New Zealand Post Reviews 

A very disappointing experience- I sold some air plants on Trademe and the buyer paid $38 to fast track them to the South Island in 1 -2 days. So it will be day 3 of waiting for pickup tomorrow. Two calls to the customer service - twice told they would be picked up today and still waiting. I asked if they would recompense my buyer with at least half of the money back since he has paid for a service that has not been provided and the CSR said no - and even asked if I wanted to cancel the order ! Not good enough Nz post

Their courier misdelivered a parcel sent to a rural address. Customer service then claimed the address could not be verified and accepted no responsibility. Almost a week after my own complaint, there has still been no response.
Meanwhile, the person who received the parcel by mistake managed to find the correct rural address and deliver it personally. Embarrassing for NZ Post. Absolutely useless service.

I contacted New Zealand post because I booked a courier and it did not pick up my package. The lady on the phone was very helpful and wasn't sure why they hadn't done their jobs properly and sorted it for me so it was picked up the following day however the tracking information is still not showing up for the receiver so I rung them the following day to ask about it. The lady on the phone was extremely condescending and wasn't listening to my issue at all and just kept repeating 'the tracking should show the same for everyone' which is extremely unhelpful.

This was the worst experience I have ever had with a delivery company. The parcel was important and required a signature, yet on two occasions the delivery person neither knocked on my door nor called me. I was on the other side of the door the entire day waiting for my parcel, and still couldn’t receive it — how crazy is that? I will do everything I can to ensure I never have a delivery from this company again.

It sucks ass My Parcel didn't arrive On time.

Received my parcel today. Clearly states please leave at front door. Did not appreciate the lazy delivery guy who dropped it on driveway where parcel could be seen from street.
If they had dropped it at the door as requested it would be hidden from the street by a large semi enclosed front entrance....by the front door.
Slack, lazy attitude and lucky it was a dry day. Not good enough NZ POST

NZ Post failed to deliver my $155 flowers to my daughter. Their ‘investigation’ failed to get a response from the driver or the drivers manager. Credibility zero. No offer to compensate. Avoid NZ Post if you can.

Unreliable courier service in 2026 after change in courier person. Items simply not picked up, one item delivered to wrong address, unrecoverable. If you live in south Taupō town, try not to use this service. Calling nz post support is like dealing with Mumbai support once your on the phone waiting for half an hour to be patched through to a person with very bad English.

Paid for express courier service to Australia at $130+ NZD which is advised 1-3 working days to Brisbane, Australia. Courier driver collects parcel and is has been sitting at Mt. Roskill processing depot for the 1-3 working days. No contact from NZ Post, no updates and now my parcel has missed its deadline to be in Brisbane!!! Useless, scam service! Now being told for someone to look into this further 1-2 working days.

Not a good experience. Definitely overcharged

Asked for parcel to be left at front door as the mail box is down the road and once again the lazy driver left it in the box, with the door half open as it didnt fit in properly so anyone going past could see there was a parcel there. Whats worse is trying to complain directly, they dont make it easy.

Needs to hire people who know how to read/are literate. Couriers frequently leave parcels on top or next to the sign that says NOT TO PUT PARCELS THERE Instead of the appropriate delivery area where the sign directs them too.

Horrible service. They lost one of my packages, and when they do deliver, they handle items very roughly. The delivery drivers seem lazy, my package was left at the mailbox instead of being brought to my door, which led to it being stolen. That package was worth $200.

This is extremely irresponsible. You really need to do better, because at this point your service is an embarrassment.

Nz post has always been awful at customer service, but it just got worse, now the customer has to pay for the phone call to complain about another missing parcel, they have removed the 0800 number. So they lose our parcel and we have to pay again for the pleasure of being on hold after you go through a multiple question selection options

Sh*t service, item sent by 'overnight courier' last Tuesday, sitting at Wiri station since last Thurs 5am, and today is Tues (1 week later), no update.

Left a package that required a signature, and just signed "ATL" as the signature when I was asleep, didn't knock or anything. Woke up to package stolen. Cheers NZPOST! No refund, no accountability, nothing.

Absolutely USELESS. Do not use their courier service. Lose vital parcels without taking responsibility

I am waiting for a parcel to be delivered. The tracking label says 3 working days. It has been twice that. When I called to track my item, I was told it is actually going to take 7 working days. When I queried why it did not say that on the ticket (or the website), her response was "oh yeah, we have told management about that for ages, but they don't listen and we in the call centre get it in the neck".

Great Work NZ Post!!!

Paying more than ever to send and receive mail, and the delivery times get stretched further and further apart. Yet I can get a parcel from China in 3 days.

Significant dissatisfaction with NZ Post service. Customer service unhelpful with difficulty reaching the answering staff.
Tracking system not providing updates, not at all.
Terrible service

3 days from China to New Zealand by oversea courier.
5+ days from Auckland to Christchurch.