seats, great screen make for positive viewing experience. The tiring of seating is inappropriate though. The upselling of more expensive seats at the back is plain wrong. Just hav... See more

Rated 5 out of 5 stars

The movie was great it’s nice to see more Christian movies being introduced in these spaces !

Rated 4 out of 5 stars

Facilities good apart from the hand dryers not working in the men's toilets. Clean , and staff helpful.


Company details

  1. Movie Theater

About ODEON - Luxe Lee Valley

Written by the company

Welcome to ODEON

We are the largest and best-known cinema operator in the UK, showcasing the best of the big screen at over 100 state-of-the-art venues. Whether it's the biggest blockbusters, the latest family films, or one-off event cinema spectacles, we bring it to you.



Responsive image
Responsive image
Responsive image
Responsive image

Contact info

  • Picketts Lock Lane, Edmonton, N9 0AS, Lee Valley, Greater London, United Kingdom

  • 03330144501

3.4

Average

TrustScore 3.5 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(49)

3,519 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The screen was blank with no picture…

The screen was blank with no picture even though film started with audio. The lights were left on and we had to get a member of staff. Totally ruined...so upset

The experience was spoiled. Thank goodness for the fella with the long hair staff member who got the movie started and lights turned.off.

9 October 2026
Rated 1 out of 5 stars

50 minutes of blank screen

The screening did not start. After 5 minutes I went out and told the staff checking tickets that nothing had started- no adverts/trailers/film. They did respond by saying they would advise their manager.
Apparently there was a problem with connection with the projector.
I must admit that both the staff member i spoke to came in and informed the audience of the problem and later the duty manager also came and explained and apologised.
But, my question is, why, with all the monitors showing the screens, does no one check to ensure each screening is starting on time?.
Eventually the film started(but to make up for time no trailers. ), about 50 mins late. Not great late in the evening.
No one mentioned a potential refund or goodwill voucher which I think would have been nice having spent roughly £54 on 3 tickets.

6 October 2026
Rated 2 out of 5 stars

I've been 2 times this week and both…

I've been 2 times this week and both times I have had to go out and say that the fordt time the lights were still on, and the second time the last film was played later so it took over half hour for our film to start which made us late with other arrangements. This cinema seems very understaffed

6 October 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look