Andre and Liam delivered our beautiful new garden furniture last week.. We had superb, attentive service… They were punctual and insisted on unwrapping everything for us, and taking away all the ru... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently purchased some garden furniture and one piece of table frame was scratched a phone call to customer service and James Uphill and a replacement had been ordered and delivery date set. No q... See more
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Absolutely delighted with our new table and chairs from Neptune! The quality is exceptional and beautifully crafted, sturdy, and exactly what we were hoping for. It’s completely transformed our sp... See more
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Nicole our kitchen designer, Darren & Jake our installers were incredible. They brought our dream kitchen to life, they formed a key part of the build, assessing progress and ensured every detail was... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
Frankland Road, Blagrove, SN5 8YG, Swindon, United Kingdom
- 01793 934011
- customerexperience@neptune.com
- www.neptune.com
4.7
Excellent
10K reviews
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Helpful and knowledgeable team
Helpful and knowledgeable team in store who went the extra mile to make my purchase very successful
28 March 2026
Unprompted review
Reply from Neptune
Thank you for your kind feedback. We're so pleased to hear our team could support you and make your experience a success. We truly appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Floral display
I was looking for help with a floral display. The lady listened and took in everything i wanted and created the most stunning display. I could never have done that on my own. All of the staff are always really happy and helpful and make it a pleasure to visit.
28 March 2026
Unprompted review
Reply from Neptune
Dear Hayley, Thank you for your lovely feedback. We’re so pleased to hear the team took the time to understand your ideas and were able to create a floral display you’re so happy with.
It’s wonderful to know you also enjoy the warm and helpful atmosphere whenever you visit. We really appreciate your kind words and look forward to seeing you again soon.
All my best, Amy at Neptune Support Office
Excellent service
We had a minor problem with our mirror. Neptune took it back with no questions and supplied a new one in next to no time. Excellent service
30 March 2026
Unprompted review
Reply from Neptune
Dear Jo, thank you for your kind feedback. We’re sorry there was an issue with your mirror, but really pleased to hear our team was able to resolve it quickly and smoothly for you.
We appreciate you taking the time to share your experience and are glad everything was put right without delay. We hope you continue to enjoy your new mirror.
All my best, Amy at Neptune Support Office
Top marks all round to Neptune
Our Neptune chair is just as gorgeous, comfortable and well made as we had hoped. It looks perfect in our cottage and complements what we already have.
Amie from the Guildford store was so helpful from the start and kept me well informed.
Sean & Josh delivered the chair with perfect timing, whilst being very polite and considerate. We could not have asked for better service from them.
19 January 2026
Reply from Neptune
Dear Sara, thank you for such a lovely review. We’re delighted to hear the chair is exactly as you’d hoped and fits so perfectly in your home.
It’s great to know Amie kept everything clear and well managed from the start, and that Sean and Josh delivered with such care and consideration. We’ll be sure to share your kind words with them all. We hope you enjoy your new chair for many years to come.
All my best, Amy at Neptune Support Office
Excellent
The coffee table purchased exceeded my expectations. It’s not only beautiful but solid and craftsmanship is flawless. The delivery experience by the 2 persons coming has been very good too regarding communication, punctuality, assembling and taking away the packaging.
The only tiny thing it could have been improved, it was that I asked for the wood care product to be added to my order after purchase (obviously being invoiced for it) to avoid extra shipping cost but it was never addressed.
Now I am looking forward to purchasing a dinning set in the coming months.
19 March 2026
Reply from Neptune
Dear Maria, thank you for your thoughtful review. We’re delighted to hear the coffee table exceeded your expectations and that you were pleased with both the quality and the delivery experience.
We appreciate you highlighting the issue with adding the wood care product to your order, this is helpful feedback, and we’re sorry it wasn’t handled as it should have been. We’ll make sure this is reviewed with the Customer Experience team.
We hope you love your next order and if you need any support with ordering your dining set then do reach out to us.
All my best,
Amy F
A dream kitchen come true
Nicole our kitchen designer, Darren & Jake our installers were incredible. They brought our dream kitchen to life, they formed a key part of the build, assessing progress and ensured every detail was to perfection, making onsite tweaks to ensure everything came together which was extremely rewarding. Thank you!
27 November 2025
Reply from Neptune
Dear Manie & Sarah, thank you so much for taking the time to leave a review, I'll be sure to pass on your comments to Nicole, Darren & Jake. Thanks again and we hope to see you soon, Chris.
