Nike 

I love Nike trainers. However, out of the last 10 orders online, I’ve been sent the wrong trainers twice. How does this even happen? Latest trainers were completely different and a size up 🤷🏼‍♂️ Nike need to up their game

i order blue nike dunks and the process of ordering is good only took two days to come or something like that. i got the package around or between 9:00am-1:00pm but the shoes were not blue dunk they were definitely freaking purple and not blue like the website and ordering it showed.

Had a decent experience ordering from Nike. The website was easy to use, product details were clear, and the shoes arrived in good condition. The quality was what I expected from Nike.

Only thing I would say is the delivery updates could have been a little clearer, especially after the order shipped. Other than that, smooth experience overall.

On Friday 5 June, I bought a pair of Nike Vomero Plus trainers, however the delivery has been delayed for unknown reasons. The delivery should be on Sunday 7 June.

I have contacted Nike customer service and resulted in the same response: to get more details about your tracking, please allow up to 24 hours so we can see following changes and I'll take note about what happen on this order here on our end. No one has been able to explain what has happened with my order. I'm extremely disappointed with Nike customer support and delivery handling. The parcel was delivered on Wednesday 10 June.

It’s the lack of communication, false promises, and wasting a customer’s time. I do NOT recommend Nike customer service based on my experience, and unfortunately, I will not be a returning customer.

Absolutely regret buying shoes thru Nike. I bought a custom pair of shoes- my second pair and the quality was junk compared to my first pair. I tried wearing them and the quality was so bad I ended up with cuts on one foot. I returned them per their 60 day return it for any reason only to have them sent back to me because they are worn.

They can't even follow their own policy! Never order from this crap company!

Ordered item 4 days ago ...still waiting item still despatched...item paid for annoying next time it will be footlocker either someone got sticky fingers or someone @ Nike just inept

Wouldn't even rate them a 1 star if i am being completely honest. I received trainers for my son which didn't fit so were returned the next day. I had to chase for confirmation they had received as the tracking suggested. I was advised it was being looked into and as soon as my return was inspected the refund would be processed. I have had zero communication, other than having to chase myself to be told the refund will not be processed due to receiving a non nike product and attached an image of some old red shoe that I have apparently returned. Absolutely no customer service skills whatsoever just keep being told and the same thing repeated that I didn't return the correct product. Absolutely fuming! Will never ever ever purchase with them again. Im now a lot of money down, no refund or no trainers.

Really poor customer service. Didnt want to help me at all and just made it really difficult, thanks nike!

I bought a pair of shoes at Nike and the air bubbles underneath the shoes got damaged. I called to report what had happened and to my great surprise the corporate supervisor did not assist me in getting my shoes repaired. I am very disappointed with Nike and I will not buy any shoes from Nike again.

Never will buy from Nike again. Their customer service is negligible. Bought a pair of Nike trainers and the shoe was clicking due to a defective or broken shank. They point blank refuses to exchange or repair. I told them my consumer rights and they still refused. I am disgusted with them

I bought shoes from Paris champ Élysée store on May 30th. I flew back to my country the same day. When I got home and opened the box, I found two pairs of right shoes, one size 41 and the other size 40.5. I contacted the store and asked them to rectify this situation. They told me I needed to come to Paris. It's as if they're mocking me by calling me to Paris because of their mistake. I requested a refund, but they won't accept it. Putting two right shoes of different sizes in the same box is not my fault, it's yours. Give me my money back. Why am I paying 180 Euros for shoes I can't even use? This is your fault. It's unbelievable that such a prestigious global brand would do this.

Simply from today I will stop buying Nike they can give away all to their resellers deleting the app!

I purchased nike by you shoes - After a month didn't receive the shoes - Asked them where's my order - They replied that the order didn't go through, and they will give me a coupon as compensation. But the coupon doesn't apply for almost ALL SHOES! So I have no use of the coupon. The human customer service representative replies like a bot.

So no shoes, no coupon. Horrible experience.

