Never Fully Dressed Reviews 

19,950
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,420 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the unique and high-quality clothing, noting the beautiful designs, vibrant colors, and inclusive sizing that make them feel special. Many appreciate the excellent customer service, describing staff as friendly, helpful, and efficient in their support. The delivery service is also frequently highlighted for being super quick and arriving with beautifully packaged items. However, some customers also noted issues with customer service responsiveness, reporting delays in replies or concerns being ignored. Additionally, a few other people felt that certain items did not suit them or had sizing discrepancies, leading to returns.

What people talk about most

Product

Customers had positive experiences with product, often praising the spectacular, unique, and high-quality... See more

Quality

Customers consistently note positive experiences with quality, praising the spectacular, unique, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Order

Users describe ambiguous interactions with order, with many customers expressing frustration over lost or... See more

Customer service

Consumers find customer service to be positive, with many praising the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, I am very satisfied with this dress! Everything looks exactly as pictured. I bought a US size 4 and 6 to compare sizing. While I am usually a size 4, I lean more pear shaped and can sometimes... See more

Company replied

Rated 4 out of 5 stars

Great blouse I ordered after seeing it on This Morning however when it arrived it had a hole in the front section. I contacted the company and whilst they came back to me quite promptly I was only off... See more

Company replied

Rated 4 out of 5 stars

I ordered two beautiful dresses that arrived as promised. Unfortunately had to return as sizes were wrong. Process of return was easy and smooth and company was helpful in keeping me informed re the... See more

Company replied

Rated 5 out of 5 stars

I only recently discovered this brand when I was shopping on a trip to Cambridge. I bought an outfit in the boutique I visited. I have since discovered the NFD website. The first dress purchased onli... See more

Company replied


Company details

  1. Clothing Store
  2. Women's Clothing Store

About Never Fully Dressed

Written by the company

The fashion brand that makes you feel as amazing as you are... ✨ Fun colour palette, exclusive prints and impressive quality in sizes (UK 6 - 24) (US 2-20). NFD is the home of multi-wear, check out our famous styling videos on Instagram! SHOP NEWNESS SHOP DRESSES SHOP NFD CLASSICS NFD LOYALTY NFD INSTAGRAM CONTACT NFD

Never Fully Dressed

Written by the company

Fancy earning points while you shop?! Sign up to our loyalty programme to earn points & NFD vouchers!
We reward our lovely customers with our impressive Loyalty scheme! Sign up today and start earning points to spend online & in-store 💞

We ship worldwide 🚀✨

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙
NFD prioritise every order and ensures a fast dispatch process. Our customer support is available 6 days a week via Live chat & WhatsApp to support with sizing/styling and more 💕

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(19,950)

1,476 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love their clothes

Love their clothes, the quality and design. Probably one of my favorite brand at the moment.
Most over, the customer care is super reactive and helpful 🫶🏼

6 July 2026
Unprompted review
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Reply from Never Fully Dressed

Hi Julie, such a lovely message to receive, thank you for taking the time to share, we love 🌟

Rated 5 out of 5 stars

Fab clothes

Fab clothes
Love everything I have bought from this store

18 June 2026
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Reply from Never Fully Dressed

Yah Janine, we love this. Thank you for your continued support and sharing your review with us 🌟

Rated 5 out of 5 stars

My dress arrived promptly and without…

My dress arrived promptly and without any drama . The garment is just beautiful , the fabric is soft and drapes well . The dress is true to size and very comfortable to wear . Being 5ft 4 , 62kgs I decided to go a 12 (for bust area) and I’m glad as a perfect fit . I cannot wait to wear my dress at the daughter’s wedding in September .

18 June 2026
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Reply from Never Fully Dressed

We love this, thank you for taking the time to share your review. Perfect dress for such a special occasion 🌟

Rated 2 out of 5 stars

Looks Great, Disappointed with the Craftsmanship

The outfit is very beautiful, and the color is gorgeous. However, I was disappointed with the finishing quality. Some of the stitching on the straps and the pants was already coming undone when it arrived, and the entire outfit was delivered completely wrinkled. At this price, I expected much better quality.

18 June 2026
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Reply from Never Fully Dressed

Hi Anais, thank you for your feedback and kind words. Sorry to see your point regarding the finish. We would be happy to review further if you could send some photos to love@neverfullydressed.com 🌟

Rated 5 out of 5 stars

Trouser and top Co-ord

Lots of beautiful items to choose from on the website. Choose the brown/blue trousers and top for a birthday celebration. Lovely and comfortable was a little expensive but it’s great quality and the top can be worn as a skirt so versatile too.

