Never Fully Dressed Reviews 

19,949
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,420 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the unique and high-quality clothing, noting the beautiful designs, vibrant colors, and inclusive sizing that make them feel special. Many appreciate the excellent customer service, describing staff as friendly, helpful, and efficient in their support. The delivery service is also frequently highlighted for being super quick and arriving with beautifully packaged items. However, some customers also noted issues with customer service responsiveness, reporting delays in replies or concerns being ignored. Additionally, a few other people felt that certain items did not suit them or had sizing discrepancies, leading to returns.

What people talk about most

Product

Customers had positive experiences with product, often praising the spectacular, unique, and high-quality... See more

Quality

Customers consistently note positive experiences with quality, praising the spectacular, unique, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Order

Users describe ambiguous interactions with order, with many customers expressing frustration over lost or... See more

Customer service

Consumers find customer service to be positive, with many praising the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, I am very satisfied with this dress! Everything looks exactly as pictured. I bought a US size 4 and 6 to compare sizing. While I am usually a size 4, I lean more pear shaped and can sometimes... See more

Company replied

Rated 4 out of 5 stars

Great blouse I ordered after seeing it on This Morning however when it arrived it had a hole in the front section. I contacted the company and whilst they came back to me quite promptly I was only off... See more

Company replied

Rated 4 out of 5 stars

I ordered two beautiful dresses that arrived as promised. Unfortunately had to return as sizes were wrong. Process of return was easy and smooth and company was helpful in keeping me informed re the... See more

Company replied

Rated 5 out of 5 stars

I only recently discovered this brand when I was shopping on a trip to Cambridge. I bought an outfit in the boutique I visited. I have since discovered the NFD website. The first dress purchased onli... See more

Company replied


Company details

  1. Clothing Store
  2. Women's Clothing Store

About Never Fully Dressed

Written by the company

The fashion brand that makes you feel as amazing as you are... ✨ Fun colour palette, exclusive prints and impressive quality in sizes (UK 6 - 24) (US 2-20). NFD is the home of multi-wear, check out our famous styling videos on Instagram! SHOP NEWNESS SHOP DRESSES SHOP NFD CLASSICS NFD LOYALTY NFD INSTAGRAM CONTACT NFD

Never Fully Dressed

Written by the company

Fancy earning points while you shop?! Sign up to our loyalty programme to earn points & NFD vouchers!
We reward our lovely customers with our impressive Loyalty scheme! Sign up today and start earning points to spend online & in-store 💞

We ship worldwide 🚀✨

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙
NFD prioritise every order and ensures a fast dispatch process. Our customer support is available 6 days a week via Live chat & WhatsApp to support with sizing/styling and more 💕

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(19,949)

1,476 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not a great 1st experience

Quick delivery and got 10% off however the skirt was too big. Couldn’t do an exchange because it wasn’t the same price as online. Had to wait nearly 2 weeks for my credit note to re-order it. Had to pay full price as it said my new customer code had been used! Even had to pay another postage cost so the skirt ended up costing me much more than it should have! Not great first experience!

18 June 2026
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Reply from Never Fully Dressed

Hi, thank you for your feedback, sorry to hear this was your experience. I have passed this on and hopefully we can make this smoother for next time 🌟

Rated 5 out of 5 stars

Store in the village is excellent size inclusive

I was at your store in nyc the staff was amazing . I love that they wear the clothes ,so you can see how stuff looks like on .Makes you want to buy what they are wearing . The staff at store were super helpful and accommodating. I love how all the pieces are so bright and the sizing is excellent . Will continue to shop there from now on .Your size inclusivity is beyond compare , fluffy girls have money to spend and we want to look nice and trendy .

18 June 2026
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Reply from Never Fully Dressed

Hi Doris, we love this, thank you for sharing ❤️ I have passed onto our NYC team, they are the best!

Rated 5 out of 5 stars

I would highly recommend any item from…

I would highly recommend any item from NFD amazing quality. So much choice and stunning designs!

