Ocean Florida Reviews 

3,380
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 407 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff for providing helpful advice, wonderful recommendations, and taking all the stress out of planning dream trips. People deeply appreciate the smooth booking process and personalized support, especially when organizing complex travel or accessibility needs for their families. However, some customers also noted frustrating communication issues and unhelpful customer service responses when trying to resolve sudden booking or ticket problems. A few reviewers experienced unexpected changes to their holiday arrangements and accommodation without receiving adequate explanations or support from management. Others mentioned instances where they felt dismissed or encountered difficulties regarding extra fees and unexpected costs.

What people talk about most

Staff

Users describe positive interactions with staff, praising them for being exceptionally helpful and... See more

Holidays

Clients share positive opinions on holidays, noting that the booking experience is exceptionally smooth and... See more

Booking process

People report positive experiences with the booking process, describing it as exceptionally stress-free and... See more

Service

Customers consistently note positive experiences with service, highlighting that agents are knowledgeable,... See more

Customer service

Customers report appreciation for customer service, highlighting helpful and responsive communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had our dream holiday booked to Orlando for three years. My partner had a heart attack recently. We’ve had to adapt our holiday. I cannot commend the staff, in particular Kate Wilkinson, who bent o... See more

Company replied

Rated 5 out of 5 stars

Booked our holiday to florida with Ocean florida and I am so glad I did. They have been absolutely brilliant from start to finish. (We go in 20 days) my child has special needs and Lindsey has been... See more

Company replied

Rated 5 out of 5 stars

Been shopping around for awhile to book Walt Disney world. I contacted ocean Florida and got through to a lovely gentleman called Jamie Sweeney. So efficient, really quick and easy phone call. Ten min... See more

Company replied

Rated 5 out of 5 stars

I’d highly recommend booking your holiday through Ocean Florida. From the moment I made contact Graham took time to understand my needs and pull together an itinerary and options to consider. He gav... See more

Company replied


Company details

  1. Travel Agency

Written by the company

From beginning as a small team selling over Teletext 20 years ago, we have become one of the fastest growing travel companies in the UK today. And yet, for all that’s changed, we remain a family run business with people-first principles, living by our core values of what we’ve learnt to be truly important. We know that striving to be the best means empowering your choices with bespoke holiday packages. We know that doing the right thing means always treating your travels like our own. And we know that we can only make these things happen with a trusted team of USA experts. We are your holiday shapers and memory makers. We are Ocean Florida redefined, where it’s never been easier to find a Sunshine State of mind. Here at Ocean Florida, we’re ABTA and ATOL protected so you can book in confidence, knowing your dream holiday is in safe hands and fully protected


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(3,380)

386 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service from Ricky Cooper

We booked a holiday this week for Florida in August 2027 with Ricky Cooper at Ocean Florida. Ricky was brilliant and everything we asked for he has met. We will look to add on as well later in the year to our booking and will do so with Ricky as his service has been top quality.

10 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi there, thank you so much for sharing how pleased you've been with the great service you've received from Ricky recently. I'll ensure I pass your kind words over to him, and we'll look forward to speaking with you again later in the year. Many thanks - Zara OF

Rated 5 out of 5 stars

A Dream come true...

Well what can I say apart from what a absolute brilliant company Ocean Florida has been in booking our family holiday, from the first point of contact from a guy called Neil who listened to our needs and put together some packages for me to view, the level of service was top notch with prompt callbacks and had all the answers to all my questions, once the holiday was booked I had the a lady called Charlotte Kavanagh take over from Neil to deal with all the aftersale arrangements and the level of service was spot on, everything I wanted to do, this lady made it happen with excellent communication via phone and emails, if anyone is looking to go to Florida I recommend this Company, the whole family is buzzing about the trip and I must admit it's down to Ocean Florida that made this life time trip possible.

Ocean Florida it has been a pleasure dealing with you all....

12 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Andy, thank you for taking the time to share your feedback on your Ocean Florida experience. I'm so thrilled to hear that both Neil and Charlotte have been so helpful in planning your dream holiday, and I'll be certain to pass your very kind words on to them both. Enjoy every moment of the countdown to your holiday, and if there's anything else at all that we can assist with, please don't hesitate to get back in touch. Many thanks - Zara OF

Rated 5 out of 5 stars

Ricky Cooper the booking agent was…

Ricky Cooper the booking agent was excellent went out of his way too arrange our Florida trip for 2027
Let’s hope everything goes smoothly

11 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi Mark, thank you for sharing how impressed you've been throughout your Ocean Florida experience, and the great service you've received from Ricky in particular. Enjoy the countdown to your holiday, and if we can assist with anything at all in the meantime, please don't hesitate to get in touch. Many thanks - Zara OF

Rated 5 out of 5 stars

Tom West was really helpful

Tom West was really helpful. It contact both members on the family to make our bookings, we explained everything to each and was happy to answer all questions. Thank you again Tom, and all on a Sunday afternoon/evening!

