Had a great visit to the Neptune store in Bath today & fabulous service from Catherine, Izzy & Alys. They were super welcoming & knowledgeable, pointing out amazing design features we had missed. Th... See more
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Hi Alannah, My delivery arrived today and I just wanted to tell you how happy I am with my purchase from your store. I was concerned I may have made a rash decision whilst on holiday in Bath, but... See more
Company replied
We were on holiday in Bath and visited a coffee shop attached to Neptune show room.Great coffee and avocado on toast, would highly recommend! We decided to visit the Neptune showroom whilst we were... See more
Company replied
Beautiful store. Popped in and was helped by one of the design team who was absolutely brilliant, Ellie. She was so warm, knowledgeable and friendly, nothing was too much trouble. Incredibly grateful... See more
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Company details
- Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
About Neptune - Bath
Written by the company
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Contact info
One Tram Yard, Walcot Street, BA1 5BD, Bath, Somerset, United Kingdom
- 01225 465301
4.8
Excellent
300 reviews
Asks customers to review
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We were on holiday in Bath and visited…
We were on holiday in Bath and visited a coffee shop attached to Neptune show room.Great coffee and avocado on toast, would highly recommend!
We decided to visit the Neptune showroom whilst we were there and were greeted by Catherine , who was amazing and very passionate and knowledgeable about the furniture and services they provided.Catherine provided us with samples and booklets to take away.We were extremely impressed with the quality and service we will be visiting the York showroom to place an order as they are our nearest showroom.
Thanks Catherine amazing customer service 😊
12 June 2026
Unprompted review
Reply from Neptune - Bath
Thank you so much for your lovely review. It was such a pleasure to meet you both. I'm so glad you had such a lovely time visiting Bath, our store and cafe. I'm sure you will find everything you are looking for in our York showroom; Caroline and the team are wonderful. Please do visit us again if you come back to Bath.
Kind regards
Catherine & the team in Bath
Had a great visit to the Neptune store…
Had a great visit to the Neptune store in Bath today & fabulous service from Catherine, Izzy & Alys. They were super welcoming & knowledgeable, pointing out amazing design features we had missed. The store was beautiful as always, great for getting inspiration & the cafe was lovely also with great outdoor seating. We’ll definitely be back soon.
13 June 2026
Unprompted review
Reply from Neptune - Bath
Thank you so much for taking the time to write the review. We do love working here and as a team feel lucky to have such a beautiful store and cafe. So glad you will be coming back soon, we look forward to seeing you.
Kind regards
Catherine & the team in Bath
Wonderful Design Team, thank you Ellie!
Beautiful store. Popped in and was helped by one of the design team who was absolutely brilliant, Ellie. She was so warm, knowledgeable and friendly, nothing was too much trouble. Incredibly grateful for her help and expertise, will be back!
8 June 2026
Unprompted review
Reply from Neptune - Bath
What a lovely review, thank you so much! We are incredibly grateful that you took the time to share your experience. Our team really love designing and Ellie does have a beautiful way about her so I'm so glad you enjoyed your time here. We look forward to seeing you again soon.
Kind regards
Catherine & the team in Bath
The Overton
Hi Alannah,
My delivery arrived today and I just wanted to tell you how happy I am with my purchase from your store.
I was concerned I may have made a rash decision whilst on holiday in Bath, but on unwrapping and seeing the artwork, the Overton, balanced against my living room wall I am delighted!
The delivery drivers were great, they called to give me advance notice of arrival and the young man who carried the purchase in - it was very large - was lovely, a really pleasant young man!
12 June 2026
Unprompted review
Reply from Neptune - Bath
We are so pleased to hear how delighted you are with your artwork and that it looks wonderful in your home. We appreciate you sharing your positive experience with our delivery team as well. Thank you for your wonderful feedback!
Kind regards
Catherine & the team in Bath
Neptune Design Consultation
Ellie, Design Advisor at Neptune Bath was absolutely delightful, professional and incredibly helpful when translating my design thoughts into a more cohesive flow when considering paint choices, elevating lighting suggestions, mirrors also furniture.
