I’d highly recommend booking your holiday through Ocean Florida. From the moment I made contact Graham took time to understand my needs and pull together an itinerary and options to consider. He gav... See more
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Booked our holiday to florida with Ocean florida and I am so glad I did. They have been absolutely brilliant from start to finish. (We go in 20 days) my child has special needs and Lindsey has been... See more
Company replied
Been shopping around for awhile to book Walt Disney world. I contacted ocean Florida and got through to a lovely gentleman called Jamie Sweeney. So efficient, really quick and easy phone call. Ten min... See more
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Absolutely fantastic service from Ocean Florida. Coming up to the last 2 days of our holiday - I’m currently sat by the pool of our Champions Gate villa writing this post. Booked almost 2 years in adv... See more
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Company details
Written by the company
From beginning as a small team selling over Teletext 20 years ago, we have become one of the fastest growing travel companies in the UK today. And yet, for all that’s changed, we remain a family run business with people-first principles, living by our core values of what we’ve learnt to be truly important. We know that striving to be the best means empowering your choices with bespoke holiday packages. We know that doing the right thing means always treating your travels like our own. And we know that we can only make these things happen with a trusted team of USA experts. We are your holiday shapers and memory makers. We are Ocean Florida redefined, where it’s never been easier to find a Sunshine State of mind. Here at Ocean Florida, we’re ABTA and ATOL protected so you can book in confidence, knowing your dream holiday is in safe hands and fully protected
Contact info
Shenfield, United Kingdom
- 020 7939 7775
- operations@ocean-holidays.co.uk
- www.ocean-florida.co.uk
4.8
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Was very helpful when wanting to change…
Was very helpful when wanting to change my holiday! Highly recommend. Lili was amazing.
18 June 2026
Unprompted review
Reply from Ocean Florida
Good morning Nicole, thank you for taking time to share your thoughts on your Ocean Florida experience, and in particular the great help you received from Lili recently. I'll be sure to pass along your lovely words to her, and if we can help with anything else at all, don't hesitate to get back in touch. Many thanks - Zara OF
Excellent service from Ricky
Excellent service from Staff, especially Ricky. Goyt us just what we wanted at the right price
16 June 2026
Unprompted review
Reply from Ocean Florida
Good morning, thank you for sharing how pleased you have been with your Ocean Florida experience, and in particular the great service you received from Ricky. I'll be sure to pass along your lovely words to him and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Not very good experience TBH
For exactly the same Holiday Package Ocean Florida was £1200 more dearer we have now booked via British Airways Holidays. When I explained to Ross that he was vastly dearer compared to our other quote got the impression that he got the arse that I dared to quote another company he bluntly wanted to kill the call no effort to examine if he could compete with our quote. Was not very impressed with his very unprofessional attitude, considering I was recommended to contact Ocean Florida, never again.
13 June 2026
Unprompted review
Reply from Ocean Florida
Good morning, thank you so much for taking the time to share your thoughts on your Ocean Florida experience, though I'm really sorry to hear that you're so disappointed in the service you received. Our teams strive hard to be the best, and we welcome your honest feedback. I have requested some additional information from you so that we can further look into your concerns. Many thanks - Zara OF
Fantastic Experience and Service Provided
Graham was fantastic from start to end in helping us put together our dream family holiday. We asked for different recommendations, quotes, nothing was too much of an ask, it was perfect. We can’t wait for our holiday now, we will definitely use their services again.
8 June 2026
Unprompted review
Reply from Ocean Florida
Good morning Laura, thank you for taking time to share how impressed you've been with your recent interaction with Graham. I'll be sure to pass along your lovely feedback to him, and if there's anything at all we can assist with in the run up to your holiday, please don't hesitate to contact us and we'll be happy to assist. Many thanks - Zara OF
Excellent service
From first contact with Tom West at Ocean Florida, every aspect of booking our Florida holiday was handled smoothly, promptly & professionally by him.
