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NOW Finance Reviews 

2,365
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being super friendly, helpful, and professional, making interactions pleasant and supportive. The service is frequently described as simple, easy, and straightforward, ensuring a smooth and stress-free process for many. People appreciate the excellent customer service, noting prompt communication and quick response times, which contributes to a highly positive user experience and fast turnaround. However, some people found the application process complicated, mentioning extensive information requests that felt intrusive or difficulty checking their own statements. A few customers also reported unhelpful staff interactions or dissatisfaction when their application was denied without clear reasons.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

People report positive experiences with service, highlighting excellent service, quick approval, and a... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, responsive, and... See more

User experience

Consumers find the user experience to be positive, with many describing the website and application process... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff are super friendly and extremely helpful. There was a slight system issue as I have a new last name due to marriage and it wouldn't link to my previous profile which a work around was sorted fas... See more

Company replied

Rated 5 out of 5 stars

I learned about the company through my credit score and applied online, but I couldn't finish. I called and was assisted by the most dedicated person I've ever met, her name was Mae. We talked for a... See more

Company replied

Rated 5 out of 5 stars

Second time using NOW Finance. Simple process, hassle free. Approved within one day. Darryl was great with communication and making the process very simple and easy. Money was released instantly to de... See more

Company replied

Rated 5 out of 5 stars

NOW Finance has been both patient and amazing in helping me secure and settle previous loans. The brokers I have dealt with have been super friendly and helpful. Would absolutely recommend their servi... See more

Company replied


Company details

  1. Non-Bank Financial Service

About NOW Finance

Written by the company

Personalised Lending Made Simple

NOW Finance is an Australian-owned non-bank lender helping Australians access simple, transparent finance. We offer competitive personal loans and car loans in Australia with flexible terms to support your goals.

Whether you’re buying a car, consolidating debt, renovating your home, or covering major expenses, our loans are designed to work around your life.

Check your personalised quote online in minutes without impacting your credit score, then complete your application quickly and securely.


Credit Applications are subject to credit approval, eligibility criteria, and terms and conditions. Now Finance Group Pty Ltd ACN 158 703 612 Australian Credit Licence 425142

Personal & Car Loans made simple

Written by the company

NOW Finance offers flexible personal loans and car loans designed to make borrowing straightforward.
Personal Loans: Enjoy fixed rates, flexible repayments, and no fees ever, so you always know exactly what you're paying.
Car Loans: Finance your next vehicle with clear upfront pricing, flexible loan terms and no ongoing or early repayment fees.
Check your personalised quote online in minutes and easily complete your online application straight from your phone.
Credit Applications are subject to credit approval, eligibility criteria, and terms and conditions. Now Finance Group Pty Ltd ACN 158 703 612 Australian Credit Licence 425142

A faster way to apply for a loan

Applying for a personal or car loan with NOW Finance is quick and straightforward:


- Check your personalised quote online

- Complete your application in minutes

- Manage everything digitally

From quote to conditional approval, the process is simple and convenient.

Get My Rate

Credit Applications are subject to credit approval, eligibility criteria, and terms and conditions. Now Finance Group Pty Ltd ACN 158 703 612 Australian Credit Licence 425142


Contact info

Promotion box for NOW Finance

Award-winning Personal & Car Loans

Get your personalised quote with no impact to your credit score.

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(2,365)

192 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick and easy process

I have always had trouble getting loans through normal banks despite having a full time job and a very good credit score. NOW Finance was my last ditch effort to try and upgrade our family car.

The process was smooth from start to finish. I completed the application in my lunch break and had the money the next day.

12 September 2025
NOW Finance logo

Reply from NOW Finance

Hello Chloe, thank you for sharing your positive experience and your 5-star rating. We are pleased the quick and easy process allowed you to upgrade your family car successfully. We understand how frustrating traditional banking can be, and we aim to keep things straightforward for our customers.

Rated 5 out of 5 stars

5 Stars 🌟

NOW Finance has been both patient and amazing in helping me secure and settle previous loans. The brokers I have dealt with have been super friendly and helpful. Would absolutely recommend their services to anyone looking for financial assistance and/or advice. Thank you NOW Finance 🙏

16 December 2025
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Reply from NOW Finance

Thank you for your fantastic 5-star feedback. We are pleased to hear our brokers were patient and friendly in assisting you with your previous loans. We appreciate you recommending our services to others needing financial assistance or advice.

Rated 4 out of 5 stars

Easy process great customer service…

Easy process great customer service very helpful staff kind and had patience with me

12 December 2025
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Reply from NOW Finance

Hello William, we appreciate you taking the time to share your positive experience. We are pleased to hear you found the process easy and our staff very helpful and patient with you.

Rated 5 out of 5 stars

Personal loan without fuss

The application process was a breeze. I got loan approved and disbursement without much fuss. Highly recommended.

11 December 2025
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Reply from NOW Finance

Abner, thank you for sharing your positive experience. We are pleased to hear that you found the application process a breeze and received your funds without fuss. We appreciate your high recommendation.

Rated 5 out of 5 stars

Amazing customer experience

absolutely incredible experience once again with the NOW Finance team! Would highly recommend anyone looking for a quick or long term loan.

8 December 2025
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Reply from NOW Finance

Mike, thank you for your fantastic feedback regarding your experience with the NOW Finance team. We are delighted you found the process easy. We appreciate you recommending our service to others.

Rated 5 out of 5 stars

Fantastic Experience

Staff are super friendly and extremely helpful. There was a slight system issue as I have a new last name due to marriage and it wouldn't link to my previous profile which a work around was sorted fast. Other than that, funds where deposited super quick and application process was a breeze

5 December 2025
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Reply from NOW Finance

Hi Ellie, thank you for your fantastic feedback and the 5 rating. We are pleased the application process was a breeze and that the funds were deposited super quick for you. We appreciate you letting us know about the minor system hiccup regarding your name change; we are always looking at ways to smooth out those processes.