This free service offered by Neptune was such an enjoyable experience which allowed me to put forward my ideas for discussion.
I received honest feedback also areas for improvement and many new ideas to think about.
Thank you Ellie also for the Chai Late which was delicious.
Best Wishes
Anne
11 June 2026
Unprompted review
Reply from Neptune - Bath
Hi Anne, I'm so pleased you had such a great experience designing your home with Ellie. The Provenist cafe does indeed do a great Chai Latte! If you need any further inspiration or help with any of your choices please do feel free to come back in. We would love to see you again soon.
Kind regards
Catherine & the team in Bath
Cheerful and helpful staff.
6 June 2026
Unprompted review
Reply from Neptune - Bath
We appreciate your kind words about our staff. We are glad you enjoyed your experience.
Kind regards
Catherine & the team in Bath
Neptune 30 years celebration!
I popped into Bath store at the Tram Shed to celebrate the 30 years of this amazing business Neptune, since it’s inception in 1996. I was taken care of by a member of staff Hayley who was most helpful and the was delighted to be given one of the anniversary bags to carry my shopping home in!
I look forward to seeing this business continue to thrive.
6 June 2026
Unprompted review
Reply from Neptune - Bath
Thank you so much for joining us for our 30th anniversary. We always love to see new and returning customers. The anniversary bags were particularly lovely. We are excited to be getting some more in soon. We also have several other events planned over the next few months so please do keep popping in. We would love to see you again soon.
Kind regards
Catherine & the team in Bath
We had an amazing experience in the Bath Neptune Store
We had an amazing experience in the Bath Neptune store today.
We unexpectedly were offered fizz and canapés to celebrate Neptune’s 30th anniversary!
Catherine was extremely welcoming, professional and knowledgeable. Together with her colleagues, Catherine showcased the new outdoor kitchen and other additions to the Neptune range.
The Store is an absolute credit to the brand and I will definitely be popping in each time I am in Bath.
I have been a loyal customer of Neptune for many years now and can safely say each of my pieces have stood the test of time and been well used and loved.
I have a copy of the first edition of Stories!
Thank you to Catherine and your team - you are amazing!
7 June 2026
Unprompted review
Reply from Neptune - Bath
Thank you so much Sue. What a gorgeous review! It is very much appreciated. We are so excited about the outdoor kitchen too. We have several other events planned for the Bath store so please do keep popping in. We look forward to seeing you soon. Many, Many thanks.
Kind regards
Catherine & the team in Bath
Excellent service
Have made many purchases from Neptune over the last twenty years but I must say that the staff at the Bath store are second to none. Always very helpful but never pushy. A totally different attitude to many of their competitors.
Also, a good place to stop for a quick coffee.
5 June 2026
Unprompted review
Reply from Neptune - Bath
Dear Peter,
Thank you so much for taking the time to write the review. We hope you love your rug and glasses. Please do come in to see us when you're in Bath, we love to see returning customers. Twenty Years!! We are so glad you love Neptune as much as us. Many thanks.
Kind regards
Catherine & the team in Bath
Reply from Neptune - Bath
Thank you so much for the review Pam we are so glad you love your new armchair.
Kind regards
Catherine & the team in Bath
The team always go above and beyond
The team always go above and beyond to help. Thank you!
12 January 2026
Reply from Neptune - Bath
Thank you so much for your lovely review. We are always happy to help if we can. Please come back to visit us soon.
Kind regards
Catherine & the team in Bath
Wonderful store in Bath
Had a lovely visit to the Bath Store, we went to the onsite cafe, which was delicious, and then had a look around the store, met the Manager of the store Scott who was delightful and very knowledgeable about the products and back ground of how Neptune started, made us feel very welcome, even gave us a candle and a bag. Lovely day out.
1 May 2026
Unprompted review
Reply from Neptune - Bath
We are so pleased to hear you enjoyed your visit to our Bath store, especially the cafe and your experience with our team member. It sounds like you had a truly lovely day out, and we appreciate you sharing your positive feedback.
