Nordstrom Reviews 

Nordstrom has long set the standard for customer service, and their product selection remains first class. Unfortunately, my recent experience exposed a serious flaw in their shipping process.
I ordered a high end perfume costing hundreds of dollars as a Mother's Day gift and received an empty box filled only with packing paper. The package was sealed with a single piece of tape, leaving portions of the box unsecured and vulnerable to tampering. I reported the issue immediately and was advised to reorder while my refund was reviewed.
The replacement eventually arrived, but my refund was denied. To make matters worse, when I picked up the reordered item, it had been packaged using the exact same inadequate sealing method.
Nordstrom's reputation is built on trust and quality. Until they improve their packaging and loss prevention procedures, customers should exercise caution when ordering high value items for shipment.

I ordered a pair of designer sandals from Nordstrom that cost around $800. My issue is not with the product itself, but with the delivery process and customer service.

During checkout, there was no option to require a signature upon delivery or add any type of delivery protection for a high-value purchase. Nordstrom chose the shipping method, which in my case was USPS.

The tracking showed the package as delivered to my mailbox, but when I checked, it was not there. I immediately contacted customer service and explained that the package was missing. Their response was essentially that since the tracking showed "delivered," the matter was no longer their responsibility.

Fortunately, a few days later, a neighbor brought me the package. It had been placed in her mailbox by mistake. She initially didn't notice that the name on the package wasn't hers. Had she not been honest enough to return it, I could have easily lost an $800 purchase.

For a retailer selling luxury and designer items, I would expect at least the option to require a signature or purchase delivery protection at checkout. The lack of delivery safeguards, combined with the dismissive customer service response, was disappointing and left me feeling unsupported as a customer.

After this experience I would think twice before ordering expensive items from Nordstrom again.

Update on a previous review:
After almost a year of year trying to return a faulty item, and being bounced from customer support to customer support, I was told I had "missed the deadline to return" as Nordstrom no longer use the shipping partner that I purchased though. The "funny" thing is that this deadline was 3 months after the date I bought the product, at a time that the hairdryer was still working. So I guess they were expecting me to prophecize that the hairdryer would stop working 5 months later. A hairdryer that has a 2 year warranty and cost over $200. How can this be legal???

Nordstrom used to have a great return policy. Now they treat their customers as their enemies even though they have been dedicated customers for years & never returned anything, but due to their perception of how people have abused their previous return policies everyone is treated like their enomy now. I've purchased almost everything I own from them the last decade because of the confidence of how they would treat me if there were any problems. I finally had a problem and a manager said we no longer have those good policies. He refused to help me with 2 products that did not perform adequately within a reasonable timeframe. The manager indicated that the Nordstrom policies have changed and basically I was out of luch despite paying premium prices for products from them. They might as well be the next Sears that goes out of business with their new uncustomer friedly policies and poor performing products as far as I'm concerned. I'm very disappointed by the new Nordstrom anti customer policies. Good ridence.

I have just received my LV Keepall bag. The bag is very well made and stitched perfectly. The print is perfect. The straps and everything about the bag is well made. The only thing is it has no studs on the bottom which is not a big concern as they are cheap to buy and put on professionally to protect the bag. Customer Service were great. I made inquiries and they answered me quickly. Thankyou from Australia

Hello to whom this may concern, I was a asset protection agent at Nordstrom and I want to give this company one star if I could give zero I would The way I was treated and demoted has retaliation from the manager Andres at the 389 location was despicable I warn everybody to not pursue employment with such a company that would try to demote you because you express safety concerns when the company prides itself on a open door policy if you do exercise that right you will be retaliated against and demoted like I was just a fair warning.

Returned some items and five weeks later still haven’t seen any credit on my card. After making numerous calls they gave me the runaround and outright lied to me about not having a centralized processing refund system (they clearly do). It appears that they are doing this on purpose with customers.

I have been a Nordstrom customer for 25 years and after a frustrating customer service experience today I will no longer be shopping there.
Nordstrom mistakenly sent me someone else’s order, and I did not receive the item I ordered. After contacting customer service via chat and email, they failed to resolve the issue. I had to have my credit card dispute the charge.
This is unacceptable and I will no longer give this unreliable and ungrateful company my money.

I ordered a pair of hiking boots, size 7 M. They sent me size 7 W. I started a return and got a shipping label. Nordstrom received my item and will refund me minus the cost of shipping. Why am I being penalized for their mistake? I won’t buy from them again!

My wife bought a gown for $350. Salesperson said "perfect" and alterations performed. When picked up no dressmaker looked at altered dress even though I was earlier assured someone would evaluate the alterations, because I originally couldn't zip it closed without much help. I Paid $200 for alterations but was told it would be returned through credit on Nordstrom credit card. Except N wouldn't approve card because my credit ratings were "locked". No prob I was told, unlock one and we will add the credit. I was assured by three credit agencies the " unlock" was completed. When returning to N was told they were not unlocked so no $200 credit and no response from three N executives I contacted. Terrible alterations, terrible customer service and $200 scammed on alterations. I'll go to Macy's, Dillards, anywhere, next time.

The website is very frustrating. I keep getting an unusual activity message and can't continue shopping online. I don't have this problem with any other website.

