O2gearshop Reviews 

861
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I first came across o2GearShop in the middle of December 2011 when I was looking to purchase a gift for a family member. The item I had in mind was the Mountain Hardwear Powerstretch Zip-T, and o2... See more

Rated 5 out of 5 stars

O2 Gear Shop is a great place to find top-of-the-line gear at super low prices. You won't have to wait long for your gear to arrive on your doorstep (unless it's a special order item) which allows fo... See more

Rated 4 out of 5 stars

I've purchased multiple products from this website. They've made mistakes, but they made up for it by offering me a more expensive item without additional charge. The shipping isn't the fastest ei... See more

Rated 5 out of 5 stars

O2gearshop.com offers the best combination of price, size variety, colors and brands on the web. It's always the first place I look when needing something. Recently I've bought several Patagonia fle... See more

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4.8

Excellent

TrustScore 5 out of 5

861 reviews

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4.8

All reviews

(861)

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Rated 5 out of 5 stars

Great for Christmas

I ordered many of my Christmas presents from o2gearshop this year. They always have good prices and products.

25 December 2012
Unprompted review
Rated 5 out of 5 stars

great boots at a great price!!!!

Hey-you need to check out this site if you want good, quality gear!!! I purchased some timberland 6" Earthkeeper Original Leather boots from this site and saved $55 off the price that Timberland.com had them for. Great service--boots arrived quickly and I have been receiving compliments every time I wear them. Great customer service as well--i accidentally used the wrong shipping and they refunded me right away. So what are you waiting for---Love doing business with 02gearshop!!!!

25 December 2012
Unprompted review
Rated 5 out of 5 stars

Great company!

I was very happy with O2gearshop.com. Each time I have placed an order it has come very quickly with excellent communication about my order. Everything is always packed well and the quality is superb. The selection on the site is excellent. I will continue to order from this site.

24 December 2012
Unprompted review
Rated 5 out of 5 stars

Geeat prices and on time delivery

I looked all over for the best price on a set of roof racks for this snowboard season. Found them here, the description was spot on and now I have a sweet set of Yakima FatCat 6 racks on my ladys ride. Aaaand I got a coupon for $30 off another purchase!

24 December 2012
Unprompted review
Rated 4 out of 5 stars

Cheap, good gear

I've purchased multiple products from this website.
They've made mistakes, but they made up for it by offering me a more expensive item without additional charge. The shipping isn't the fastest either.

however, if you're trying to buy outdoor items in a long run plan, this is a great place to get the right item for the cheapest price.

24 December 2012
Unprompted review
Rated 1 out of 5 stars

Great selection, great prices... Terrible customer service! Buyer beware!

Got my item and am very pleased with it. However, this company has terrible customer service. I tried every way possible to contact them, but never got through to anyone... Phone lines were ALWAYS BUSY and email and facebook contacts never got a response either. I also noticed on facebook that I was not the only one with this problem! Would not recommend, unless you want a headache. I did get what I ordered, but I was very concerned because I never received any order confirmation and was never able to log back into my account nor contact anyone about it!

24 December 2012
Unprompted review
O2gearshop logo

Reply from O2gearshop

Kara,

My apologies for the headache. You're correct. The phone lines and emails were backed up during the holidays. Our website experienced a significant burst in traffic that we were not initially staffed to handle. I assure you our staff was working a ridiculous amount of hours to try to serve as many customers as possible. We have learned much in the past couple months. We have increased our staff and brought in additional staff to handle the customer demand. It is our mission to provide an excellent customer experience.

In regards to order confirmations, if you have a gmail account, it could have been sent to your 'Junk Mail' folder. I am sorry for this inconvenience. Gmail is incredibly sensitive to emails from businesses.

Rated 4 out of 5 stars

Great Customer Service in a Less Than Ideal Situation

Selection and prices are great. However, I ordered the jacket on November 8th and finally received it in early DECEMBER! They really made up for the lack of speed in customer service however. They were concerned when I called, and even offered a refund and a gift card for the inconvenience. I would shop there again.

24 December 2012
Unprompted review
Rated 5 out of 5 stars

Excellent in Every way.

This place is great. The service was great, the prducts were outstanding and so much cheaper than anywhere else and they arrived fast and in perfect condition..love it.

23 December 2012
Unprompted review
Rated 5 out of 5 stars

Great prices and fast shipping!

I recently shopped with O2Gear for the first time to order a North Face Denali jacket for my wife, and for around $100 it was the best price I encountered anywhere! Once I was notified the package was shipped it was received in 2 business days. The product was as described and I plan to shop here again for an upcoming adventure trip!

23 December 2012
Unprompted review
Rated 5 out of 5 stars

Awesome prices and great gear!!

I just bought a big anges double sleeping bag for my boyfriend for a Christmas present and it came early. I couldn't wait for him to open it so I gave it to him today... it was the real deal and $100 cheaper than I found at almost every other store I looked at.

22 December 2012
Unprompted review

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