An excellent service throughout with Nuffield Health. The consultant was friendly, gave a good explanation of the treatment required, every thing was done at the time given and regular check-ins post... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Health and wellbeing for the whole you. Driven by our purpose to build a healthier nation, our experts have been working together for more than 60 years to make the nation fitter, healthier, happier and stronger. Nuffield Health provides health and wellbeing for every part of you. We believe the best healthcare should help prevent illness by looking after your body. That’s why our connected health and wellbeing offering spans physical health. From personal training, health assessments, GP services and physiotherapy, to hospital care and treatment. We work together as a team to help you achieve your health and wellbeing ambitions. We champion free health and wellbeing programmes in your communities by giving people the tools they need to live a healthy life. These programmes help people understand and improve their own health, from those living with joint pain to those undergoing rehabilitation.
Contact info
Epsom Gateway, 2 Ashley Avenue, KT18 5AL, Epsom, United Kingdom
- Customer.Relations@nuffieldhealth.com
- www.nuffieldhealth.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Procedure was done efficiently
Procedure was done efficiently, nurse in recovery was pleasant.
Fabulous
Surbiton gym has great, friendly staff. Equipment is amazing. Building (grade 2 listed I think) is very cool.
Surgery and physio excellent
Surgery and physio excellent. Communications with hospital prior to surgery patchy - difficult to reach relevant departments and calls not returned.
The staff could not be faulted.
The whole experience was very quick…
The whole experience was very quick form start to finish.All staff was helpful and attentive.
Amazing
Right from when I booked the Appointment Miss Kelsall and her secretary were amazing! Explaining everything so I would understand it. I could not recommend them enough.My Scar is very tidy and I know will hardly be visible in a few months
May use AI-assist with repliesRead more
The first review I left was basically…
The first review I left was basically full of praise for the Nuffield, sadly the same cannot be said for the care post op. I was told to expect a visit by the surgeon after the operation, it didn't happen. I was discharged at 9.30pm, given two dressings and told, "each dressing will last seven days". Two weeks later I had to phone the hospital to find out if I needed more dressings, or if I could expect the wound to be healed? I hadn't been given any idea for recuperation, other than the vague, "don't sit still".
I was given a follow up appointment to see the surgeon which was then cancelled four times. The appointment time stretched from six weeks post op, to 14 weeks post op. I finally saw the surgeon 10 weeks post op, in a five minutes meeting, which could easily have been conducted over the phone.
I glad the surgery went well, I hope the lumps under the skin do go away by six months, but I doubt if I'll be asking The Nuffield to sort it out.
I appreciate I was an NHS patient, but my treatment immediately after the operation, and the debacle of the follow up appointment, have left me feeling somewhat bruised.

Reply from Nuffield Health
Excellent in all areas
Very polite
Very polite, helpful, asked if we'd like a tea or coffee. Staff always had a smile 😃 very clean atmosphere, Mr Yeoman, came to see me, told me all that I asked to know, explained, what I needed to do afterwards, to get my hand moving.
Excellent from start to finish
Excellent from start to finish. Felt very comfortable in in the lovely hospital. Struck lucky, am n.h.s patient, but got seen here.Staff were very friendly + caring, nothing too much. Medical staff from surgeon to the nurses so nice
A very friendly team
A very friendly, professional and reassuring approach from all staff that made my visit very pleasant. A big thank you for the extra biscuits at coffee time, to all the nurses who were happy to chat and keep me informed, physio for supplying needed equipment and of course my surgeon and the theatre team for an excellent procedure experience.
Nuffield york is a great hospital
The experience was Fantastic.
The surgeon,explained everything in detail and i felt relaxed.
The surgery has gone well.
The staff in the hospital were also excellent and made sure you were allways comfy.
Well looked after
The staff are kind and friendly and made me feel as comfortable as possible in the lead up, during and after my operation.
Nuffield Taunton is a wonderful place…
Nuffield Taunton is a wonderful place to have surgery. Everyone is helpful and supportive.
Very friendly staff but at the same…
Very friendly staff but at the same time very professional.
My stay at Nuffield health Taunton
My stay at Nuffield health Taunton , was lovely , I was treated with kindness , & respect
The service and care I received from…
The service and care I received from all the staff was excellent on my 3 visits to the Ipswich Nuffield Hospital.
I highly recommend it .
I had a very positive experience
I had a very positive experience. I always felt supported & listened to by all members of staff.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.