nesto mortgages Reviews 

I was shopping around for lenders for competitive rates, and nesto was very quickly able to set me up with an offer. I was satisfied with their responsiveness and process.

They got back on any questions concerns or issues very quickly. They offered a good rate but after interviewing me they offered an even better one. They answered questions late in the day very quickly- the same day. In all my dealings with me they reminded me of what a customer should be treated like. When a staff member was not the appropriate person to assist me (I was clumsily trying to upload the documents to the portal) they quickly connected me with someone who could help. The product fits my needs and my budget.

Eliascha, together with his team, made a fantastic job not only during negotiation, offering me the best conditions in terms of rates than all other competitors, but also ensuring I had my mortgage approved in a very tight deadline without mistakes and providing me with all information I needed.

Absolutely fantastic throughout the whole process. I dealt with Elischa on a number of attempted purchases and finally on my completed one. The rates were better than anything offered through banks or through a variety of mortgage brokers I dealt with in person.

Throughout the process he gave clear instructions and was a great communicator.

Highly recommended.

I was having issues with my current lender and decided to give Nesto a go. They worked extremely fast to fit into my deadline and I got a far better rate. Thanks to Elischa for the great service!

Elischa was extremely helpful. He knew we were on a tight timeline and went above and beyond to help us. We are truly grateful for his efforts and I am confident he will continue to do this for all his costumers.

Communication is always the key and they did it well! Very friendly, always ready to help. They were also thorough and quick with deliveries. Truly great experience.

I'm disheartened to share my disappointing experience with Nesto as my mortgage lender. Since the commencement of my mortgage in April 2023, I've faced ongoing issues that remain unresolved despite my attempts to seek clarification and resolution. About 10 emails and more phone calls.

The disparity between my previous mortgage balance with CIBC, amounting to 603,463 CAD $, and the inflated starting balance of 606,117 CAD $ with Nesto raises questions about transparency and accuracy in their calculations. Understanding the factors contributing to this substantial change remains elusive, despite my attempts to seek clarification.

I've attempted to address these concerns with Nesto, but the lack of response or resolution is disheartening. The absence of transparency and promptness in addressing customer issues is unacceptable.

I'm open to understanding unforeseen circumstances, but the lack of communication and resolution efforts from Nesto have left me frustrated. I remain eager to resolve these issues promptly and am willing to cooperate for a satisfactory resolution.

It's my hope that by sharing this experience, Nesto can prioritize transparency, promptness, and effective communication to better serve their customers better.

UPDATE: November 17/2023 a cheque finally showed up it’s for 808.75 CAD. However, the cheque for 808.75 CAD does not account for the difference in our mortgage starting balance: 606,117 CAD - 603,463 CAD = 2,654 CAD Updating the review to 2 star. More people are now involved and I am getting more emails/calls about the situation. Hopefully I get the rest of my money soon. I will adjust the review accordingly

Adel is a caring and friendly person.
He is also willing to go over and above to make sure you have any questions answered.
Highly recommend

A very good team highly recommended Nesto to work with your mortgage. They will kept in touch with you till the end.

Elischa and Alin were a great pair supporting us for our first mortgage. They patiently answered all our questions and provided quick turn arounds based on our timeline. We especially loved that we could get everything done from the comfort of our home. I’ll definitely recommend.

It was such a great experience to work with their mortgage agent and processor. They handled everything digitally and responded back on time. Highly recommend !!!

Nesto was great to work with and Elischa was quick to respond and answered all our questions.
The online system is very efficient for uploading all the documents and made the complicated process seem simpler.
I would definitely recommended contacting Nesto for your next mortgage! Their rate is very good and they will rate match.

Explore the Excitement Best offer All This ting offer 50%Offer

Aside from the initial phone call that I missed, there has been no contact from nesto. Calls and messages were unanswered. After a month I called the general line to follow up, made 2 appointments, wasted 2 hours waiting for a call that never came. Maybe I just got assigned a bad agent, but this was a complete waste of my time. Just let me withdraw my application.

I found Nesto via online search and was lucky enough to be put into the hands of Elischa and Laura. The communication and response time was incredible. Document submission was easy. I was buying without real estate agent for the first time and was very impressed with the level of knowledge.

The whole process is clearly layed out, with helpful and friendly humans, an easy and clear web interface to use, and amazing rates when I compared to all others this summer. Thank you for the help!

Very easy and helpful and best rate i could get and not much hassle

I didn't know nesto and contacted them because their low rate came up in an online search, but found the service to be far from cut price.
As relatively new arrivals in Canada we didn't have huge experience in mortgage applications, but our advisor Elischa and processor Alin gave really clear advice and instructions and were very pleasant to deal with. Time is always of the essence with such things, but I felt supported rather than pressured. The online portal was a straightforward way to apply and upload all the necessary documents.
What could have been a stressful experience was pleasingly simple, and nesto will certainly be top of mind when we next move or want to remortgage.

Nesto claims their approvals (or decisions) take 24-48 hours after document submission. But that’s a bold-faced lie. My application has been in limbo for over a week now, and every question about timeline is responded to with more requests for documents and clarifications and even a race-based assumption! I understand the underwriting process—a bunch of pencil pushers with the collective flexibility of a mummified corpse—but that doesn’t excuse that they only ask for more info when their delays are questioned. There's no proactive effort to clarify everything all at once from the start. Delays, avoidance, more questions in poorly phrased English, and then silence until they get a bit more pressure. It’s been an entirely disappointing experience that has also tarnished my opinion of EQBank, with whom I’ve banked with since their consumer inception. I didn’t even need a positive answer, just _an_ answer in the promised timeframe.