neofinancial.com Reviews 

Overall satisfied with the experience. Customer service was decent and the payment process was simple. Nothing exceptional, but it got the job done.

One of the best banking experiences in Canada—great rates, solid cashback perks, and top-notch customer service.

Good service in all ways..

I really like Neo. It is easy to track my money. And easy to open saving account that make me organize money with purpose like emergency, living cost and travel accounts with high interest, that is perfect to manage money and savings habits. I highly recommend this bank

Greatest bank I've ever used. Easy to setup, easy to transfer money in and out, the app is so clean, they have some cool rewards programs.

The best thing? They just leave me alone. I'm not constantly getting bombarded with emails and phonecalls to try all sorts of new products etc, they just let me bank, and thats the way I like it.

Id really recommend them to everyone if you want a really good, no frills banking experience.

Oh, and the boxes they send your credit cards in are very neat.

I love the amazing customer service! The neo team is always on hand to make sure your in the know of all your expenditures and credit limit and so on. It also has a feature where you can instantly pay back the money owed which I love!

I signed up Neo four years ago and have gradually moved all my banking to the app. No regrets so far. It's fast, the cashback is amazing, and the support is great.

Did a hard credit check to try and get a pre approved for a secured credit card to help my credit score. (SECURED) btw.

And after they hit my credit, they said “you might of had a VPN on which caused the card denial, but support can’t help undo this denial”

Which I always have a VPN on, why the FK don’t they tell you this before hand ?
I’m sitting here trying to better my credit and these absolute clowns do the exact opposite because their developers are absolute incompetent clowns.

You guys should be ashamed. Pathetic.

I cant login in to my account and am not receiving the password link to rest my account

Awful customer service!! You report a mistake in their website, nothing is done... you contact someone on their chat (twice now), if they don't disappear on you after the "Please allow me a few minutes as I am looking into it for you", they are saying "allow 10 days to see this issue fixed", 2 month later, still waiting.... and it's only for 20cents issue, i can't imagine if it was for a 2000$ issue!! very very bad!!!!

Horrible customer service. Banking is not flexible and doesnt support medium to high income earners. Zero accountability or formal processes. Was fine until I had to reach customer service - pathetic unskilled folks on the line.

I want to warn people about a shortcoming with Neo Financial. I am a Neo Financial customer who migrated over from Royal Bank. I have a credit card, a savings account and a debit card. You cannot make a payment to CRA, taxes owning or any other payment to CRA. They don't support it. Instead, you must use 3rd parties like PaySimply or Plastiq. These charge a 1 to 2.5% fee. This can be significant if you owe a lot. I had to open an EQ bank account to avoid this. I suspect this because Neo is NOT a bank. Instead they use a small bank (Peoples I think) to provide these service and they use a prepaid credit card arrangement for their debit card. Dave

Update: I eventually got my account and not using it, but I have that option now. The interest rates would be worth it if I had a sizeable amount which is what I'm working on. The verification process seemed unnecessary, all they did was ask me to confirm my personal details verbally. That is what took so long. No issues since, I hope they don't close my account due to inactivity. I've changed my rating because they confirmed everything within 48 hours, if I remember correctly. A 4 stars rating because either the deposits or withdrawals were I to park my money there wouldn't be instant, one of them needs a bank transfer instead of an e-transfer.

Previous post: I opened the savings account and downloaded the app. Then it said that it could take up to 3 days before the account would be opened officially. Then I received an email telling me to contact them, which I did and after an hour of being on hold, and bouncing from agent to agent, I was told that somebody would call me back. They didn't know when that would happen, so as it stands I don't have an account. And, I don't know why, and there's no timeframe as to when this will be resolved.

My credit card has a zero balance, never used. I am guessing that it was the card I received replacing the old Bay card. Knowing I wouldn’t use it I tore it up. I have been receiving statements with a zero balance. The statement doesn’t even have my account number on it which I find strange.
All I want is them to CLOSE it.
After being on the phone yesterday, either on hold or talking to a gentleman who seemed too nervous, for an hour and 26 minutes. I was requested to answer a line of questions, which I am okay with.
However they asked too many questions to verify who I was. I answered correctly enough of their inquiries I felt and because I questioned why they were asking so many, he basically refused to go on and said I would have to call back.
Anyway, after the fact ( nothing resulted) I emailed the company, only to told that their email address isn’t monitored as they like to ‘chat’. Well I tell you, where is the customer service! I prefer email.
Elizabeth …

I won’t recommend NEO. I stayed at a hotel and I used NEO every day spending card for deposit. The hotel released the funds immediately. It’s day number 8 and i still haven’t received my deposit back. I’m currently on hold with them on phone for well over an hour as I write this.

Attempted an interact eTransfer after opening account. Was flagged because it was a Bitcoin site. They held my money, and closed my account. I could not log in to transfer it to my bank. Upon phoning them heir Security department kept me on the phone for 1.5 hours, no resolve. They phoned me the next day, no resolve. Having not had my money returned I phoned them again, and spent 1 hour on the phone again, no resolve to return my money. Then the next day, an email, stating I was required to provide a void cheque. I don't have one. This is day 3 and they have my money. Awful, and ridiculous questions for vetting you, after I provided all info .

I signed up with this bank last week but ran into an immediate issue: my phone number was still linked to a previous customer, preventing me from completing the signup process. I reached out via their forum and then called support, and I was pleasantly surprised to have a wait time of less than five minutes.

I initially signed up using a temporary phone number and informed support that it would expire in three days. Shortly after, a customer support agent personally took ownership of my case. Yeni was fantastic, she contacted the previous account holder on my behalf and successfully helped me reclaim my phone number. The level of personalized support I experienced was awesome.

That said, I was disappointed to find that there doesn’t seem to be a “bypass” feature for issues like this, which gives the impression of a lack of real self-service support for urgent account problems.

Overall I'm impressed by their cash back and interest rate on savings account, but they could improve on their CS.

Customer service agents don’t know what they are doing and had no inclination to help at all. They are condescending and made it seem like I was trying to scam them. Last week, I connected through their chat to dispute not receiving the full amount for a refund for a cancelled U.S.-based hotel booking (which was done within minutes and which the site said cancellation was free). The difference between the charge on my card and the refund received was almost $50. Customer service agent named Preet confidently said the refund was due to difference in conversion rate LOL

Use of cards are highly restrictive. You can't use their cards to buy Visa gift cards, or use them on gambling sights ( Although I can't blame them for that I suppose). Plus, you only get so many e-transfers per month.