Nz Cars SL Reviews 

You have to be very firm with this company from the start. Yes - it shouldn’t have be that way but it just is. Take out the hard sell and other dirty tactics and they’re very well priced and the cars are in good condition.
The people behind the desk are on commission so will give you the shpeel for sure.
Just follow these rules:
1. Take additional cover (icar in the UK for example) so no need for top up insurance AND it’s cheap as chips
2. Just stay calm and keep saying over and over again “no thank you, no thank you…..”
3. Take a video of the whole car - all around - before you drive off. Let them see you do it.
4. Take a video again when you return. Talk into it stating date and time you’re filming.
We’re using them again in June.

Had unlimited miles but was charged £128 extra. They took 3 weeks to respond to me saying they charged us because of extra mileage. Joke of a company don’t use this place. Not recommended.

it was a great experience, i came with an external company and they explained me everything wrong, the external company brooker made me pay for an insurance that really didn't cover me anything, but the girls from nizacars explained me a better solution that was to choose the insurance with them, and it was the best i could do, because barcelona is famous for robberies, i went the whole trip feeling protected.
I will definitely repeat my experience with them, they are friendly and all transparent, I highly recommend them to everyone.

Pickup at airport extremely good ,quick & driver helpful.
No waiting for registering and paperwork, but then the hard sell for extra insurance. Reminiscent of the days of objectionable hard sell of Timeshare 30 years ago!
I did not need further insurance as took out Coverall insurance with EasyTerra through whom I had booked car.
On return there was the tiniest scratch on the edge of hubcap which the returning Nizacar desk clerk found immediately, and asked me if I had any photos of it from when I collected the car which I thought was a slightly strange question to ask.
So would advise anyone hiring, to take multiple photos of car, on pickup.
The EasyTerra insurance was excellent in that it repaid me for the hubcap within 24 hours.

Avoid like the plague! So rude, we were shouted at for asking a question! We weren't being rude. If you are busy hire more staff. Been coming to Malaga for many years. Have never come across such rude staff! All we needed to to was add another driver, instead of helping they acted like we wanted to murder someone!

I have rented a car from Barcelona location together with a baby car seat on 25/04/2022 . the lady that was in charge with the rental didn't wanted to help us installing it. she have put the child car seat outside the building, gave us the keys of the car and went inside. i asked her to help us but she didn't wanted. i tried for 40 mins to install it and my onli opinion is that she gave us a car seat that is not compatible with the car. so i have paid for something that i can't use, putting the life of my baby at risk, as i had to keep her in my arms during the way to the hotel. i find this ridiculous and so unprofeaional, this will definetelly be the first and the last time we rent with NIZACAR.

We hire a car in Barcelona Airport.
We have a delay on our night flight and we try to call the company many times through a several numbers they have on the booking + numbers online we found.
NO ONE IS answered!!!!
WE was waiting on the pickup location with 3 kids waiting outside with baggages, frizzing and NO ONE CAME TO PICK US !!!!!! after 1.5 hour that we waiting in the cold weather we decided to go and rent from another company in the airport so we can keep our family vacation.
It was really bad moment and bad memory from our vacation.

A quick note to say thanks.
All went well with our car rental.
You guys are the best!

Pickup from Airport was good. Did not have to wait.
Once at their garage there was little customer service. Just told to wait until a desk became free. Was advised that their fuel policy was given to you full and you return empty. Explained that I has booked full to full was ignored. As we know full to empty is just so they can make money and charged me an extra £105 for a full tank. Make sure you video or take loads of photos of the car they give you. They then tried to sell me additional insurance for over a £100 to cover the damage waiver. I had to show her my separate damage waiver insurance before she relented. Take this before you go. Car was new and the model we booked. Worked perfectly. On return service was good but they examined the car very closely and are quick to point out damage. Make sure you have photo evidence from before you took the car. Shuttle service back to the airport was very good. I used this company because they were considerably cheeper than the main stream companies and will use again. Just make sure you are prepared and watch them closely.

Never again! They attract customers with Low prices and then overcharge for everything and find an excuse not to return a deposit. When I picked up a car I was told that I have to either pay a 1200 EUR deposit for an option without insurance or 300 EUR deposit and 81 EUR insurance. I asked if I could return the car earlier than 7 a.m. when the office opens and she replied that it's not a problem at all and that I can just leave the car outside because my car is insured and they do not need to check scratches etc. And for that reason I've chosen to take an option with insurance.  I left the car at 6.50 am outside. The latest time possible or I was about to miss the plane. The next day I received an email saying that they have charged the deposit without any refund for abandoning the vehicle without any notice to the agent who attended you at the counter at the time of handing over the keys and contract. But it's not true! The girl on the counter told me to leave the car outside during check in! 
I've sent several emails to Nizacars, but they didn't bother to reply. Then I called them. When I finally reached the relevant department the girl I was speaking to was incredibly rude. She didn't even allow me to explain what happened and was interrupting me from the very first words and then just hung up the call. 

My advice to everyone. Just avoid this company

Hiring a car from this company was the most dreadful experience of my life. It ruined my holiday and has made me totally lose faith in Spanish people and I will not be going to Spain ever again. The agent, Daniel Luque, that I dealt with in Malaga is the rudest person I have ever met. He seemed furious that I had arranged my own excess insurance in the UK. He insisted that I had to pay for an upgrade that I did not want. In the end, he threw the car keys at me and told me to get out! I was never given a written contract or asked to sign anything! When I returned the car he would not let me inspect the car with him. Instead he forced me to take the shuttle bus back to the airport. Then, no surprise he found a scratch on the car, which I know wasn't there. He really was the most horrible person ever. Don't even think about using this awful company.

