ODEON - Luxe Lee Valley Reviews 

The screening did not start. After 5 minutes I went out and told the staff checking tickets that nothing had started- no adverts/trailers/film. They did respond by saying they would advise their manager.
Apparently there was a problem with connection with the projector.
I must admit that both the staff member i spoke to came in and informed the audience of the problem and later the duty manager also came and explained and apologised.
But, my question is, why, with all the monitors showing the screens, does no one check to ensure each screening is starting on time?.
Eventually the film started(but to make up for time no trailers. ), about 50 mins late. Not great late in the evening.
No one mentioned a potential refund or goodwill voucher which I think would have been nice having spent roughly £54 on 3 tickets.

Great customer service, very helpful and friendly staff. Only issue was the toilets were a bit dirty.

The seats was really comfy while other cinemas my backs are hurting all the time

I've been 2 times this week and both times I have had to go out and say that the fordt time the lights were still on, and the second time the last film was played later so it took over half hour for our film to start which made us late with other arrangements. This cinema seems very understaffed