Looked after today by Martin and Jo, who advised everything I needed to know and how long I’d be waiting, always a great happy bunch of people working here and not a bad turn around in getting my van... See more
Company replied
Location
Switch locationNorflex House Sheffield Airport Business Park, Europa Link, S9 1XU Sheffield, South Yorkshire, GB
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See what reviewers are saying
Brilliant service in and out in a day van MOT staff so friendly and welcoming Emma and Emily superstars! Thank you
Company replied
When arriving at the front desk. We were met by Martin with a pleasant greeting. After explaining our situation after our van broke down. He swiftly assisted us with acquiring a new van that met our n... See more
Company replied
Been dealing with Sheffield for a number of years now, all the team both Rental and Workshop are excellent, but especially Emily. Nothings to much trouble, and always finds a solution to a problem no... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Norflex House Sheffield Airport Business Park, Europa Link, S9 1XU, Sheffield, South Yorkshire, United Kingdom
- 0114 243 5888
4.9
Excellent
375 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emma and Martin were very helpful
Emma and Martin were very helpful. Had our works van processed through its service in good time and there was no issues.
3 June 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hello there, thank you for your feedback!
We’re glad to hear Emma and Martin were so helpful and that your works van was serviced smoothly and on time.
We appreciate you choosing us and look forward to assisting you again in the future.
Take care,
Imogen
Very helpfull service from Emma…
Very helpfull service from Emma sheffield branch helped me out massively and was very informative and kind
30 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
It’s fantastic to hear that Emma from our Sheffield branch was able to help you and provide such informative and friendly service. We really appreciate you taking the time to share your experience Harvi, and we look forward to assisting you again in the future!
Emma yet again going above and beyond
Emma yet again going above and beyond. While in for some breaks I had my daughter with me and Emma did everything to make our brief visit perfect, even passing some cordial to flavour the water. Something so small makes all the difference. Great team Northgate should be proud.
28 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Mark, thank you for the fantastic review!
We're so pleased to hear that Emma went above and beyond to make your visit a comfortable one—not just for you, but for your daughter too. It’s those small thoughtful gestures that really make a difference, and we’re lucky to have Emma on the team. We’ll be sure to pass along your kind words.
Thanks again for taking the time to share your experience!
Take care,
Imogen
Great Service and fast booking
From the phone call to book my van in for its service to the fast response to get it booked in and completed everything was just handled effortlessly by Emma.
28 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi James, thank you for your kind words!
We’re thrilled to hear that Emma made the whole booking and servicing process so smooth and effortless for you. She’ll be delighted to know her efforts made a difference.
We really appreciate your feedback and look forward to helping you again in the future!
Take care,
Imogen
Very polite and cheery staff
Very polite and cheery staff. Swift service. 5 Stars.
20 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Roy, thank you so much for the fantastic 5-star review!
We're delighted to hear you found our team polite, cheerful, and efficient—that's exactly the experience we aim to deliver.
We really appreciate your support and hope to welcome you back again soon!
Take care,
Imogen
Excellent service
Excellent service. Made me feel very welcome and sorted everything out in no time.
Would highly recommend using this company.
Special thanks to Emma on reception.
20 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Neil, thank you so much for your kind words!
We're thrilled to hear that you had such a positive experience with us. It's great to know you felt welcome and well taken care of—providing excellent service is what we strive for every day.
We'll be sure to pass on your special thanks to Emma; she’ll be so pleased to hear she made a difference in your visit.
We truly appreciate your recommendation and hope to see you again soon!
Take care,
Imogen
Served by Emma
Served by Emma, Ricky. Had a leak in the van, popped in willing to wait a few hours just because didn’t know how long it would take but they had a loom within 10 mins & fixed the issue within a good time.
19 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Aaron, thank you so much for your kind review!
We’re thrilled to hear that Emma and Ricky were able to quickly take care of the leak in your van and get you back on the road. It’s great to know that despite your initial wait, we were able to resolve the issue efficiently and in a timely manner.
We really appreciate you taking the time to share your experience, and if you ever need anything else, don’t hesitate to reach out!
Take care,
Imogen
Took a van for a service was in and out…
Took a van for a service was in and out within a hour top class service highly recommend cheers Jordan 👍👌
13 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Sheffield, thanks for the fantastic review!
We’re so glad to hear you had a smooth and speedy service. Jordan will be thrilled to know you were happy with everything.
We really appreciate your recommendation!
Looking forward to helping you again in the future.
