Every night when my 5 year old daughter went to bed she became congested and a nagging cough started. I bought her the soft asthma and anti-allergy pillow and I am amazed that from the first night s... See more
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See what reviewers are saying
We love our new duvets! We did have to wait a while for them due to issues with sourcing down, but in the end we appreciated how fast they were delivered after the factory reopened after Christmas. Co... See more
Novadown made me a special fill weight duvet inner after consulting by phone. Clear answers to my questions and a quote were received on the day of my initial enquiry. Delivery was slightly delaye... See more
I must just have a quick rave about my wonderful mattress topper from Novadown - it is so comfortable - like sleeping on a cloud. I have really noticed an improvement in my sleep quality since I bega... See more
Company details
Information provided by various external sources
Novadown, New Zealand’s leading manufacturer of European inspired duvets and pillows, was founded in the 1980’s in Auckland, New Zealand. From the beginning, Novadown made it its mission to offer down and feather bedding products of the highest quality. In 2001 Novadown was purchased by Ellis Fibre, one of New Zealand’s most innovative bedding companies and the founder of the famous Ellis Fibre Original Lavender pillow, and was relocated to Dunedin on New Zealand’s beautiful South Island. The company’s focus on luxury and comfort was emphasized even more when Novadown introduced the most luxurious of all downs – the Hungarian goose down - to the New Zealand market. Encouraged by the success of its Hungarian goose down pillows and duvets, Novadown went out to find other unique and exceptional materials that would offer their customers the ultimate sleeping experience. As a result, Novadown now also offers bedding products made from Alpaca, Bamboo, as well as Down Alternative for especially sensitive people. The care and pride Novadown puts into the creation of its products ensures you have a great sleep – night after night!
Contact info
152 Kaikorai Valley Road, 9011, Dunedin
- 0800 55 88 22
- www.novadown.co.nz
4.8
Excellent
449 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Love a quality pillow! 👌🏽
The pillow is of a very high quality. I chose the more firmer pillow, (80% goose feather). My last pillow was also feather but not as firm so I am still getting used to it. I am sleeping better though and will continue using it:)
14 July 2017
Unprompted review
Great service and helpful staff would …
Great service and helpful staff would recommend both firm and merchandise
27 June 2017
Unprompted review
Great range and prices and super speedy …
Great range and prices and super speedy delivery
22 June 2017
Unprompted review
Very easy to deal with and would do so …
Very easy to deal with and would do so again. Thank you
18 June 2017
Unprompted review
Excellent communication from Novadown
8 June 2017
Unprompted review
quick and easy online purchase
quick and easy online purchase, thank you.
4 June 2017
Unprompted review
All went very smoothly.
3 June 2017
Unprompted review
Great pillow
1 June 2017
Unprompted review
Great duvets, excellent service
Great duvets that are well made and excellent service. The Dr Duvet service is an excellent and cost-effective way of bringing new life to old divets.
30 May 2017
Unprompted review
For the price I was dubious but to be …
For the price I was dubious but to be honest we are having thee best sleeps and not waking up cold.. I would highly recommend.
Thank you!
29 May 2017
Unprompted review
Loving the wonderful luxury of my …
Loving the wonderful luxury of my woolen underlay
29 May 2017
Unprompted review
Four Seasons 80/20 Hungarian Goose Down Duvet
As expected I had to wait for my Four Seasons Hungarian Goose down duvet to be manufactured & there was a further delay which was explained via email plus a discount token for a future purchase to compensate for this, which was a nice gesture. The finished product is superb and am looking foward to many years of use. Thankyou.
29 May 2017
Unprompted review
The goose down pillow is outstanding
The goose down pillow is outstanding. Easy to order and delivered when they said it would be. Good communication throughout. An expensive product but absolutely value for money.
29 May 2017
Unprompted review
Great service
29 May 2017
Unprompted review
okay but could be better
The purchase process and delivery was straightforward and easy. The cover material is very nice quality and I like that there was no live plucking of birds and that the duvet is made in New Zealand.
But the duvet is not very warm, doesn't seem to loft well and it doesn't seem to be value for money. Last weekend I went to Farmers and bought a Fairydown duvet inner, 80:20 goose down for around $330 (there was a 50% off sale). It is much warmer.
I think that you should send some information with the duvets. Reinforce the good things about your duvets. Tell us how to get the down to loft before use. Tell us how to care for the duvet.
27 May 2017
Unprompted review
Reply from Novadown
Hi Maree, thanks for your review. Sorry to hear that you weren't happy with the warmth of the loft of the duvet. We try to give us much information as possible on our website and have some pages aimed at providing information on these things which you can find at https://www.novadown.co.nz/pages/how-to-choose-the-right-pillow-and-duvet-for-you. We will take your suggestion on board and consider doing some sort of information card with the duvets going forward. In the meantime, you could try giving the duvet a good shake and see if that improves the loft. If it doesn't, then email us at help@novadown.co.nz and we will see what we can do for you. Kind regards, Lucas Mills, Novadown.
Hello
Hello
We are very pleased with our new Alpaca duvet which has been well tested with our recent cold nights. Also impressed with the quality of service and with your well presented and informative website.
Many thanks.
26 May 2017
Unprompted review
Good website with the description of …
Good website with the description of items on show. Easy to navigate in respect to purchasing an item. Hopefully will get told when Novadown have their sales so can purchase more of their expensive bedding.
26 May 2017
Unprompted review
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