Beautiful store, wonderful shopping experience
Visited the wonderful Neptune store near York. It’s a large, lovely store housing many of Neptune’s beautiful products laid out in room settings allowing you to both experience the products but get ideas for your own home. It allows you to see, touch and experience the quality and craftsmanship of items which, at first sight online, may appear expensive, but when seen “in the flesh” you appreciate what you’re paying for.
We arrived on a cold, wet, blustery morning and were greeted by a lovely member of staff offering us a tea or coffee to warm us up. Nothing is too much trouble to the staff but they don’t pressure you in any way.
My husband and friends laughed at how much I enjoyed visiting until they visited themselves and now agree that it’s a wonderful retail experience full of beautiful goods and good old fashioned polite and friendly service.
Highly recommend it!
27 March 2026
Unprompted review
Reply from Neptune
Dear Jean, thank you for such a thoughtful and detailed review. We’re delighted to hear how much you enjoyed your visit to our York store and that the room settings helped bring the quality and craftsmanship of the pieces to life for you.
It’s especially lovely to know the team’s warm welcome helped set the tone for your visit on a cold morning, and that their approach made you feel comfortable and unpressured throughout. We really appreciate your recommendation and hope to welcome you and your friends again soon.
All my best, Amy at Neptune Support Office
I love visiting
I love visiting. There is always a warm welcome at the Mickle Trafford store, and staff are incredibly helpful and friendly, as well as very knowledgeable. The store is tranquil and calm and lovely to browse around. In essence a wonderful experience, with a wonderful team of people to help make the experience a very pleasant one.
27 March 2026
Unprompted review
Reply from Neptune
Thank you very much for your lovely review of our Store, we hope to see you again soon and wishing you a Happy Easter.
Excellent quality as usual
24 March 2026
Reply from Neptune
Dear Annabel, thank you for your kind feedback. We’re really pleased to know the quality continues to meet your expectations, and we truly appreciate your ongoing support.
All my best,
Amy F
Tahirah from the Bristol store provided…
Tahirah from the Bristol store provided exceptional service from start to finish, I really felt she went above and beyond for us. From the first design meeting to the final sign off meeting, her attention to detail and customer service throughout the design journey was brilliant. Thank you so much we are in love with our kitchen!
24 November 2025
Unprompted review
Reply from Neptune
Dear Abigail, thank you for your wonderful feedback. We’re delighted to hear how supported you felt throughout your kitchen journey and that Tahirah provided such attentive care from the first design meeting through to final sign-off.
It’s great to know her attention to detail and commitment made the process so positive for you, and even better that you’re so happy with the finished kitchen. We’ll be sure to pass on your kind words to her.
All my best, Amy at Neptune Support Office
The welcome on entering
The welcome on entering
Free coffee
Shop beautifully displayed
Parking available
Offer of free bag
26 March 2026
Unprompted review
Reply from Neptune
Dear Jeanette, Thank you for your lovely feedback. We’re so pleased you enjoyed your visit to our Hailsham store and appreciated the warm welcome and little touches throughout your experience.
It’s great to hear the store presentation, parking and refreshments all added to your visit. We really appreciate you taking the time to share your thoughts and hope to see you again soon.
All my best, Amy at Neptune Support Office
Neptune is always friendly and helpful
Neptune is always friendly and helpful. The garden chairs we ordered are perfect and the delivery was on time. The packaging was removed and taken away without fuss and also very friendly and polite delivery drivers. Many thanks Neptune! Will be returning soon! 🙂
26 March 2026
Unprompted review
Reply from Neptune
Dear Susan, thank you for such a lovely review. We’re delighted to hear you’re pleased with your garden chairs and that both our team and delivery service made the experience an enjoyable one. Your kind words mean a great deal, and we look forward to welcoming you back again soon.
All my best,
Amy F
It’s always a pleasure to visit…
It’s always a pleasure to visit Neptune, whichever branch, they each have their own charm. The staff are very polite, helpful and knowledgeable. Beautiful items and very good quality, somewhere to get that special gift or give yourself a treat. The furnishings and furniture are very well made and will last a lifetime.
26 March 2026
Unprompted review
Reply from Neptune
Dear Patricia, thank you for your wonderful feedback. We’re so pleased to hear you enjoy visiting our stores and that each one leaves a lasting impression. It’s great to know our team and the quality of our pieces continue to meet your expectations. We truly appreciate your support and hope to see you again soon.
All my best,
Amy F
Always a lovely experience shopping in…
Always a lovely experience shopping in my local Neptune.. The staff are very friendly and professional!
27 March 2026
Unprompted review
Reply from Neptune
Dear Monette, thank you for your kind feedback. We’re so pleased to hear you always enjoy shopping at our Reading store and that the team make you feel welcome with their friendly and professional service.
