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See what reviewers are saying

Rated 5 out of 5 stars

I've had a very positive experience with Northern Telecom. Dan Lomas is the person who is currently dealing with our account and he's been very helpful and supportive as well as being a friendly! His... See more

Rated 5 out of 5 stars

We had an update scheduled for the phantom system for which we were informed there could be downtime of up to 1 hour. The team at Northern Telecom arranged for us to use soft lines which ensured we di... See more

Company replied

Rated 5 out of 5 stars

Mike was great during our installation, he arranged to come out, arrived on time and explained how he wanted to install our new system with the risk of Covid before he arrived on site. We felt comp... See more

Company replied

Rated 1 out of 5 stars

POOR SERVICE My business been without internet, were meant to call me 5 days ago to sort it out, Then they wonder why I'm changing provider, and have the cheek to tell me I need to give 30 days no... See more

Company replied

Company details

  1. Telecommunications Service Provider
  2. Telecommunications Equipment Supplier

Written by the company

Amazing savings on business telecoms across the North of England. Savings on fixed lines, phone systems, broadband, IT services, SIP Trunks and more


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

34 reviews

5-star
4-star
3-star
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1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great support

I've had a very positive experience with Northern Telecom. Dan Lomas is the person who is currently dealing with our account and he's been very helpful and supportive as well as being a friendly! His customer service is wonderful!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Very Helpful

Jon was very helpful with our problems involving BT

Very knowledgeable about the industry also

Highly Recommended

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Northern Telecom has been providing our…

Northern Telecom has been providing our telephony services for the past three years, and the experience has been excellent. Darren has always been incredibly helpful, responsive, and reliable whenever we’ve needed support. Highly recommended!

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Very helpful and went through everything 3/4 times to ensure I new what I was signing up to.

Sadya was very polite and helpful

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Sadya at Northern Telecom

Great service at Northern Telecom. Sadya is always helpful and always sorts any issues we have. Sadya deserves a promotion for her great service!

27 June 2025
Unprompted review
NorthernTelecom logo

Reply from NorthernTelecom

Thanks so much for the fantastic review

Rated 5 out of 5 stars

Calls are always answered quickly which…

Calls are always answered quickly which in business is a priority.
The staff are very helpful and keen to help with any phone and broadband queries.
Darren is always there to assist when contacting

30 May 2025
Unprompted review
NorthernTelecom logo

Reply from NorthernTelecom

Great to hear such positive feedback from one of our longest standing customers :)

Rated 5 out of 5 stars

Darren is a marvel

Darren is a marvel. Thank you very much. Amazing service, as always x

17 June 2025
Unprompted review
NorthernTelecom logo

Reply from NorthernTelecom

Thanks so much for the great review

Rated 5 out of 5 stars

Top experience. Great service.

It’s been a great experience with Northern Telecom especially with Saida who has been extremely helpful. 5/5

17 June 2025
Unprompted review
NorthernTelecom logo

Reply from NorthernTelecom

Thank's so much for the review - it's great to hear such positive feedback

Rated 5 out of 5 stars

Sadya

Sadya, thank you to you and Jon always offering a fantastic service and on hand to solve any issues when they occur.

10 June 2025
Unprompted review
NorthernTelecom logo

Reply from NorthernTelecom

Thanks so much - your business is always appreciated

Rated 5 out of 5 stars

Quick and easy setup

Quick and easy setup. Friendly & attentive account management from Sadya. Top Notch experience so far

30 May 2025
Unprompted review
NorthernTelecom logo

Reply from NorthernTelecom

Thanks so much for the feedback

Rated 5 out of 5 stars

very great experience excellent..

very great experience excellent communication with sadiyah always ontop of everything never had an issue been using for many years, always putting customer service number 1 highly recommend

28 May 2025
Unprompted review
NorthernTelecom logo

Reply from NorthernTelecom

Thank you so much for the feedback

Rated 5 out of 5 stars

Fantastic customer service.

Northern Telecom have been absolutely fantastic in managing all our telephone needs. Nothing is ever too much trouble—they consistently go above and beyond. Darren, in particular, is always happy to help, and it’s truly a pleasure dealing with him. Highly recommended!

27 May 2025
Unprompted review
NorthernTelecom logo

Reply from NorthernTelecom

Thanks so much for taking the time to leave a review - it's really appreciated

Rated 1 out of 5 stars

POOR SERVICE

POOR SERVICE

My business been without internet, were meant to call me 5 days ago to sort it out, Then they wonder why I'm changing provider, and have the cheek to tell me I need to give 30 days notice when I'm out of contract, prices keep sneakily going up, all they interested in is taking your money

4 May 2025
Unprompted review
NorthernTelecom logo

Reply from NorthernTelecom

Thanks for the feedback. As per the emails and call with our Managing Director today the issue you experienced at the weekend was diagnosed as a faulty router, which is now quite old and needs replacing.

One of our Account Managers had been asked to contact you to arrange for a replacement and discuss upgrading your broadband to the latest type of service (which is both faster and more reliable than older copper line based circuits).

I'm sorry that the member of staff concerned didn't reach out to you had been promised, particularly as I can see that prior to you reporting the problems that your faulty router was causing you, you'd not had cause to contact us or report any issues in the previous three years.

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