Nightline Group Reviews 

I purchased a secondhand item in the UK for £37. I paid £13.50 duty and £16 postage. UPS tried to charge another €32 and when I informed them that I had paid my dues they tried to charge the seller £32. I threatened legal action and lo and behold they decided to deliver. The driver was rude, aggressive and threatened to take the parcel away when my wife reprimanded him for striking the glass in my front door with his keypad thingy. These are a shower of thieving gangsters. Regulation for theses type of pirates is long overdue.

Pity there is no minus stars.
There service is a disgrace. Have been trying to get through to their customer service after a parcel went missing. Waiting 2 hrs on the phone now and a further 3 hours during the week.
They say it an award winning company...my Ar*se.

Delivered on right day and to right estate and right number. However, this was a valuable package gave it to the wrong road, wrong name and who signed for it. Little girl appeared at my door in evening and said think it was for us. There are six houses on estate with same number. Good job they were honest and took the time to go round.
Well Done Driver!!!

Rudest Customer service agent. Asked for her name and she said Eilish. Would not let me speak. Kept talking across me. Would not listen to anything but kept talking aggressively over and over. Asked several times to speak with somebody else but she said nobody was available. Tried to explain I did not want to speak with her and asked for a call back to discuss the issue. No call back. Issue was resolved by the delivery guy. No follow up call or no customer service at all. Some serious customer service training needed when taking calls.

There is an issue with the Nightline "Eir equipment returns" form. We rang to discuss this as the field on the form isn't set up correctly.

It asks for an Eir account number but then shows a validation error stating you must input a mobile number or email address. We tried to explain this to an incredibly rude custom service rep for Nightline and she told us the issue was on our side. Its an issue with a form on your site. We have the correct info and we were offered zero help. Worst customer service in a long time.

Tracking doesn't work, no idea when my package will arrive or where it may be...

They we’re a great service. I order a set of Samsung galaxy buds+ And they came within a one day. I would definitely
recommend this delivery company

7 times getting things delivered by nightline and never have they been on time, took days off work and they never arrived, rude phone staff, rude drivers, had camera installed on the house and watched them back for 3 of the deliveries when they never even showed up and when talking to the staff on the phone they said the driver said he was here but never was which camera showed proof, Iies and more lies never again

So I had ordered two items a week ago and was told they'd be delivered such a day, the items came seperately due to Covid I believe, grand, I was leaving my house one day and found a package sitting on my doorstep, I live on the main road so anybody could have taken them, I waited until the second package came to ring them and left the house the next day, another package sitting on my windowsill. I was infuriated, I rang head office and they put me through to the driver, he was appauling, claimed to have rang my phone numerous times, rang the doorbell numerous time but it's not true because I was in the sitting room both days. Disgraceful.

This may be the single worst courier service I've seen in operation. It would seem that the business model is fairly straightforward- deliver parcels to the correct place at the committed time. Yet in every interaction I've had with this company they have repeatedly committed to delivery dates and failed to deliver. In the "track my parcel" link there are repeated entries for things like "unable to locate" despite having an EIR code on the address, "No phone answer" despite never having made a call, "No one home" despite never actually knocking on the door. No one answers the phone from customer service. I have no idea why a company would entrust this company.

After my package appeared delivered on online tracking I did a search on UPS/Nightline and to my horror saw all the negative reviews of the company's. This was stressful! I presumed the worst from the outset and that my parcel was lost for good or even swiped by the delivery guy! After calling UPS call line in late afternoon and hopping from section to section a nice lady there contacted, via email, the depot in Little Island, Cork with my details and told me someone would call me within the hour. I received a reference number for my query.

I was so worried I couldn't wait for callback and as I live within 5km of the depot I decided to drive there and inquire further. I expected to be confronted by trolls and hob-goblins here(as some reviews would have you think) and was prepared for a confrontation that didn't arise. I was met by a very polite and pleasant young lady, I informed her of my situation and she was aware of the case from the email she'd received from the call centre. She immediately told me that my package had been sent to Nightline and put in the incorrect delivery van and she had emailed and called them. She told me to call in there(they are located 500m away from UPS). When I got there the lady in the office told me that the package had already been retrieved and put onto the correct van which had left the depot(5pm by now). If it had been there I could have taken it home then but it arrived the following morning regardless without problems. It shipped from the Netherlands and was delivered within 6 days. I had been preparing myself for the worst followed by bad reviewing on trustpilot but am surprisingly happy with the way the whole thing was handled. The delivery driver was a gentleman, apologised for the delay although he wasn't to blame. I reviewed both UPS and Nightline and took a point from each, for UPS it was for the 1 hour holding on their customer service call and for Nightline it was for losing it in their depot. Thankfully this review ends well.

5th delivery in a year with these lying clowns, never gets delivered and always make out the 'tried but nobody home' then you ring they swear that driver attempted delivery even though you were there all day, then admit they are full of crap when they hear you have a camera!

I was waiting for parcel for over a week. Called them every day and was told that i Will receive it next day. Still did not receive it. Avoid this as you can this is bs. I wonder how can Eir cooporate with these ignorants.

Worst parcel courier do not use avoid they lost my parcel since December 22nd and will issue a refund from source avoid like the plague

Great service, it said next day delivery and they were true to their word

Parcel Motel Nightline are holding tens of thousands of Euro belonging to its customers and refusing to refund even the smallest amounts. This is fraud

Terrible company. 'Next day' delivery for 18th Dec arranged. 19th Dec I got a message asking for my eircode and that the delivery would be that day. No delivery or update. Checked the website and was down as 'driver failed to deliver'. Its xmas period so it wasnt a huge surprise, but expected it to be delivered 21st. Heard nothing until 23rd when I received a call asking (again) for my eircode. The driver said he would be there later. No update then at 6pm I checked the website and was updated as 'no one home. Calling card left'. This is total BS as I was at home the whole day waiting for the delivery and no card was left. I called the driver back and he did an embarrassing effort to say he wasnt from Nightline.
Dont use this company. I cant understand why companies use these shower of wasters given the terrible reviews one here. It damages a company's reputation to be associated with them.

The worst and most stressful experience !
I don't need to say much as their reviews says it all ! but I have ordered a parcel 3 weeks ago which got lost ! I was told 4 times that they will get back to me & just before christmas the parcel was lost ! there is no customer service experince what's so ever ! They are rude not apologised even once while also blaming the company who they deliver for ! I do understand the hassle before chistmas but this hasn't happened just once and it is not a professional experince at all !