We really appreciate your support and look forward to seeing you again soon.
All my best, Amy at Neptune Support Office
Lovely
Quick delivery and well packaged to protect in transit. Gorgeous item and appears to be well made.
23 March 2026
Reply from Neptune
Dear Nicole, thank you for your feedback. We’re pleased to hear your order arrived quickly and in great condition, and that you’re happy with the piece. We hope it continues to impress over time and that you enjoy it for years to come.
All my best,
Amy F
The staff are always very friendly and…
The staff are always very friendly and there to help if needed. A drink is offered while you browse the displays. They are getting better with their "available now" items but could still improve. Who wants to wait 11-12 weeks for an item !! Furniture is a good quality but they do charge for delivery which used to be free.
25 March 2026
Unprompted review
Reply from Neptune
Dear Graham, thank you so much for your review and for taking the time to send us your feedback. I'm so happy to hear our Chichester team were able to provide you with such lovely service.
While we are always trying to improve on lead times, the 11+ weeks is normally due to an item being made to order which is not a process we can currently expedite as it is made from scratch in our factory, customised to your requirements. There are also sometimes items that do go out of stock, we always try to re-stock as quickly as possible.
We do now need to charge for deliveries due to the rising cost of delivering but I will pass on all of your review to the appropriate teams as we truly appreciate all feedback.
All my best,
Amy at Neptune Support Office
Love Neptune and have spent thousands…
Love Neptune and have spent thousands here. However, had time on my hands and thought I’d leave reviews on my experience with faux flowers which I generally adore and only buy from Neptune. Thought I’d get the bad one out of the way first. Said it faded in the light quickly and the local Neptune would not replace (this was not over a long period but a season) with the pittisporum. (Actually found it with the magnolia leaves also and the mimosa flowers. Then went on to write the others which are fabulous and I have bought loads.) Very strange…… no matter how many times I tried to write a review again it would not let me. Seems to have blocked my reviews from now on! Hopefully I am wrong but can they not accept any criticism. It keeps companies on their toes and it was honest feedback. What a shame.
28 March 2026
Unprompted review
Reply from Neptune
Hi Nelle, thank you for sharing your thoughts.
Unfortunately, we don’t have enough information from your review to locate your orders. We also don’t have a feature that blocks reviews, so please know this isn’t something on our side. If you could email us at customerexperience@neptune.com with your order number/delivery address, any photos, and the details of where you were leaving the reviews, we’ll be happy to look into this and assist you.
All my best,
Amy F
Really friendly helpful staff
Really friendly helpful staff.
I love Neptune products and I pop in to my local shop for ideas and inspiration!
25 March 2026
Unprompted review
Reply from Neptune
Dear Susie, thank you for your lovely feedback. We’re so pleased to hear you enjoy visiting your local store and find the team both friendly and helpful.
It’s great to know our products continue to inspire your ideas for your home. We really appreciate your support and look forward to welcoming you again soon.
All my best, Amy at Neptune Support Office
Ordered a Long Island sofa in mid July…
Ordered a Long Island sofa in mid July 2025, from a French agent. Made the final payment in September, sofa arrived in France late November with the wrong loose cover, 5 weeks after their estimated delivery date.
It's now the end of March 2026 and I'm still waiting for the correct cover.
Very little the agent can do and Neptune conveniently will not answer any request directly from me to resolve the problem quickly, even though it was their mistake.
Love their products but this has finished any chance of buying further items from them.
17 July 2025
Unprompted review
Reply from Neptune
Thank you for taking the time to share your feedback, and I’m very sorry to hear about the ongoing issues with your order and the delay in receiving the correct cover.
I understand how frustrating this situation must be, particularly given the time that has passed. We’d like to help ensure this is properly reviewed and resolved for you as quickly as possible. Please could you contact our Customer Experience team directly at customerexperience@neptune.com so they can look into this in detail for you.
Thank you again for bringing this to our attention.
All my best,
Amy at Neptune Support Office
Lucy Campbell has been truly wonderful
Lucy Campbell has been truly wonderful, helping me with the return of a broken mirror and replacement. The couriers were being a little unreliable and she truly went above and beyond to help me, chasing them and getting in touch every morning and afternoon for me.
She is incredibly professional, attentive and an asset to your company.
I will definitely be buying from Neptune in the future, it means so much to know I can buy from somewhere where there is personal care and attention.
Thank you so much to Lucy and I wish you all a wonderful day! 😌
19 March 2026
Unprompted review
Reply from Neptune
Hello Lizzie,
Thank you so much for doing this review. Lucy is passionate about providing the best customer service possible.
Kind Regards,
Jamie
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