Kind regards
Catherine & the team in Bath
Really positive experience Lee and…
Really positive experience Lee and Craig were very helpful and polite when delivering 2 chairs can’t praise them enough
10 March 2026
Unprompted review
Reply from Neptune - Bath
Dear Justine, thank you for your kind feedback. We’re so pleased to hear Lee and Craig made your delivery such a positive experience and took great care with everything. It’s wonderful to know their helpful and polite approach stood out to you.
All my best,
Amy at Neptune Support Office
Excellent Service as always.
Excellent Service as always from choosing and ordering product in Bath Store to considerate delivery by Kyle and Jason. Thank you.
15 April 2026
Unprompted review
Reply from Neptune - Bath
Dear Sarah, thank you for your kind feedback. We’re so pleased to hear you had another excellent experience, from choosing your product in our Bath store through to the considerate delivery from Kyle and Jason. It’s great to know everything went smoothly for you.
All my best,
Amy at Neptune Support Office
Neptune is a first rate company in terms of service & product
Kye and Callum arrived early (which was a good thing), were efficient and courteous, and carefully delivered four chairs down two narrow flights of stairs to the garden. The chairs themselves are sturdy and attractive, and make a nice addition to my dining area.
9 April 2026
Unprompted review
Reply from Neptune - Bath
Thank you for your kind feedback. We’re so pleased to hear Kye and Callum delivered everything smoothly and handled the stairs with such care and efficiency. It’s great to know your new chairs are settling in well and adding to your dining area.
All my best,
Amy at Neptune Support Office
The service from Neptune has been excellent!
The service from Neptune has been excellent - from the shop in Bath and the delivery guys Nev and Evan who were so helpful and friendly . They did a great job setting my table up and with information regarding its care . Would definitely use Neptune again !
8 April 2026
Unprompted review
Reply from Neptune - Bath
Thank you for your kind feedback. We’re so pleased to hear you had a great experience in our Bath store and that Nev and Evan took such good care of you on delivery, including getting your table set up and sharing care advice.
It’s wonderful to know everything went smoothly from start to finish.
We really appreciate your support and look forward to seeing you again.
All my best,
Amy at Neptune Support Office
The delivery men were superb- Steve and…
The delivery men were superb- Steve and Ryan. Their customer service and product knowledge was excellent. We had a large order and 2 chairs didn’t quite fit and they liaised with customer service and sorted it out with no fuss whatsoever. A credit to Neptune!
8 April 2026
Unprompted review
Reply from Neptune - Bath
Dear Natalie, thank you for your lovely feedback. We’re so pleased to hear Steve and Ryan provided such excellent service and were able to help resolve the issue with your order so smoothly. It’s great to know their professionalism and care made a positive difference on delivery day.
We really appreciate you taking the time to share this.
All my best,
Amy at Neptune Support Office
Always a pleasure
I love this store so much. The staff member I dealt with was very friendly and helpful and the products are such good quality.
28 March 2026
Unprompted review
Reply from Neptune - Bath
Dear Sophie, thank you for your kind words. We're so pleased to hear you enjoy visiting the Bath store and that our team made you feel welcome and supported. It’s wonderful to know you value the quality of our products too.
All my best,
Amy at Neptune Support Office
A very positive experience
We dealt with the Bath branch and had very positive experience. We found the staff to be efficient, helpful and knowledgeable, excellent communications channels made the whole process of purchasing a kitchen easy.
23 March 2026
Unprompted review
Reply from Neptune - Bath
Dear Tim, thank you for your kind feedback. We’re delighted to hear you had such a positive experience with our Bath team and that their knowledge and clear communication helped make the kitchen purchase process smooth and straightforward.
We really appreciate you taking the time to share your experience and hope you enjoy your new kitchen for many years to come.
All my best, Amy at Neptune Support Office
Beautiful store
Beautiful store, lovely helpful staff. Fab lunch sat outside also.
18 March 2026
Unprompted review
Reply from Neptune - Bath
Dear Liz, thank you for your lovely feedback. We’re so pleased you enjoyed both the Bath store and the time spent with us, including your lunch outside.
It’s great to hear the team made you feel welcome, and we hope to see you again soon.
All my best, Amy at Neptune Support Office
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