Nuffield Health Reviews 

8,648
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 5,348 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and attentive, making them feel at ease throughout their experience. Many reviewers highlight the excellent service and smooth user experience, noting little waiting time and clear communication. People often felt well looked after, with their needs met and everything explained clearly, leading to a reassuring overall journey. However, some customers also noted concerns regarding the facilities, mentioning issues like basic rooms, overcrowded waiting areas, or maintenance problems such as lack of hot water or mold. Additionally, a few people experienced difficulties with administrative processes, including inefficient communication, unanswered calls, or perceived dismissive interactions.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, professional, and... See more

Service

Customers had positive experiences with service, often highlighting the excellent care, attention to detail,... See more

User experience

Customers consistently note positive experiences with user experience, often describing the entire process as... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with many praising them as comfortable, excellent, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent service throughout with Nuffield Health. The consultant was friendly, gave a good explanation of the treatment required, every thing was done at the time given and regular check-ins post... See more

Rated 5 out of 5 stars

When you have health concerns then the last thing you need is stress and hastle. That is exactly why you need Nuffield Health. Great customer service. Excellent medical facillities and team and a warm... See more

Rated 5 out of 5 stars

Received the kind of treatment you would expect from a private facility. The majority of the staff were brilliant, the nurse who primarily looked after me through the night was lovely. I went in, in t... See more

Rated 5 out of 5 stars

Had an operation on my finger all the staff I met from the lady who booked me into the building to the surgeon were fantastic and put you at ease. Humour goes a long way in an operating theatre tru... See more


Company details

  1. Hospital
  2. Fitness Center
  3. Medical Center
  4. Nursery School
  5. Physical Therapist

Written by the company

Health and wellbeing for the whole you. Driven by our purpose to build a healthier nation, our experts have been working together for more than 60 years to make the nation fitter, healthier, happier and stronger. Nuffield Health provides health and wellbeing for every part of you. We believe the best healthcare should help prevent illness by looking after your body. That’s why our connected health and wellbeing offering spans physical health. From personal training, health assessments, GP services and physiotherapy, to hospital care and treatment. We work together as a team to help you achieve your health and wellbeing ambitions. We champion free health and wellbeing programmes in your communities by giving people the tools they need to live a healthy life. These programmes help people understand and improve their own health, from those living with joint pain to those undergoing rehabilitation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.6

All reviews

(8,648)

5,298 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing

Right from when I booked the Appointment Miss Kelsall and her secretary were amazing! Explaining everything so I would understand it. I could not recommend them enough.My Scar is very tidy and I know will hardly be visible in a few months

16 April 2026
Rated 1 out of 5 stars

The first review I left was basically…

The first review I left was basically full of praise for the Nuffield, sadly the same cannot be said for the care post op. I was told to expect a visit by the surgeon after the operation, it didn't happen. I was discharged at 9.30pm, given two dressings and told, "each dressing will last seven days". Two weeks later I had to phone the hospital to find out if I needed more dressings, or if I could expect the wound to be healed? I hadn't been given any idea for recuperation, other than the vague, "don't sit still".
I was given a follow up appointment to see the surgeon which was then cancelled four times. The appointment time stretched from six weeks post op, to 14 weeks post op. I finally saw the surgeon 10 weeks post op, in a five minutes meeting, which could easily have been conducted over the phone.
I glad the surgery went well, I hope the lumps under the skin do go away by six months, but I doubt if I'll be asking The Nuffield to sort it out.
I appreciate I was an NHS patient, but my treatment immediately after the operation, and the debacle of the follow up appointment, have left me feeling somewhat bruised.

29 June 2026
Nuffield Health logo

Reply from Nuffield Health

Dear Mr Reece,

Thank you for taking the time to share your feedback. We are sorry to hear that aspects of your experience did not meet your expectations and that you were left feeling disappointed by the communication and follow-up care you received.

We appreciate you bringing your concerns to our attention, as patient feedback is invaluable in helping us review and improve our services. We understand how important clear information and timely follow-up are during recovery, and we regret that your experience has left you feeling let down.

We wish you all the best with your continued recovery and thank you again for sharing your comments.

With regards,

Ben
Nuffield Health

Rated 5 out of 5 stars

Very polite

Very polite, helpful, asked if we'd like a tea or coffee. Staff always had a smile 😃 very clean atmosphere, Mr Yeoman, came to see me, told me all that I asked to know, explained, what I needed to do afterwards, to get my hand moving.

14 May 2026
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Felt very comfortable in in the lovely hospital. Struck lucky, am n.h.s patient, but got seen here.Staff were very friendly + caring, nothing too much. Medical staff from surgeon to the nurses so nice

9 May 2026
Rated 5 out of 5 stars

A very friendly team

A very friendly, professional and reassuring approach from all staff that made my visit very pleasant. A big thank you for the extra biscuits at coffee time, to all the nurses who were happy to chat and keep me informed, physio for supplying needed equipment and of course my surgeon and the theatre team for an excellent procedure experience.

3 March 2026
Rated 5 out of 5 stars

Nuffield york is a great hospital

The experience was Fantastic.
The surgeon,explained everything in detail and i felt relaxed.
The surgery has gone well.
The staff in the hospital were also excellent and made sure you were allways comfy.

4 May 2026
Rated 5 out of 5 stars

A hospital that is and example to others.

The care and treatment I received at The Manor hospital in Headington, Oxford was great. From booking the appointments in advance, understanding from staff that I work overseas and only a short time in the UK was a real blessing. All of the staff were very polite and professional at all times. The hospital itself was very clean and welcoming. I would defiantly use this hospital again should the need arise in the future.

24 April 2026
Rated 5 out of 5 stars

From my initial appointment with the…

From my initial appointment with the consultant in September, to having my operation in April, everything went according to plan. The consultant and anaesthetist both spoke to me before the operation, putting me at ease. The nurses were brilliant, nothing was too much trouble. After care has been amazing too. Physio has been brilliant also.

15 April 2026
Rated 4 out of 5 stars

Staff on the ward were excellent

Staff on the ward were excellent. Staff in reception, outpatients, phlebotomy were less attentive than I expected from a private hospital. Personal chats, exchange of gifts etc, whilst the queue to be checked in continued to grow. The vast majority of patients when I have visited were via the NHS. I absolutely do not begrudge this at all and am thrilled that this initiative is ongoing but it was always assumed I was from the NHS and not a private patient. Call me shallow but some standards have slipped since I worked in private hospitals. This is by experience of various visits and not just one day.

8 June 2026
Rated 5 out of 5 stars

The staff were lovely and very helpful…

The staff were lovely and very helpful and explained everything from the nurse to the consultant and anaesthetist all very reasuring

Emma and Tanisha in particular were brilliant thanks girls x

Procedure was over quickly and recovery well what can I say within an hour I had a cup of tea and food 😀and then physio had me up and walking up and down the stairs then I was able to go

20 April 2026

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