Every item I own makes me feel confident and classy!! 🙌🏻😍

18 June 2026
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Reply from Never Fully Dressed

Love love love Dionne, thank you for sharing such a lovely review ❤️

Rated 1 out of 5 stars

Unfortunately you sent the wrong size…

Unfortunately you sent the wrong size plus your sizes are not consistent

17 June 2026
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Reply from Never Fully Dressed

Hi Denise, thank you for your feedback. I can see that you have ordered the same size in the matching set, could you let us know which size was sent incorrectly so that we can resolve this for you. We have a sizing guide available on product listings, hopefully this helps for next time ♡

Rated 5 out of 5 stars

My experience is always great I live in…

My experience is always great I live in jersey still always quick delivery and easy returns if size is wrong .iv been shopping with NFD for a long time now I love there cool sexy vibe colours styles always ahead of the game! With shapes prints etc a really great all round company always exciting can’t wait to go out Saturday evening to wear my latest buys 👌👍😜💜

18 June 2026
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Reply from Never Fully Dressed

Ah this is the best Karen ❤️ thank you for sharing & for being part of our NFD community, we are very lucky

Rated 5 out of 5 stars

NFD clothes are unique and exciting

NFD clothes are unique and exciting. I anticipate new stock like a child looking forward to Christmas! Beautifully made, they are inclusive of all ages and sizes. The dresses, blouses and other coords .ake me feel special when I wear them and get great comments xxx

18 June 2026
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Reply from Never Fully Dressed

Karen, we LOVE this ❤️ What an amazing review, thank you for taking the time to send, I have shared with the wider team too!

Rated 2 out of 5 stars

Awful fit

Awful fit, quality and a price that does not match. Have returned my order but received no confirmation via NFD about the status of my return despite sending the order back nearly a week ago now. Don’t buy if you can avoid it.

17 June 2026
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Reply from Never Fully Dressed

Hi Karen, thank you for taking the time to feedback. Sorry to hear this, as one of our best selling styles we are sorry this didn't work for you.

I can see your refund was issued on the 3rd July with email confirmation sent over, please do let us know if this isn't received 🌟

Rated 2 out of 5 stars

Disappointed to find the matching suit…

Disappointed to find the matching suit of striped shorts and shirt set was a different tone of red colour when received!

17 June 2026
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Reply from Never Fully Dressed

Hi Kirsty, thank you for your feedback, sorry to hear this. We would love to review further if you are ok to share images to love@neverfullydressed.com

Rated 5 out of 5 stars

I have been buying Never Fully Dressed…

I have been buying Never Fully Dressed this past few years and everyime I wear their clothes someone asks where I got it from so NFD has amassed loads of new customers from me... Their clothing outshine any other clothing brand... Amazing💕... Have just dealt with customer service due to missing item and they have been fantastic replacing my order immediately... Thank U NFD...U R the best *****

26 June 2026
Unprompted review
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Reply from Never Fully Dressed

ahhh this is so kind, our community are truly the best, we are very lucky ❤️ thank you for sharing an amazing review

Rated 1 out of 5 stars

Dodgy refund system

If I could give zero stars I would. I ordered 4 items and returned all of them on the same day due to quality. All 4 dresses were sent back in the same package, a week later I only received a refund for 2 dresses as they claimed they only got 2 back.

Given that all 4 were in the same package, I am not sure how that is possible. They ask me for proof of weight which I don't have as it was an in post return.

Then they stop replying to my emails and have opened an investigation before they refund me the reaminder. I can see other customers have experienced the same, partial or delayed refund, something is certainly a bit fishy and now we have to wait and let them hang onto our money whilst they investigate their frankly dodgy warehouse return process.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

NFD quick and easy refunds

I ordered the Studded T Shirt in white, it was beautiful. However, the tag on the side (under armpit) made a tiny hole in it. I got in touch with NFD Customer Service, and was given options to either return the item and get a full refund, swap the item, or get a partial discount. I returned the T Shirt and got my refund very quickly. After a week I decided that I will order the studded T Shirt again but in smaller size, as have not found a tee as got out there in terms of style. The new T Shirt had the same problem when it arrived. This time I asked for a partial refund and Customer Service sorted it very quickly once again. Lovely and genuinely willing to help. Thank you.

22 June 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Ana, sorry to hear this when it comes to the studded t-shirts, I have passed this onto our dispatch teams to review. Glad to hear everything was sorted for you and thank you for taking the time to send a review ❤️

Rated 2 out of 5 stars

I am waiting for customer services to…

I am waiting for customer services to respond to me - I’ve been trying all week…
You sent me one incomplete response and I’ve been contacting you ever since to send this dress back before I go away.
I’m really disappointed not to have heard from you. I’ve emailed 3 times now and messaged on you Facebook messenger with no response to date - now I’m trying here.
It’s actually too late for me to return the dress before my holiday now - I just wanted to return it and get my money back …

25 June 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Emma, thank you for your feedback. I am unable to see your email to our Customer Service team. Happy to review your refund as you were within the returns window, can you please email love@neverfullydressed.com

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