10 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Chelsea, thank you so much for sharing your kind feedback on the great service you received from Tom when booking your holiday. Enjoy the countdown to your trip, and if there's anything at all we can help with, please don't hesitate to get in touch and we'll be more than happy to help. Many thanks - Zara OF

Rated 5 out of 5 stars

Outstanding Ocean

From the first enquiry to booking everything was perfect!
My family had the most wonderful magical holiday!

24 March 2026
Unprompted review
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Reply from Ocean Florida

Good morning, thank you so much for sharing your kind feedback on your Ocean Florida experience, I'm so thrilled to hear you've had the most wonderful holiday! We'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Rated 5 out of 5 stars

Tom west was great at explaining…

Tom west was great at explaining everything

22 April 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi there, thank you for sharing your kind feedback on the great service you received from Tom recently, I'll be sure to pass your lovely words onto him. Many thanks - Zara OF

Rated 5 out of 5 stars

Used several times always use for florida

Used several times, always get great service, and prices are so good.once booked, great after service too

8 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi Michele, thank you so much for sharing your thoughts on your Ocean Florida experience, we really appreciate your feedback. Many thanks - Zara OF

Rated 5 out of 5 stars

Ocean Florida - recommended for your SPECIFIC villa in Florida

Based upon our experience we highly recommend Ocean Florida for a villa holiday in Orlando. After taking details of our requirements (people travelling, dates, possible areas to stay, etc.) their representative, Darren, called us back later in the day and provided us with details on multiple villas and different flight options which could save us money.
The real difference with Ocean Florida is that you choose the EXACT VILLA where you would like to spend your holiday.
When we called back the next day with queries Darren was especially helpful and nothing was too much trouble to get sorted. The whole package (specific villa, flights, car hire and Theme Park tickets along with some free options) was discussed in detail as we proceeded with the booking. Before we finished the call we had emails confirming our whole itinerary.
I cannot praise the service we received from Darren enough, and recommend you give Ocean Florida a ring for your villa holiday in Orlando.

8 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Terry, thank you so much for taking the time to share how impressed you've been with the service you received from Darren recently. I'm so thrilled to hear of your fantastic experience, and I'll be sure to pass your lovely words onto Darren, and if there's anything else we can assist with in the run up to your holiday, please don't hesitate to get in touch. Many thanks - Zara OF

Rated 5 out of 5 stars

Sinem was absolutely spectacular kind…

Sinem was absolutely spectacular kind patient and very professional as I had to change dates for my holiday and Sinem was Amazing! On all counts very calm and understanding on all the aspects of my change of holiday dates put me at my ease thank you

8 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi Maria, thank you so much for sharing how pleased you've been with the fantastic service you received from Sinem recently. I'm so thrilled that she was such a great help, and I'll be sure to pass along your very kind words to her. Many thanks - Zara OF

Rated 5 out of 5 stars

Ocean Florida

Ocean Florida, we’re very easy to deal with. Quick, professional and gave lots of options to choose from. Will definitely use again.

7 May 2026
Unprompted review
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Reply from Ocean Florida

Hi Sarah, thank you for sharing your insights on your Ocean Florida experience, we really appreciate your lovely feedback. Many thanks - Zara OF

Rated 5 out of 5 stars

Ocean Florida were a great help when…

Ocean Florida were a great help when booking my holiday i would recommend them and i will definitely be booking with them again

1 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi Mark, thank you for your kind feedback, we will very much look forward to assisting you again in the future. Many thanks - Zara OF

Rated 5 out of 5 stars

Prompt and professional

Wanted to add another person to a group booking. Karen and Kate provided numerous quotes and breakdowns to assist in deciding exactly how to proceed. All done promptly and professionally. Thank you

6 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Ian, thank you for sharing how pleased you've been with the great service you've received from both Karen and Kate when amending your booking. I'm so pleased to hear that they were such a great help, and will be sure to pass along your kind words to them. Many thanks - Zara OF

Rated 5 out of 5 stars

I had a positive experience exploring Ocean Florida

I had a positive experience exploring Ocean Florida while researching holiday options. Their website was easy to navigate, with plenty of package options and useful information that made comparing trips simple.

What stood out most was the professional and responsive customer service. My questions were answered clearly, and the team came across as knowledgeable and helpful without being pushy.

I also appreciated seeing that they are ABTA and ATOL protected, which adds confidence when booking a major holiday.

Overall, a smooth experience and a company I would consider when planning a Florida trip.