Feel Nike is expensive products per year . When myself tried getting accommodations to felt in intimidated reacted threatened when after my first time met co founder chairman for the Olympic trails of track ,& field ate event I volunteered at University of Oregon college met co founder Phil Knight who oversees all employees of Beaverton Oregon locations gives to all charities to needy poor citizens all over America states so feel Nike headquarters Beaverton Oregon shouldn’t ever be joined with Japan 🇯🇵 & China 🇨🇳 why Nike at USA country is joined outside of America infact why Nike at Beaverton Oregon headquarters refuses to accommodate handicaps all skin colors. Myself was intimidated, insulted, and threatened 2016 . Nike products anyone isn’t good company to work for all over America. why is it joined with all pro athletes even with company that oversees Olympic team USA athletes since I am volunteer to team USA am lifetime team USA fan counsel world citizens need kindness to love whomever all genders with without handicaps all beliefs. Stop wasting money you all taxpayers avoid Nike products/ clothing is expensive you all yearly suggest avoid Nike clothing you all ? Feel Nike company/ stores shouldn’t be joined with Japan 🇯🇵,& China ,& with all other countries. Nike company headquarters Beaverton Oregon laid off tons of Nike employees all over America states recalled before to 2026 1,400 employees all over America states . SB am European former athlete of Special Olympics too all over America states joined 2007/2018 quit Special Olympics too was been bullied by Nike shoe company of Beaverton Oregon my advice Nike products isn’t okay to be at America states feel threatened disable customer since 2016 to recall 2019 to other times . Don’t buy Nike anyone avoid Nike products/ stores all over America states . Wish Nike co founder Phil Knight who I gave bear hug before he retired as chairman also felt maybe before company maybe before friendly shoe company nope . 😭 am disabled customer am European. AlsoFL Lee County resident. Citizens at my FL maybe feeling Nike is expensive clothing company. Avoid Nike not being joined with China you all ? Feel disgusted why Nike company Beaverton Oregon headquarters treats whomever all kinds also unfair why they treats also skin colors of blacks even ADA’s unfair yearly . On going issue since before April 2016 to other times.Nike is bad to customers all kinds . Avoid Nike you all taxpayers all states yearly.

I'M LEAVING NEGATIVE REVIEW AS I BOUGHT 2 PAIRS OF Nike Air VaporMax 2023 Flyknit About few years ago Took 1 out from the box found it ripped and torn contacted customer care all they saying sorry its been over 30days and its ouf stock this is me Thats why i bought 2 PAIRS OF THEM obviously didint solve my issue

Parcel went missing. Received an email saying delivered to brown bin but no card through the door and obviously had gone to a different address as it was nowhere to be found. I didn’t confirm a ‘safeplace’ so unclear why left in a bin as well. Contacted Nike about it, they made me wait 10 days then received a vague email saying a refund is denied. So I’m out £161 and have no product. It isn’t the consumer’s fault when deliveries aren’t fulfilled. Tried to call Nike a few times but the automatic AI voice assist kept prompting the wrong information and twice I ended up being put through to Nike SA instead of Nike UK so had to hang up. An absolute joke of customer service

Dear Nike Executive Customer Relations Team,

I am submitting this formal complaint regarding the handling of Order C01585637823 and the unacceptable level of customer service I have received.

Immediately after placing my order for two pairs of shoes, I attempted to cancel one pair that I no longer wanted. I was informed that because more than 15 minutes had passed since the order was placed, cancellation was not possible and I would need to wait for delivery and then return the unwanted item.

I followed Nike’s instructions and returned the shoes. However, more than two weeks have now passed and I still have not received my refund.

During this time, I have contacted Nike Customer Service on numerous occasions. Every interaction has resulted in the same response: that an investigation is ongoing. No one has been able to explain what has happened to my return, provide a realistic timeframe for resolution, or offer any meaningful assistance.

From my perspective, Nike has either lost the returned item or failed to process it correctly. Regardless of the internal issue, it is unreasonable to expect a customer to wait indefinitely for a refund while repeatedly receiving generic responses.

What is particularly disappointing is that I have been a loyal Nike customer for more than 20 years. Throughout that time I have spent thousands of pounds on Nike products and have always trusted the brand. This experience has completely undermined that trust.

I find it unacceptable that:

* I was unable to cancel an unwanted item shortly after purchase.
* I was instructed to return the item instead.
* The returned item has apparently gone missing.
* More than two weeks later I am still waiting for my refund.
* Customer Service has been unable to provide any meaningful update or resolution.

I am requesting:

1. An immediate update on the status of the investigation.
2. Confirmation of when my refund will be processed.
3. A review of how this case has been handled by Nike Customer Service.

If this matter is not resolved promptly, I will consider escalating the issue through my payment provider and submitting a formal complaint to the relevant consumer protection authorities.

I sincerely hope Nike will resolve this matter quickly and restore my confidence in the brand.

I look forward to your urgent response.

Kind regards,

Marcin Sowinski

Order Number: C01585637823

The worst customer service. I tried returning some running shoes that had bad quality (the fabric on the outside of the shoe started tearing after some months of light use) and the employee that assisted me mixed up the email. Now after sending the shoes the customer service doesn't want to help and blames that I mixed up the email. Of course I never received the refund! Never buying anything from Nike ever again!

Had a pair of vomero plus bought for me for a birthday pressie. Needed a half size bigger, spoke to Nike, raised return & was sent return’s label. Sent the parcel off & it was delivered back to Nike as per the DHL tracking details, a few days later. However, Nike refuse to accept the parcel was delivered & will not refund me.
I will never shop with them again. I am furious as my whole family has shopped with them for years..

Good quality for the design, always in top