Take care,
Imogen
Top class customer service from Emma…
Top class customer service from Emma and Beth, keep up the great work!!!
7 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Adam, thank you so much for your kind words!
We’re thrilled to hear that Emma and Beth provided top-notch customer service. We’ll be sure to pass on your praise to them.
Your support means a lot to us, and we’ll continue to strive for excellence.
Thanks again! 😊
Imogen
Emma was very helpful getting my van…
Emma was very helpful getting my van booked in for a service.
2 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your feedback!
We're really pleased to hear that Emma was helpful in getting your van booked in for a service.
We'll be sure to pass on your kind words to her—it's always great to hear when our team is making a positive difference.
Thank you for choosing Northgate.
Take Care,
Beth
Emma was helpful from the moment we…
Emma was helpful from the moment we walked in and sorted our van out and got us back on the road.
30 April 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your feedback Richard!
We're delighted to hear that Emma was so helpful and got you back on the road quickly.
We'll be sure to pass on your kind words to her – it's always great to know when our team makes a positive difference.
We look forward to welcoming you back in the future.
Take Care,
Beth
Great service from Beth
Great service from Beth.
Fast and smooth process. 👍🏻
24 April 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Lewis, thank you for your lovely feedback!
We're so happy to hear that Beth provided you with great service and that the process was fast and smooth. We'll be sure to pass along your kind words to her!
If you need anything else, don’t hesitate to get in touch. We’re always here to help!
Best regards,
Imogen
Reply from Northgate Vehicle Hire - Sheffield
Hi Cameron, Thank you for the great feedback!
We're glad to hear you had a fast and positive experience. We always aim to deliver quality service quickly. Please do not hesitate to let us know how we could make your experience a 5 star. If you need anything else, feel free to reach out!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Sheffield
Hi Paul, Thank you for your lovely feedback!
We're so happy to hear that you had a positive experience with our friendly staff.
We truly appreciate your support and look forward to welcoming you again soon!
Take care,
Imogen
Helpful and fast
23 April 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Hi Marcus, Thank you for your kind feedback!
We're so glad to hear that you found our service helpful and fast. We always aim to make your experience as efficient and smooth as possible.
If you need anything else, don't hesitate to reach out!
Take care,
Imogen
Massive improvement
Massive improvement with service and efficiency since last used.Gone from repairs being dragged out over multiple days/weeks to same day diagnosis and repair. Even when calling in unannounced. Well done to Charley and Luke for getting the place up to scratch. Thank you to Emma and Lorna for the pleasant service.
17 April 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you so much for your feedback!
We’re really glad to hear you’ve noticed such a positive improvement in service and efficiency.
It's fantastic to know that same-day diagnosis and repair—even without an appointment—made such a difference to your experience.
Charley and Luke have been working hard behind the scenes, and we’ll be sure to pass on your thanks to Emma and Lorna as well for their excellent customer service.
We really appreciate you taking the time to share this—thank you again!
Thank you for choosing Northgate.
Take Care,
Beth
Phoned day B4 an they got me in the…
Phoned day B4 an they got me in the next day , they got my vehicle ready while I waited , great speedy service , thank you
15 April 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for the great feedback!
We’re really glad we could get you booked in so quickly and have your vehicle ready while you waited.
It’s fantastic to hear you were happy with the speedy service – we’ll make sure the team sees your kind words.
Thank you for choosing Northgate.
Take Care,
Beth
Staff were very helpful and polite Got…
Staff were very helpful and polite Got our vehicle in straight away and got us back on the road
15 April 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your kind words!
We’re really pleased to hear our team were able to get your vehicle in quickly and get you back on the road without delay.
It’s great to know you found the staff helpful and polite – we’ll be sure to pass on your feedback to them.
Take Care,
Beth
Great on the day repairs and reception…
Great on the day repairs and reception service by Emma
15 April 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your feedback!
We’re so pleased to hear you had a great experience with our same-day repairs and that Emma at our Sheffield branch made you feel well looked after.
We’ll be sure to pass on your kind words to her – she’ll be thrilled to hear them!
Thank you for choosing Northgate.
Take Care,
Beth
Great customer service
Great customer service as well as a fast service brilliant experience.
11 April 2025
Unprompted review
Reply from Northgate Vehicle Hire - Sheffield
Thank you for your kind words!
We're really pleased to hear you had a brilliant experience with both the speed and level of service.
We appreciate you taking the time to share your feedback!
Take Care,
Beth
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