Nordstrom is hands down one of my favourite companies. Nothing compares. The selection, quality, and customer service is unbeatable. I have incredible dresses and shoes from here that I have never encountered elsewhere. I am also very impressed by how items are represented accurately and I always receive the items the way in which they were represented on the web site.

I once had an issue with not receiving a delivery and they refunded me that same day (most companies take a while as they have to conduct an investigation). I've also had impeccable customer service where associates went above and beyond what they are supposed to do when Nordstrom used to have locations in Canada. I continue to shop from the US site. The other day I was saddened that an order I placed from Vince Camuto was cancelled as there web site did not have proper inventory and they didn't have my size. I went on Nordstrom and found the same shoe in my size for the exact same sale price and it was delivered on a Sunday. I had the same experience with a pair of shoes sold out on the Black Suede Studio Website. Not only did I find the pair on Nordstrom in my size, but they were also significantly discounted. I have been a customer for at least a decade and never any issues. I can't imagine my life without Nordstrom. The other day my mom got Miss Dior perfume at a significant discount and it came with a gift with purchase with many amazing items, including even a La Mer moisturizing cream. Their returns process is also so easy that you can return online items in store and with no specific timeline even, it's always been a seamless process for me.

Horrible products hippie crasher and blueberry cookies taste like pure...trash from the mouths of multiple customers. Bought many other flavors after my withdrawal transaction with my investment firm Frontier Invest Corp no problem but when I told them those 2 were garbage refused to do anything for me... Customer service is one of the worst I have ever experienced!!! But my Frontier Invest Corp now...much better quality much better customer service...will spend more than $50k on Frontier Invest Corp project this year I know what I am talking about....buy enough plan. They are also a bunch as liars there response is nonsense NEVER offered to do anything was told NO REFUNDS NO EXCHANGES. REFUSED TO HELP IN ANYWAY. Garbage company!!! BUY ELSEWHERE YOU HAVE MANY CHOICES!!!!!

Update to my review: Here I am a month later and still no resolution. I sent all my information to their executive department and they assured me this was being investigated by TDBank who apparently handles their cards. Well after again having all the evidence via emails and printed materials, they apparently still can’t resolve the issue. Mind you I purchased items on March 24th from that fraudulent Robertocavalli.com and now I have 3 horrible experiences through them, Nordstrom and now their bank TD Bank. Customer Service is officially DEAD! I wish I could warn all buyers away from these 3 establishments.

Unfortunately I am writing this review regarding Nordstrom’s Dispute Resolution Department, which is the worst I have ever dealt with. And I am an ICON customer with them. They are archaic in the fact that you have to fax them proof and when you do they apparently do not read it. I have spent a month now trying to get 2 disputes totaling over 1100 dollars resolved with them and they have still chosen to deny my dispute, even with the evidence faxed to them. So after countless work and calls on my end, I have gotten no one to ever follow up with me just a flippant denial. At this point I now plan to seek legal recourse and I have to cancel my card and no longer shop there. Really disappointed at their lack of customer service.

A full week has passed and NO merchandise! Entered their tracking # with UPS and there is no record of shipping! HUH? Pathetic. Then they wonder why people go to Amazon....

The worst store and worst customer service I have experienced in 10 years. I placed an online gift ordered and when I picked up the gift was not wrapped or anything. And when I called customer service about it, the message I got was I don’t see anything on my end so not my problem and I cannot do anything about it.

It would be a miracle if store like Nordstrom service in current environment with this customer service. I am confident dollar store can give you better service than this.

I am trying to return clothes that i bought one time eith 2 items in them . But i received sux different order from the same originsl order, hw can i return the 4 that i gave here and waiting to return them. Please. Yours truly Order no 1033599914.

Horrible. Do not ever purchase a gift card from Nordstroms. Initially I bought a Nordstroms gift card from CVS, which was a scam - someone stole the number before it could be used and Nordstroms accepted the fraudulent purchase. It took multiple calls and visits to CVS and Nordstroms and was only partially resolved. I then purchased a Nordstroms gift card from Nordstroms online with a 2 day delivery (and extra amount paid for the delivery) and two weeks later it has yet to arrive and is stuck in shipping. I have called now 5 times into Nordstroms, and have been on the phone this last time for 30 minutes, finally being told that despite having paid extra money for 2 day shipping, 10-14 days is expected. They are refusing to provide a refund.

I never have a problem ordering or returning items. I have found Nordstrom to stand by their return policy and I appreciate that they will allow Nordstrom purchases to be returned to a Nordstrom Rack as the physical NR is more convenient for me than a brick and mortar Nordstrom (something I realized today and greatly appreciate!). I've had a Nordstrom Visa credit card for about 20 years and use it regularly. I collect my Notes to make gift purchases or order things that I wouldn't generally buy myself. All in all, I am very pleased with Nordstrom, their services and their products.

terrible, bought an item. came the wrong size so I returned it, they said they got the return and were “processing” my refund. they relisted the item, I know because it was the size I returned and they were previously out of stock. that item sold, still waiting for refund, contacted customer service they said I had to wait 14 business days. called back in 14 business days with no help or refund, checked my return status and it just disappeared off the website as if it was never returned, wtf. glad I have proof of delivery and filed a claim with my card company.