Nightline Group Reviews 

Horible service, lost parcel, time wasters. Get away from this company!!!

Have been waiting weeks for delivery. Tracker i got from company i got was ups.. chased them for a week. Told last Saturday its actually with nighline part of ups. Past 4 days Nightline i called them.. all they say all we we can do is email escalation. It goes to manager for their report for depot.. every day i was told it scanned will be there tomorrow. They say we will call ya back. Never happens.today told it scanned everyday but dont know why its not being sent out.. gas is i get a delivery last week of a package i ordered abroad. From nightline.. same finglas depot.. but couldn't bring package from weeks ago.

Nightline delivered my parcel to the wrong address and allowed the wrong person to sign for it. Disappointing.

Nightline stilling parcels during coronavirus . do not send parcels as some of them are getting missing ,

This company has no professionalism.I had to deal with them twice and could not get my item delivered for 3 days in both instances. Driver returned the package to depot undelivered. Did not answer phone calls and was ignorant.

Wish there was a way to rate this company -1. Drivers are not even bothering to leave depot, lying about not being able to contact you, customer service is rude and useless. How this company is even still operational?

Honestly I couldn't believe to receive my parcel so quickly and with no surprise.. but it happened... so thank you!

If I could give zero stars I would. Package due over a week ago and still has not arrived. Have called nightline on 3 occasions and been assured it will be delivered the following day. It has not been loaded onto a van for a delivery since last Thursday and when I rang yesterday querying why it was still delayed I was told they were having trouble finding it in the hub!!!!!! I was promised a call back when they found my parcel (a samsung s20) and am STILL waiting for the call. The stress and anxiety this is causing is massive given the hard earned money that was spent on the phone! I have never experienced such bad customer service!!!

Every time I order from a website that uses nightline the driver refuses to deliver to our house, without giving a reason, then drops the package at a shop 15 minutes away from the house

I wish there was an option for zero Star. Would not in a million years recommend to anyone. Customer service very bad to say the least and you need to work hard to get through it as well, I wasnt able to reach them by phone at all, only email. Then talk about transparency. I won't go into detail as this would be very long. Just an advise AVOID this company if possible

Shockingly bad really, lies from delivery driver and then customer service. In the most recent email they stated that they were glad that I had received my parcel finally: I have not received my parcel. Boggles the mind

They don't even deserve 1 star.
I had a package scheduled for delivery today. Contents value is roughly €1000. The driver left it a neighbour's house about 1 km away, I don't really speak to said neighbour, so quite awkward to get it from him.
No phone call to tell me it was left elsewhere. My number and Eircode are on the package and DPD had no problem finding me yesterday.
Not the first time a driver has done this, couple of months ago a Nightline driver calls me to tell me he has dropped my package somewhere and that he rang me previously and couldn't get through which was a lie.

Tracking said delivery was attempted and card left - lie #1

Called Customer Care and updated address, lady said they would deliver next day, lie #2 returned to Eir

Why do Eir use them when they clearly are bad at delivering parcels?

Very bad service I waited in all day for a package driver was given my Eircode and mobile and home numbers, the driver didn't even call to say he wouldnt be arriving with parcel.
Other couriers never had issue with finding my property with Eir code.

Worst delivery company I ever had to deal with.
Expected delivery on a Friday and no one showed up. Then again on the Monday and Tuesday Apparently they were not able to complete delivery...
I was at home, no one called me or rang at my apartment.
Seems like they just leave if you are not outside when they come (and they dont let you know at all).

Stay away at all costs if you want to receive your package.

Terrible!!! My package was meant to arrive on Monday, and was returned to depot with note that they cannot locate the property because their system is down. Next working day I was waiting for the package, and was returned to Depot again, saying that it has been misrouted. I called Nightline and they disconnected while I was speaking. They said 'okay, bye' and disconnected. When I tried to ring again no one picked up my call. TERRIBLE SERVICE. Never again!

They've messed up my deliveries more times than I care to remember.

A big shout out to the unacceptable NIGHTLINE delivery driver who put the MacBook Pro we ordered online into our recycling bin without our prior knowledge or permission. ON RECYCLING DAY. NO phone call, NO text, NO email to say they were coming. Bin emptied, computer completely DESTROYED. 4 months later, and delivery company still not accepting responsibility. €1642 in the bin!!! 😡😡
DO NOT USE NIGHTLINE DELIVERY GALWAY!!!!

Worst company I have possibly ever dealt with.
Lie about drivers coming to premise.
Lie about them re attempting.
Poor attitude of support staff, unhelpful and set the poor standards across the company it seems.
Staff called driver who said would collect.
Driver never showed up. Called staff again and driver said he refuses to collect and deliver the parcel.
Not to mention nightline saying that purchasing from their partner company nightline direct that their own website send u to is not the same company.
Absolute joke. This company needs to get its act together.
AVOID!!

I have a parcel to be collected 2 days ago. Still no one has arrived. When you ring the phone the girls are so ignorant. I don't know how they got the job. They just passed it on to somebody else. They said they called well, I have CCTV that shows you never called. Then they said, oh, sorry he couldn't call. Today is the last day for my parcel to be. Delivered so I can get a refund I have just lost €450 because of this company. I recommend you stay away from them. Not to be trusted. Disgraceful customer service overall probably one of the worst companies I have ever dealt with in my life. My advice to you. Don't even bother ringing them. And no apologies whatsoever laughed down the phone.