I do not have a credit card so my choices to rent a car were limited. I found Niza Car Hire Malaga through an online search but due to the number of negative reviews felt some trepidation in using them. However my fears were completely unfounded!
Firstly, I booked direct with them and not via a third party ie a budget airline. Their website and booking process were very straightforward and they offered a discount. Secondly, their pricing structure was very clear. I emailed them to confirm my understanding was correct and received a helpful and clear email response within 24 hrs. Thirdly, I selected one of their basic cars so was not expecting a brand new state of the art vehicle. I got what I ordered i e. a decent, clean car in good working order. Fourthly, when I collected and dropped off my hire car I received a friendly, courteous and professional service from the staff I dealt with,
I will definitely use Niza Cars Malaga again. I was charged exactly what was stated which included full waiver insurance cover. I received my fuel deposit back. It did exactly what it says on the tin and that is good enough for me!

Avoid this company!
Booked a Fiat500 through Check24 with every possible insurance and a deposit of 300€. When we got to the counter the lady basically told us that we would only get the (already booked and paid for) car with a deposit of 300€ if we paid for one of their extra insurances of 42€. Keep in mind that the total amount of the rental was 72€. Option B was paying a deposit of 1500€, which wasn't possible with my credit card at that moment. Option C was not getting the rental.

Classic scam of selling unnecessary insurances, we didn't have another choice though.
I highly recommend choosing another rental company. Always be careful when it comes to renting cars...

Aufull car rental company. Where can I start it went wrong from the pickup.
The car seat arlarm kept setting off terrible noice. A a few days later we went back to change. The second car had the same problems. What was worst the agent didn't give me the second car check out report said they would send it by email but didn't receive it during rental. On the return the agent checked in. She sat and scanned through virtually looking for a very very tiny scratch she put her finger to scratch to make the scratch bigger and visible. They charged 350€ which was a rip off. I'm sure this was set up, completely scam the scratch was there before we picked the car. They were rude, never use this rental company again they don't even deserve a star. PLEASE Avoid NIZACAR MALAGA AIRPORT

We had to wait almost one hour to be picked up at the airport, as nobody answered their phone. When we were finally picked up, the driver did not believe that I had phoned until I proved it on my mobile and he then said we could have taken a taxi! No apology. The rental car almost immediately showed low tyre pressure, but as I was already on the motorway, I pumped up the tyre. Two days later it showed low tyre pressure again and it proved to be a slow puncture. I had it repaired and paid €35. The tyre was almost certainly damaged when I picked the car up. When I returned the car, the Nizacar representative said she thought I could claim the money back from them and insisted to keep the original invoice. I never heard from them again. I send three emails and after the third one they asked me for a copy of the invoice! I had taken a photo and sent it and was then told that it was not covered. I asked for the invoice or a PDF file back, so that I could claim with the additional insurance cover I had, but did not even receive a reply. I had booked the car through check24.de and contacted them and they were absolutely fantastic and immediately reimbursed the money for the repair. I would certainly not recommend Nizacars.

What an amazing experience.
Working for almost 10 years in the rental car industry as a customer service-sales agent, and most of them in Goldcar which is worldwide known for their shady practices, i had my doubts when ordering online such a low price, including full cover.
But when the shuttle picked us up and took us yo the office, everything went wonderful from Andrea.
She gave me a free upgrade, while i had booked a B category. She gave me a brand new Volkswagen Taigo R line, which costs around 30.000€.
She did not push for upselling anything, from extra cover or additional driver fee.
Everything was already included to the incredibly low price, only 16€/day.

The car was so luxurious and innovative. It even had automatic driving and built in navigation. And it was also automatic transmission.

I cannot stress enough our magnificent holiday experience while using this car.
The dropoff procedure was so smooth and with not expecting any sad surprises to my credit card.

I wish i rented the car for more than 4 days.

Thank you Niza cars, thank you Andrea and all the staff was so kind and helpful.

You are an exception to the shady rent a car hidden costs and scare tactics to buy cover as i used to do for so many years.

Do not use this company
Very slow to pick up from airport
Slow service in garage
Aggressive selling of insurance I did not require
On return of car found ‘damage’ I did not do and charged 400 euro
A complete scam

Rented since december 2021 until november 2022 8 times with Niza. Never had problems with questions about extra insurance.
New cars, not a lot of km cleam cars inside and outside.
I allways book via their own website.

Just in october 2022 rented with Centauro because Niza didn t have a car. Never again Centauro for me, old cars, a lot of km, not clean.

Absolutely terrible service from this company !! Do not use! They tell you you have unlimited mileage and then tell you it’s not unlimited when you bring it back.

If you happen to have your rental car damaged by a third party and are not at fault, you will have to pay Nizacar for all damages upon car return (not cool but per contract so nothing to say here). Nizacar will tell you to claim the damage yourself to the faulty driver insurance. BUT Nizacar will also force you to hand them over all details (accident report with faulty driver insurance details) allegedly to help you with your future claim. INSTEAD they immediately use the info to claim the damage to the faulty driver insurance, depriving you to do so !