Booked online which was easy enough. Plenty of parking. Foyer area was decent enough. Food and drinks were scandalous prices as to be expected. Reclining seat were nice and comfy and enjoyed the film.... See more
Location
Switch locationMerry Hill Centre, Brierley Hill, DY5 1SY Dudley, West Midlands, GB
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See what reviewers are saying
We love going to Dudley odeon. Great staff we go early first showing usually before it gets very busy My granddaughter travels 200 miles to visit us and always insists we go. Recliners cheese nachos a... See more
Staff was AMAZING actually we asked about the deals on offer which Shannon explained very well! And actually upsold us more she’s an amazing asset to your team. Unfortunately it was the cinema it... See more
Went to see BTS concert live viewing. Slight issue at first so a little delay but resolved quickly and had a great time. Everyone was signing along great atmosphere
Company details
About ODEON - Dudley
Written by the company
Welcome to ODEON
We are the largest and best-known cinema operator in the UK, showcasing the best of the big screen at over 100 state-of-the-art venues. Whether it's the biggest blockbusters, the latest family films, or one-off event cinema spectacles, we bring it to you.
Contact info
Merry Hill Centre, Brierley Hill, DY5 1SY, Dudley, West Midlands, United Kingdom
- 03330144501
3.7
Average
48 reviews
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Horrendous experience. Extremely unhelpful staff
Visited this cinema with service users as part of my work, and unfortunately, the experience was absolutely horrendous. Screen 6 smelt strongly of faeces, making the environment unbearable. The smell was so bad that we had to leave after just five minutes because the clients began heaving.
To make matters worse, when we tried to raise the issue with staff, they appeared completely uninterested and unwilling to help. The lack of concern or response was extremely disappointing and unprofessional.
This experience raises serious concerns about the cleanliness and hygiene of the cinema, as well as the standard of customer service. We had come to enjoy a film, but the conditions made it impossible to stay, and our attempt to report the issue was dismissed. Management needs to take this seriously, investigate what happened in Screen 6, and address both the hygiene concerns and the poor response from staff. Customers should not have to endure such disgusting conditions or feel ignored when raising a legitimate complaint.
9 October 2026
Senses?
The film was overly dark in places making it difficult to see the action……also the auditorium was rather cold.
8 October 2026
Silver Screen films
Love the Silver Screen films. Something for everyone at an affordable price.
6 October 2026
Easy to book
Easy to book, great deal on that weekend, and Odyssey was a good watch
12 September 2026
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