Network Hardwares Reviews 1,553

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,389 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and quick responses, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that the team goes above and beyond to assist with inquiries and provide solutions. However, some customers also noted issues with product availability and delivery, with a few reporting that their orders never arrived or that they experienced very slow or no responses to their inquiries.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being helpful,... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick and efficient... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the quick, clear, and friendly answers,... See more

Service

Customers consistently note positive experiences with service, highlighting stellar and professional support.... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers report not receiving products they paid for,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I requested something that trhe company didnt have. Saiud they'd send a link over to an alternative company instead.

Rated 4 out of 5 stars

I had almost 12 hours to receive a response. Once I received it was fast. Andy is proactive and will give some other options

Rated 5 out of 5 stars

I was looking to order a specific amount that I couldn't find elsewhere to fit my needs Customer service was quickly able to determine exactly what I needed and even show me specific diagrams on ho... See more


Company details

  1. Electronics Store
  2. Computer and Accessories Store
  3. Computer Store
  4. Computer Wholesaler
  5. e-Commerce Service

Written by the company

Being a decade-long consumer of many hardware pieces, purchasing them was our Founder’s least favorite part. He was fed up with having to wait for days for the simplest of orders, and receiving delayed (if any) answers to the simplest of his questions. He felt the lack of a value-added hardware reseller in the market and rolled up his sleeves to fill it himself. Born from the desire to create change, Network Hardwares redefines the shopping experience in the hardware area. E-commerce has been the fastest-growing market in the last 20 years. We are aware that nothing is permanent except humans in an area where digitalization is quite dynamic. Based in Irvine, California, Network Hardwares has been offering fulfilled e-commerce services as a reseller of IT hardware since 2011. His longtime friend, Victor; joined him in this endeavor as the founding partner, and Network Hardwares was finally established in 2011 as a New Jersey-based reseller of IT hardware. So what makes Network Hardwares better? What is the value we add to the game? Excellent Customer Service: Since the first day, we have made it our goal to place customer service before everything. Our response time and accuracy are way above industry standards. We are the proud holder of a 95%+ customer satisfaction badge on Amazon since 2017. Wide Product Range: If you are looking for it, we most probably carry it. If no one carries it, we’re the fastest to find and deliver it. We formed partnerships with hundreds of distinguished manufacturers, to be the ultimate one-stop shop for all your IT needs. Unique Value Offer: E-commerce is in our DNA. Our vast partner network combined with our seasoned Operations team makes it possible to offer you the most competitive prices in the market. We leave no stone unturned, fulfill all orders lightning fast and do all this with a smile on our faces. In 2022, our journey took us on a new path and Network Hardwares launched its B2B operations. Now we collaborate with many companies and institutions as we do with our household consumers. Contact us to get custom quotes for your business. Fully Remote work setup: Our US-based operations have a global team dispersed across 3 continents. We cover all time zones to serve you 24/7. Carbon Neutrality: When transporting items, at Network Hardwares, we use Carbon Neutral Shipping to reduce carbon emissions from transportation. We are aware of how much Climate Change harms our world, and as our company, we care about this issue as much as we love our blue planet. Network Hardwares continues to grow with firm steps to this day. How can we help you today?


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 9% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

SCAM Warning!!!

I genuinely wish I could rate this experience zero stars. My order for a large touchscreen TV was placed with the expectation of express shipping to meet a critical business deadline.

Shortly after placing the order, I was informed of a manufacturing issue that would delay the shipment by two weeks. As this timeline was unacceptable for my scheduled conference, I immediately requested a full refund.

A company representative, Tony Turun, confirmed the refund process had been initiated, assuring me that the funds would be returned within 10 business days. This conversation took place one month ago.

It has now been over 30 days, and I have not received the promised refund. Worse, the company has entered a state of complete radio silence. I have attempted contact through every available channel:

The live chat bot is unresponsive.
Phone calls go unanswered.
Multiple direct emails have received no reply.

This is not merely a shipping error; it is a fundamental failure of customer service and business ethics. I have paid for a product I never received and have been lied to regarding the refund timeline.

My strong advice to prospective buyers is simple: Save yourself the extreme hassle and potential financial loss. Buy your equipment full price from a reputable retailer who honors their commitments. This company appears to be completely untrustworthy.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

No order recieved and poor customer service

Ordered a keyboard for my daughters birthday back in July and still no sign of it, I have repeatedly requested a refund but the company hardly ever acknowledge requests!! 3 months still no product which I paid over £90 for

22 October 2025
Unprompted review

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