20 November 2025
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi George, thank you so much for taking the time to share your kind feedback on your Ocean Florida experience, we really appreciate your very kind words. Many thanks - Zara OF

Rated 5 out of 5 stars

Ocean Florida 100% from enquiry to final steps ..

Can throughly recommend Ocean Florida Holidays 100%
From first enquiring then booking nothing was an issue Jane was amazing . Advice on hotels, entry paperwork , tickets for parks etc was great, we were updated on everything , the booking portal is straight forward . Due to a knee injury ,this week Lindsey has been brilliant arranging airport assistance, and scooter to be delivered to our hotel with such efficiency 🤩

1 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi Amanda, thank you for sharing how pleased you've been with the great service you've received throughout your Ocean Florida experience. I'll be sure to pass your kind feedback to both Jane and Lindsey, and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF

Rated 5 out of 5 stars

I felt compelled to write this review…

I felt compelled to write this review to highlight the exceptional service I have received from Ocean Florida. Over the past few weeks, I have been in contact with Lindsey Brumby and Katieann Tracey, both of whom have gone well above and beyond their roles to support me with our family holiday.
They have provided outstanding advice, reassurance, and practical support while helping me navigate several personal issues that arose during the booking process. Their response times have been first class, and every query, request, or need for additional information was dealt with promptly, professionally, and with genuine care.
I truly cannot thank Lindsey and Katieann enough for everything they have done — they have been absolutely amazing throughout. The wider Ocean Florida team are equally fantastic, and the level of customer service provided has been exceptional.
I wouldn’t use any other travel company and would highly recommend Ocean Florida to anyone planning a holiday.
Many thanks for everything.
Jeanette Stimpson

1 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Jeanette, thank you for sharing how impressed you've been throughout your Ocean Florida experience, and with the great service you've received from both Lindsey and Katieann. I'll be sure to pass along your very kind feedback to them both. Many thanks - Zara OF

Rated 5 out of 5 stars

Excellent customer service from Charlotte at Ocean Florida…

Excellent customer service from Ocean Florida. I originally booked in Jan and was contacted when the free dining came out to be told that it can be added to my holiday for virtually no extra. I opted to go with a completely different option to include the moderate dining plan. No ammendment fees just the cost of the difference. They also honoured the freebies I was given originally, that was a nice touch.
Charlotte from Ocean was more than happy to find loads of new quotes for me. Got back to me super quick and sorted it all out. Now I really have got the holiday for our dreamscti look forward too at a really great price.

1 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Beckie, thank you so much for taking the time to share how pleased you've been with the great service you've received from Charlotte recently. I'm so thrilled to hear that you have such a wonderful holiday to look forward to, and if there's anything else at all that we can assist with, please don't hesitate to get back in touch. Many thanks - Zara OF

Rated 5 out of 5 stars

First time booker with Ocean Florida…

First time booker with Ocean Florida and couldn't be happier with the service. Truly knowledgeable and great suggestions in booking what is quite an overwhelming holiday to plan. Great advice, patient with my many queries and changes and I couldn't beat them on price.

30 April 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi Sarah, thanks for not only trusting the Ocean Florida team to plan your perfect holiday, but also for sharing how impressed you've been throughout your experience. I'm so thrilled that you've been happy with the great service you've received from the team. Many thanks - Zara OF

Rated 5 out of 5 stars

Highly recommend!

We can’t recommend Ocean Florida highly enough. We’ve yet to go on our trip, but the experience so far has been the best we’ve had with a travel operator. Tex had such great knowledge of Orlando and knew the perfect hotels to stay at for our party. Every time we’ve had a query, it has been answered extremely quickly. Lili, Tessa, Charlotte…all fab when we’ve had a question or needed something. Also, we couldn’t match the deal they offered through any other means. We wouldn’t book through anywhere else now for the destinations they cover.

29 April 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Andrew, thank you for taking time from your day to share how impressed you've been throughout your Ocean Florida experience. I'm so pleased that the team have all been so helpful, and will be sure to pass along your very kind words to them. If there's anything else we can assist with in the run up to your trip, please don't hesitate to get in touch and we'll be very happy to assist. Many thanks - Zara OF

Rated 5 out of 5 stars

Best for Disney Holidays

Really clear information. Great value holidays. Would always use for DisneyWorld holidays

28 April 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi there, thanks very much for your kind words, we really appreciate your feedback and will look forward to assisting you again in the future. Many thanks - Zara OF

Rated 5 out of 5 stars

Lawrence was very informative helpful…

Lawrence was very informative helpful and knowledgeable.

25 April 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Michael, thank you for sharing how impressed you've been with the great service you received from Lawrence recently. I'll be sure to pass along your kind words to him, and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF

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