18 June 2026
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Reply from Never Fully Dressed

Hi Tracey, this is lovely to hear thank you for your review ❤️

Rated 1 out of 5 stars

I wasn’t happy with the material of my…

I wasn’t happy with the material of my item, quite poor standards for the money it cost.

18 June 2026
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Reply from Never Fully Dressed

Hi Genna, sorry to hear you wasn't happy with your item, this is one of our best selling dresses in a mini style ✨ Hopefully something can work for you in the future

Rated 5 out of 5 stars

always prompt and responsive

always prompt and responsive.
gorgeous clothes

20 June 2026
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Reply from Never Fully Dressed

Thank you Jackie, this is great to hear ❤️ thank you for taking the time to share your review

Rated 5 out of 5 stars

Beautiful clothing

Beautiful clothing, fits to size and delivery was very prompt.
Will be buying more from this company.

17 June 2026
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Reply from Never Fully Dressed

Yah! Thank you Julie, so glad to hear and look forward to seeing you again ❤️

Rated 5 out of 5 stars

Love the patterns and the sizing

Love the patterns and the sizing. The designs are flattering with plus sizes. Always feel great in a NFD outfit

18 June 2026
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Reply from Never Fully Dressed

Love this ❤️ thank you for taking the time to send such a lovely review

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery, dress fit lovely, really good quality.

17 June 2026
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Reply from Never Fully Dressed

So glad to hear this Sophie ❤️ thank you for taking the time to send a review

Rated 2 out of 5 stars

Customer service was far too slow

The order went missing during the delivery process. At first there was no help. It took around a month for someone to actually help resolve the issue. I appreciate the difficulties with running a small business but the lack of customer service response was a let down.

You only find out how good customer service is when something goes wrong.

When my outfit finally arrived I loved it. But ita making me think twice about ordering again.

19 June 2026
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Reply from Never Fully Dressed

Hi Abbey, thank you for your feedback and so happy to hear you loved your outfit! Shipping issues do happen from time to time, I am unable to see your emails to check on this, I am glad your order made it to you 🌟

Rated 5 out of 5 stars

Brilliant company

Brilliant company, clothes arrive really quickly and beautifully wrapped. I always get compliments in your clothes and feel like I'm wearing something special and niche.

20 June 2026
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Reply from Never Fully Dressed

Love this Kate ❤️ thank you for being part of our NFD community

Rated 5 out of 5 stars

Prompt refund on returns

Prompt refund on returns. I ordered four dresses for an event and kept two - love the vibrant colours. The returns process for the two I didn’t want keep was easy. Will definitely shop here again.

19 June 2026
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Reply from Never Fully Dressed

So great to hear this Kim, glad you found styles you love too ❤️

Rated 5 out of 5 stars

Great unique pieces…

Great unique pieces…. Something a little bit different…thanks NFD xx

19 June 2026
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Reply from Never Fully Dressed

Thank you Lisa for being part of our NFD community ❤️

Rated 5 out of 5 stars

A great find - Never Fully Dressed

I only recently discovered this brand when I was shopping on a trip to Cambridge. I bought an outfit in the boutique I visited. I have since discovered the NFD website. The first dress purchased online from NFD is beautiful. Great quality, fits perfectly. I would recommend anyone who hasn’t tried NFD before, to discover this great brand.

17 June 2026
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Reply from Never Fully Dressed

Ah so glad you found us Emma, welcome to our NFD community ❤️

Rated 5 out of 5 stars

What a find !

Quick delivery, accurate sizing, great fabrics , individual styling couldn't want more thank you !

18 June 2026
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Reply from Never Fully Dressed

So great to hear Suzanne, thank you for taking the time to share your review ❤️

Rated 3 out of 5 stars

The images on the website did not…

The images on the website did not portray the genuine colours on the dress. The dress is MUCH more muted in real life. Also I feel the quality could be better for the price but service is great

18 June 2026
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Reply from Never Fully Dressed

Hi Aimee, thank you for your feedback and kind words, glad to hear you are happy with our service. Sorry to hear the dress didn't work for you, our images are the best representation of our styles which are also shown across video on our socials 🌟

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