Every night when my 5 year old daughter went to bed she became congested and a nagging cough started. I bought her the soft asthma and anti-allergy pillow and I am amazed that from the first night s... See more
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See what reviewers are saying
We love our new duvets! We did have to wait a while for them due to issues with sourcing down, but in the end we appreciated how fast they were delivered after the factory reopened after Christmas. Co... See more
Novadown made me a special fill weight duvet inner after consulting by phone. Clear answers to my questions and a quote were received on the day of my initial enquiry. Delivery was slightly delaye... See more
I must just have a quick rave about my wonderful mattress topper from Novadown - it is so comfortable - like sleeping on a cloud. I have really noticed an improvement in my sleep quality since I bega... See more
Company details
Information provided by various external sources
Novadown, New Zealand’s leading manufacturer of European inspired duvets and pillows, was founded in the 1980’s in Auckland, New Zealand. From the beginning, Novadown made it its mission to offer down and feather bedding products of the highest quality. In 2001 Novadown was purchased by Ellis Fibre, one of New Zealand’s most innovative bedding companies and the founder of the famous Ellis Fibre Original Lavender pillow, and was relocated to Dunedin on New Zealand’s beautiful South Island. The company’s focus on luxury and comfort was emphasized even more when Novadown introduced the most luxurious of all downs – the Hungarian goose down - to the New Zealand market. Encouraged by the success of its Hungarian goose down pillows and duvets, Novadown went out to find other unique and exceptional materials that would offer their customers the ultimate sleeping experience. As a result, Novadown now also offers bedding products made from Alpaca, Bamboo, as well as Down Alternative for especially sensitive people. The care and pride Novadown puts into the creation of its products ensures you have a great sleep – night after night!
Contact info
152 Kaikorai Valley Road, 9011, Dunedin
- 0800 55 88 22
- www.novadown.co.nz
4.8
Excellent
449 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Absolutely lovely pillows
Absolutely lovely pillows. wonderful price.Fantastic communication every step of the way with both ordering and shipping.
10 August 2017
Unprompted review
Great products
Great products, got 2 alpaca duvets on great offer! warm and light! very prompt response from Lucas! Logistic has been delayed due to high demand during sales period, it took 2 weeks to get the products, could be more efficient in the future!
9 August 2017
Unprompted review
My pillows are fabulous :-)
7 August 2017
Unprompted review
I haven't received the duvet as yet
7 August 2017
Unprompted review
Good service and products
Products took a little longer to arrive, but communication about the delay was very good. Very good service and great products
5 August 2017
Unprompted review
Service is great
Service is great, product is great and NZ made - whats not to like!
4 August 2017
Unprompted review
Very good product
Very good product. Firm and quality. Shipping takes awhile but worth waiting.
3 August 2017
Unprompted review
I have ordered two dog beds just …
I have ordered two dog beds just waiting on the arrival of the third one , these beds are great and my dogs love them , the service is great no complaints at all .
2 August 2017
Unprompted review
It seems to take quite sometime to …
It seems to take quite sometime to receive orders. Well over a week. I am currently waiting on an order that was ordered on the 22nd July.
1 August 2017
Unprompted review
Reply from Novadown
Hi Glenda, thank you for your review. As most of our items are made to order, it can take a little bit of time to get them producded, especially during periods of high demand like we have recently experienced. I have checked your order, and it was dispatched a couple of days ago so should be arriving with you shortly. We try our best to keep customers informed about these production times, and you will see that most of our products have these stated in bold on their description. We are also in the process of updating our order confirmation emails to help customers even further. Most of the time we are able to keep within these timelines, but when we do face any delays we do our best to try and inform customers of these in a timely manner. Kind regards, Lucas Mills, Novadown Ltd.
All good
All good. Recieved what I ordered, actually it's better than I expected!
Thanks
31 July 2017
Unprompted review
Have contacted a number of times to …
Have contacted a number of times to Novadown in order to purchase a few down duvets and all the staff were very friendly and helpful.
31 July 2017
Unprompted review
I was very impressed with the service
I was very impressed with the service, did not take long to make and receive my order and the quality is exceptional, very very happy would not hesitate to buy from them Novadown again
29 July 2017
Unprompted review
Bought a cot size alpaca duvet for my …
Bought a cot size alpaca duvet for my daughter. Very light and warm, some people may not like the noise it makes, but i got used to it very quickly. Just ordered single sizes for both of my other daughters and 4 season alpaca king size for me and my hubby. Thanks!
29 July 2017
Unprompted review
Bought a pillow for my husbands …
Bought a pillow for my husbands birthday asI had thrown his old pillow out and he couldn't find one he liked. A guilt buy-he LOVES it! Better than his old one. Thanks so much.
28 July 2017
Unprompted review
Efficient and easy to use site
Efficient and easy to use site. My questions were answered within the next working day
24 July 2017
Unprompted review
Fast and efficient service
Fast and efficient service, and a fabulous product. Thanks.
23 July 2017
Unprompted review
5th purchase from Novadown and very …
5th purchase from Novadown and very happyt. Pet blanket arrived on Saturday. Now we just have to get Scooter used to it!
23 July 2017
Unprompted review
Always good to deal with a NZ company …
Always good to deal with a NZ company and online ordering so easy.
22 July 2017
Unprompted review
This company is AWESOME!
This company is AWESOME!! They are very informative and have no problem at all in helping you to decide what product is best for you, I have had a few encounters on the phone with a number of the staff and they all seem to be exactly the same with their product knowledge.
I was very impressed with everyone. I look forward to getting my 3 orders, I just had to keep on purchasing all the lovely products they have, for myself and my three kids.
20 July 2017
Unprompted review
great customer service
17 July 2017
Unprompted review
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