12 June 2026
Unprompted review
Reply from Ocean Florida
Good morning Sue, thank you so much for taking the time to share how pleased you've been with the great service you received from Tom. I'll be sure to pass along your lovely words to him, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF
Absolute steal of a booking
Been shopping around for awhile to book Walt Disney world. I contacted ocean Florida and got through to a lovely gentleman called Jamie Sweeney. So efficient, really quick and easy phone call. Ten minutes from putting the call down he sent over some quotes. He found the most amazing deal, so easy to get into contact and just like that booked another holiday of a life time. Couldn’t fault Jamie at all. No pressure, very knowledgeable, reliable and helpful. Thank you Jamie ☺️
10 June 2026
Unprompted review
Reply from Ocean Florida
Good morning Charlotte, thank you for sharing your lovely feedback on your Ocean Florida experience with us. I'm so thrilled to hear that Jamie was so helpful and efficient in planning your next Walt Disney World holiday, and will ensure I pass along your kind words to him. If there is anything else we can assist with in the run up to your holiday, please don't hesitate to get back in touch and we'll be more than happy to help. Many thanks - Zara OF
Ocean Florida Tom West was Brilliant
I would recommend Tom West of Ocean Florida to anyone looking to book a holiday to Florida. Tom was amazing and explained everything clearly and advised options to suit our budget and requirements. Thank you all at Ocean Florida and Especially Tom. Look forward to continued business in the future. Kind regards Pat Wadey ⭐⭐⭐⭐⭐
10 June 2026
Unprompted review
Reply from Ocean Florida
Good morning Pat, thank you so much for taking the time to share your thoughts on your Ocean Florida experience. I'm so happy to hear that Tom was such a great help in planning your perfect holiday and I'll ensure I pass your lovely words across to him this morning. We'll very much look forward to helping you travel back to Florida again in the future. Many thanks - Zara OF
Thank you Ocean Florida & agent Ricky Cooper
Just booked a family holiday to Florida for 2028 through Ocean Florida. Ricky Cooper was our agent and nothing was too much trouble - he provided very helpful advice and lots of options to consider. I would thoroughly recommend Ocean Florida & Ricky - if the holiday is as good as the booking process, it will be fabulous. Thanks Ricky.
9 June 2026
Unprompted review
Reply from Ocean Florida
Good morning Ena, thank you so much for taking time from your day to share your feedback on your Ocean Florida experience. I'm really pleased to hear that Ricky was such a big help in planning your perfect trip, and I'll ensure I pass along your lovely words to him. If there is anything else at all that we can help with in the run up to your holiday, please don't hesitate to get back in touch and we'll be very happy to assist. Many thanks - Zara OF
Everything was made easy from start to…
Everything was made easy from start to finish
28 May 2026
Unprompted review
Reply from Ocean Florida
Hi Elaine, thank you for sharing your kind feedback on your Ocean Florida experience, we really appreciate you. Many thanks - Zara OF
I have just booked our Orlando holiday…
I have just booked our Orlando holiday with Darren Fletcher. We haven't been before and I had lots of questions, he was very helpful and I feel I can ask any queries going forward. Booking was easy and organised.
6 June 2026
Unprompted review
Reply from Ocean Florida
Hi Chrissie, thank you so much for taking the time to leave a review of your Ocean Florida experience, we really appreciate your feedback. We understand that there can be a lot to explore for your first Orlando holiday, and I'm so thrilled to hear that Darren has guided you throughout the whole process. I'll be sure to pass along your lovely feedback to him, and if there is anything else we can assist with, please don't hesitate to get back in touch. Many thanks - Zara OF
As soon as I booked the holiday with…
As soon as I booked the holiday with Ocean Florida they have been so helpful. Nothing is too much trouble for them. Today I have spoken to Lyndsey and she answered all my queries on our upcoming holiday.
5 June 2026
Unprompted review
Reply from Ocean Florida
Good morning Karen, thank you so much for letting us know how pleased you've been with your Ocean Florida experience so far. I'm so glad to hear that Lindsey has been a great help, and will ensure I pass along your kind words to her. If there's anything else we can assist with in the run up to your holiday, please don't hesitate to get back in touch. Many thanks - Zara OF
Brilliant customer service
Brilliant customer service. I was looked after by Charlotte who was absolutely amazing and went above and beyond to assist me. Charlotte was so friendly, warm and extremely helpful. i have mobility issues but wanted to do extra activities and Charlotte helped me be able to achieve all the extras I wanted to take part in.
5 June 2026
Unprompted review
Reply from Ocean Florida
Good morning Emma, thank you so much for your kind feedback. I'm thrilled to hear that Charlotte was such a big help in making your dream holiday a reality and will be sure to pass along your lovely words to her this morning. Many thanks - Zara OF
Would highly recommend Ocean Florida
Darren helped us with arranging our holiday. He was so helpful and patient with us and answered all of the questions we had about the holiday. Darren took his time going through all of the details of the holiday and made sure we were aware of important information. Darren took all of the stress out of booking our family holiday to Florida. We would definitely book with Ocean Florida again. Thanks Darren!
4 June 2026
Unprompted review
Reply from Ocean Florida
Good morning Anneka, thank you for taking the time to share your thoughts on your Ocean Florida experience. I'm so pleased that Darren was able to make the whole process so seamless, and I'll be sure to pass your lovely feedback on to him. Enjoy the countdown to your holiday, and f there's anything else that we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Fantastic service and care from Lindsey…
Fantastic service and care from Lindsey and the team.. With my disabilities I need alot of support to make the process easy.. Booking, information and the airport process has been made as simple as can be and I couldn't feel more supported and grateful. Thank you Lindsey and Ocean Holidays.
29 May 2026
Unprompted review
Reply from Ocean Florida
Good morning Chris, thank you for taking a moment to share how pleased you've been with your Ocean Florida experience, and in particular the great help you've received from Lindsey. I'll be sure to pass your lovely feedback onto Lindsey, and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Two years ago went to Disney Orlando…
Two years ago went to Disney Orlando with’Virgin’ absolute disaster. Decided to give Ocean Holidays ago , absolutely fantastic from start to finish. The difference was night & day .
