NEXT LEVEL UK Reviews 

513
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and wide range of products, often describing items as well-made, robust, and beautiful. Many highlight the efficient ordering process and the prompt, well-packaged delivery, frequently arriving quicker than anticipated. The service is also highly regarded, with helpful staff and an easy-to-use website, encouraging numerous repeat purchases. However, some people mentioned experiencing issues with delivery, including delayed or misdirected packages, and items being damaged in transit or not received. A few other people also felt that product quality could be inconsistent, citing manufacturing errors, items not matching descriptions, or arriving chipped, damaged, or poorly constructed. Additionally, some customers reported difficulties with customer service when trying to resolve these issues, noting unhelpful responses or problems with identity verification.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items as well-made, good... See more

Quality

Customers consistently note positive experiences with quality, praising the amazing craftsmanship and... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Order

Reviewers mention positive feedback about their orders, with many expressing satisfaction and stating they... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing helmet. My son is absolutely delighted with his stormtrooper helmet. It's perfect for any fan. He can't wait to go to our local comic con now. Fast delivery. Will definitely order again.

Rated 5 out of 5 stars

Easy to select and order the product. The delivery was prompt and very well packaged. When the lightsaber arrived it came with loads of free things including an excellent hard carry case. The Darksabe... See more

Rated 5 out of 5 stars

Saw and decided to impulse buy a product for my nephew. Ordered it on Sunday 21st and it arrived on Tuesday 23rd December (expected to take longer with it being so close to christmas). The product def... See more

Rated 5 out of 5 stars

The wide range of products is simply amazing; it has something for everyone. The quality of products sold is first-class, and the customer support team is extremely helpful and friendly. I recommend t... See more


4.4

Excellent

TrustScore 4.5 out of 5

513 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(513)

193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

I ordered the warden lightsaber from them and it came in 3 days, although the blade was verry slightly dinted they were willing to replace it verry quickly.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Honest Helmets.

Everything about my purchase from Next Level UK went without a hitch.
Communication was honest and transparent, pricing and the product was the best on the market and delivery was first class.

12 March 2026
Unprompted review
Rated 1 out of 5 stars

I have not received my package

I have not received my package. I have spent over €300 euro on a sword I have not received. I have not received my sword as the package has been held awaiting my identity verification, which I was told was completed at the event I purchased the sword at and I am unable to complete the verification online. I have made several attempts to ring your company and all phone calls were unanswered. I would be very appreciative if I heard back about my order.
My order reference number is #11287.
Thank you for your time.

13 March 2026
Unprompted review
Rated 4 out of 5 stars

Quality

The price, service and delivery was great. I got a tanto and its deadly, only problem is that the sheath is leaving small marks on the back of the blade but other than that its perfect.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

I bought a damaged Star Wars helmet to…

I bought a damaged Star Wars helmet to see what the damaged section products were like. All I can find wrong is a couple of scratches on he top of the helmet. The product is very sturdy with good padding on the inside. It’s a little on the small side but it might just be my head being big.
I’ll definitely be buying again.

9 March 2026
Unprompted review
Rated 4 out of 5 stars

The axe I ordered arrived quickly and…

The axe I ordered arrived quickly and well-packaged. The reason my rating isn't 5 stars is that the axe is slightly different from the reference image on the website. The runes aren't blue, and the axe handle doesn't have the same gold details as the one on the website. I asked about this via email, but they never responded, so this is my opinion and rating.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

update on the lightsaber nunchaku they…

update on the lightsaber nunchaku they now expect me to pay another £30 for a replacement product even after I have already spent £80 on them in the first place only for them to break on the first try with them, they said they have sold loads of these without any issues, that's fine and good for those people, mine are obviously a faulty product even after sending out new buttons the same problem has happened again, all I want is either my money back or a replacement pair that are not faulty

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, fast delivery, amazing quality.

I ordered a Luke Skywalker Bespin Combat Lightsaber. I was sceptical at first but the quality is amazing. Really tough and durable.

Easily one of my new favourite websites

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Just perfect

The katana looks gorgeous, feels robust, strong, amazing in all details. It is a great hand forged piece for display and collection. I love samurai culture since I was a kid and it was about time for me to present myself with something so professional.

27 February 2026
Rated 1 out of 5 stars

Provided online ID and they still…

Provided online ID and they still wouldn't send it

28 February 2026
NEXT LEVEL UK logo

Reply from NEXT LEVEL UK

We take all reviews seriously, however this review does not accurately reflect what occurred.

For age-restricted products, UK law requires us to verify the identity of the purchaser before dispatch. The identification that was provided did not match the customer who placed the order, and instead appeared to belong to a different individual. Because of this discrepancy, we were legally unable to fulfil or dispatch the order.

These rules are in place to comply with UK regulations regarding the sale and distribution of age-restricted items, and we cannot make exceptions under any circumstances.

We contacted the customer explaining the issue and requested valid identification that matched the order details. Until this requirement is met, we are unable to process the shipment.

We always aim to resolve issues quickly and fairly, and we remain happy to assist if the correct documentation is provided so the order can be processed in compliance with UK law.

Rated 5 out of 5 stars

Good shape and appearance

Good shape and appearance. It arrived packaged well. My son has fashioned a strap inside to secure it to his head.
He is very happy with this product

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

My experience was made great by seeing my son's eyes shine with such happiness and love and excitement at receiving his favourite anime characters weapons, I have ordered before and will definitely order in the future, easy to use site, delivery can vary but is usually quick. My son has almost completed his collection of replica katanas. Soooo many thank you's xxxx

14 February 2026
Unprompted review
Rated 5 out of 5 stars

The swords I ordered are great quality

The swords I ordered are great quality, much higher than I expected at the price point they are!
Delivery was quick and the packaging was good.
Cant wait to use the swords for cosplay!

20 February 2026
Unprompted review

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