Rated 5 out of 5 stars

Excellent alternative option

Excellent alternative option, had very little trouble sorting out options with them

5 December 2025
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Reply from NOW Finance

Tristan, thank you for taking the time to share your feedback. We appreciate your 5 star rating.

Rated 1 out of 5 stars

Was the information nessecary?

Experience with Now Fianace was really dismall, response timeframes were good, but the amount of information they requested was embarrassing. I applied as a sole applicant but regardless they kept requesting my wife's information, even after clarifying the application was individual they continued to request access to her finances. I was asked to provide most current payslip when I had provided the day before a payslip that was issued on the day. When entering in my expenses I was told it was too much and to reconfirm. I had entered in inflated amounts to account for unexpected expenses, but this still showed I could service the loan. The cherry on the cake was when they asked me to confirm leave entitlements to ensure any leave I took would not impact my ability to service the loan. All I can say is this company and the employees I dealt with were very unprofessional and I will ensure I have no future dealings with them. I know I am going to get a generic response about how they operate in a heavily regulated environment and are responsible lenders. But please if you are considering applying with them... don't...

1 December 2025
Unprompted review
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Reply from NOW Finance

Hi AJ,

Thanks for your feedback. NOW Finance applies strict adherence to our policy and the responsible lending guidelines of the National Consumer Credit Protection Act 2009 (NCCP Act) when conducting an assessment for any application. A credit provider must make adequate inquiries and take reasonable steps to verify those inquiries. Our primary obligation is to ensure the consumer can meet the obligations of the contract without causing any undue hardship.

I am unable to locate you on our system with the limited information you’ve provided. As such please don’t hesitate to give me a call so I can locate your application and investigate your concerns. Thank you once again for taking the time to submit your feedback.

Rated 5 out of 5 stars

Very easy process.

Very straightforward process and good customer service

4 December 2025
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Reply from NOW Finance

Kevin, thank you for your feedback. We are pleased you found the process very straightforward and appreciated the good customer service. We aim to keep things simple for all our customers.

Rated 5 out of 5 stars

The staff guided me along the way

The staff guided me all throughout the process of getting my loan processed and approved.

3 December 2025
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Reply from NOW Finance

Dudley, thank you for taking the time to share your positive experience. We are pleased to hear our team effectively guided you throughout the entire loan processing and approval journey. We aim for that level of support on every application.

Rated 5 out of 5 stars

Easy loan & application process - In a pinch we helped a family member…

In a pinch we helped a family member with a loan. The Now Finance process was so easy, straightforward application and very quick processing times too.

7 May 2025
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Reply from NOW Finance

Hi DP, thank you for sharing your positive feedback about your recent experience. We are pleased the loan application process felt so easy and straightforward for you when helping your family member. We aim to maintain quick processing times for everyone.

Rated 5 out of 5 stars

Always above & beyond

I have used NOW finance for many years. The staff are amazing to deal with, & the process is easy to understand & get through. Highly recommend them to everyone.

19 November 2025
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Reply from NOW Finance

Hi Michelle, thanks for taking the time to leave a review. We’re glad you find our team helpful and the finance process easy to follow. It means a lot that you have come back to NOW Finance for many years and still rate the experience highly. We appreciate your support and look forward to helping you again.

Rated 5 out of 5 stars

Easy application

Easy application
Quick approval and prompt funds disbursement

13 November 2025
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Reply from NOW Finance

Hi Rakesh, thanks for taking the time to leave a review. We’re glad you found the application easy and the approval and payout quick. Your feedback helps us keep things simple for you. We appreciate the 5 stars.

Rated 5 out of 5 stars

Wonderful people to deal with

Wonderful people to deal with

14 November 2025
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Reply from NOW Finance

Hi Marcia, thanks for taking the time to leave your feedback. We’re glad you found our team easy to deal with. Your comments lift the whole crew. We appreciate your support and look forward to helping you again.

Rated 5 out of 5 stars

Prompt turn around

Prompt turn around, and Dee was fabulous - very helpful.

12 November 2025
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Reply from NOW Finance

Hi Brad, thanks for taking the time to leave your feedback. Great to hear the turnaround was quick and that Dee was helpful. We appreciate the 5 stars and will pass your comments on to her. We look forward to helping you again.

Rated 5 out of 5 stars

It was quick

It was quick, simple and the money was settled quickly.

12 November 2025
NOW Finance logo

Reply from NOW Finance

Hi Tomas, good to hear the process felt quick and simple and that your funds settled fast. Thanks for taking the time to leave a 5 star review. We appreciate your support and look forward to helping you again.

Rated 4 out of 5 stars

Was a smooth transition to get the loan…

Was a smooth transition to get the loan the only hiccup I had was that my mobile number was put down incorrectly so when signing the contract I couldn’t receive the code to my mobile , but was rectified quickly , and loan was settled ..
thankyou NOW Finance :)
Very happy with Sheana

11 November 2025
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Reply from NOW Finance

Thanks for taking the time to share your experience. I’m glad the move to your loan went smoothly and that the team fixed the mobile number issue quickly so you could settle the contract. Sheana appreciated your shout out as well. We take these admin slip ups seriously and will keep working to tighten things up. Thanks again for your feedback and for choosing NOW Finance. We value your trust.

Rated 4 out of 5 stars

If was fast and easy

If was fast and easy

11 November 2025
NOW Finance logo

Reply from NOW Finance

Hi Jodie, thank you for your review! We're glad to hear the process was fast and easy for you. If there's anything we can do to turn your experience into a 5-star one next time, we’d love to hear it.

Thanks again for choosing NOW Finance!

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