Will absolutely be using‘Ocean’ again.
😊
16 May 2026
Unprompted review
Reply from Ocean Florida
Hi Andrew, thank you so much for sharing your thoughts on your Ocean Florida experience with us. I'm so pleased to hear that you've been so happy with your holiday, from start to finish, and we'll very much look forward to helping you back to the magic again in the future. Many thanks - Zara OF
Booked an 11-bedroom villa at Reunion…
Booked an 11-bedroom villa at Reunion resort. Given the cost, we were incredibly disappointed with the service and standards of the property and service. On arrival it hadn't been cleaned properly, with rubbish strewn across the front garden. The bins were full, which also caused issues with trash on first few days. On inspecting the property we find further issues that really impacted the experience.
The pool had not been cleaned and was full of debris. The outdoor BBQ was broken (and filthy), which was only discovered when the caterers came to cook; this really impacted the experience, of what was a big outlay. In the gym, the cycling machine was broken and punch bag deflated. The Playstation controllers did not work in the kids room. The freezer in the kitchen was not working, resulting in the waste of a lot of frozen food items that had been bought.
In the bedrooms, the a/c was not working in the large kids room, which caused all sorts of issues. In one of the other kids bedrooms there was mould on the pillow...and the list goes on.
The issues were all reported, some were sorted after a few days wait, many were not. When we got back I contacted Ocean Holidays/Ocean Florida. I received, what seemed, intentionally slow responses, and was ultimately fobbed off. I rejected their offer of a credit note (3% of the cost) for future bookings as I will 100% not being using this company again.
We're usually pretty reasonable, however the standards were wholly unacceptable; even before you consider what we were charged. Avoid.
3 April 2026
Unprompted review
Reply from Ocean Florida
Hi there, thank you for taking the time to share your feedback with us, though I am truly very sorry to hear that you encountered some challenges while you were away and that you're unhappy with the subsequent service you have received. Our teams value all feedback and work hard to rectify any problems you may face, either while you're away, or upon your return. Please rest assured that one of my colleagues has your complaint in hand, and will be in touch with you. Many thanks again for taking the time to share your feedback - Zara OF
Great experience from start to finish
Great experience from start to finish, we are super excited for our trip! Graham couldn’t of been more helpful, thank you!
22 May 2026
Unprompted review
Reply from Ocean Florida
Hi Kayleigh, thank you so much for taking time from your day to share how pleased you've been with your Ocean Florida experience. I'm so pleased to hear that Graham was such a great help, and if there's anything else we can assist with in the run up to your holiday, please don't hesitate to get back in touch. Many thanks - Zara OF
Lindsey has been amazing with helping…
Lindsey has been amazing with helping us with our holiday and two Grandparents who are coming with us. Lindsey is so friendly and couldn’t have been more helpful. She has made our holiday much easier for the elderly people in our group.
3 June 2026
Unprompted review
Reply from Ocean Florida
Good morning Joanna, thank you so much for sharing your thoughts on your Ocean Florida experience, and in particular the great help you've received from Lindsey recently. I'm so thrilled to hear that you're all feeling at ease with your travel plans, and I'll be sure to pass your very lovely words on to Lindsey. Many thanks - Zara OF
Lovely phone call from Lindsey she took…
Lovely phone call from Lindsey she took her time to explain everything and was very friendly and put us as ease. Travelling with disability can be daunting but the whole process has been awesome and I can’t thank you enough.
2 June 2026
Unprompted review
Reply from Ocean Florida
Good morning Sarah, thank you so much for sharing how pleased you've been with the wonderful service you've received from Lindsey recently. We full appreciate that travelling with a disability comes with a unique set of challenges, and I'm so thrilled that Lindsey has been able to assist. I'll ensure I pass along your very kind feedback to her. Many thanks - Zara OF
Great Family Holiday in Orlando
We chose Ocean Holidays because their website was easier to use than many others available on the web. Having visited Florida a few years back, we considered ourselves pretty knowledgeable about the Orlando area. However, following a subsequent telephone conversation with one of Ocean Holiday's experts we were advised to consider an alternative resort, which turns out to have been excellent advice.
We opted for a six bedroom villa with pool - and were extremely pleased with the accommodation. Nicely decorated, well maintained, very comfortable - but most of all, reasonably priced.
We would definitely recommend Ocean Holidays and enjoyed a fantastic problem free family holiday.
6 May 2026
Unprompted review
Reply from Ocean Florida
Good morning, thank you so much for taking the time to share your insights on your Ocean Florida experience. I'm so pleased to hear all of your lovely feedback, and I'm thrilled that the team could provide such great advice and assistance. We'll very much look forward to assisting you back to Florida again in the future. Many thanks - Zara OF
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